Lorraine Davenport
Nottinghamshire ,England
Summary
Motivated individual with experience in customer service, Admin and sales. Skilled in building customer relationships and understanding customer needs.
Skilled Administrator highly effective at motivating teams and streamlining operations. Analytical problem solver and persuasive communicator with talent for thinking outside the box for creative solutions.
Overview
22
22
years of professional experience
Work history
Sales advisor
Antalis
Coalville, Leicestershire
2023.08 - Current
- Used active listening and relationship-building skills to assess customer needs, build rapport and deliver viable solutions.
- Highlighted product features and benefits in line with customer needs, securing high-value sales.
- Delivered outstanding customer experiences through attentive care and faultless service.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
- Retained customers by building rapport and delivering tailored product recommendations.
- Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
- Established customer purchasing needs, offering personalised guidance with product and accessory selection.
- Boosted product sales by offering selection guidance to customers.
- Identified discrepancies in stocks through regular inventory management.
Senior administrator
GXO
Newark on Trent, Nottinghamshire
2008.07 - 2023.08
- Managed the quality and accuracy of documents, and coordinated movements between different personnel and departments.
- Delegated tasks, monitored compliance and implemented performance improvement plans.
- Coordinated document movements, checked accuracy and maintained compliance with standard requirements.
- Used strong leadership and administrative abilities to maintain smooth office operations.
- Kept office operations running smoothly by providing effective leadership and administrative skills.
- Responded to, researched and resolved issues from internal staff, external departments and customers.
- Monitored team performance, delegated tasks and applied strategies to improve quality.
- Tested installations and updates on test servers before deployment to live environments.
- Partnered collaboratively with other departments to determine optimum schedules for special projects.
- Evaluated performance of 10 clerical workers against company standards.
- Enforced clerical team compliance with industry best practices and internal policies.
- Identified skills gaps and arranged relevant training to upskill clerical team.
- Coordinated work of 10 clerical team members to consistently meet office needs.
- Input current metrics into tracking documents and spreadsheets and prepared reports.
- Maintained high standards of accuracy and quality in data entry and recordkeeping.
- Created and submitted progress reports to upper management.
- Delivered new hire training and mentored established staff on processes and procedures.
- Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
Administration clerk
Clipper Logistics
Newark on Trent, Nottinghamshire
2002.01 - 2008.07
- Photocopied, laminated and bound documents with efficiency and attention to detail to support staff members with preparation for meetings and presentations.
- Effectively managed incoming and outgoing mail on a daily basis, maintaining prompt responses and filing for maximum office efficiency.
- Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
- Received and screened high-volume internal and external communications, calls and email.
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Responded to telephone enquiries from clients, vendors and members of public.
- Strengthened customer loyalty by providing immediate, accurate response to ad-hoc bookings.
- Smoothened daily operations by ensuring clear, effective communication with customers, drivers and suppliers.
- Kept all company logs and records updated, recording daily details of work performed.
- Monitored warehouse operations to direct shipping, logistics and inventory control.
Education
GCSEs -
The Dukeries Academy
Newark 09/1986 - 09/1993
Skills
- Sales calls
- Customer service experience
- Stock replenishment
- Customer service
- Dispute resolution
- Client management
- Stock-flow management
- Inventory audits
- Performance tracking
- Shipment tracking
- Customer relations
- Quality Control
- Picking and packing
- Warehouse operations
- Stock management
- Stock processing
- Records management
- Hand-held scanning
- Computerised stock control
- Operational improvements
- Process management
Languages
English
Fluent
Timeline
Sales advisor
Antalis
2023.08 - Current
Senior administrator
GXO
2008.07 - 2023.08
Administration clerk
Clipper Logistics
2002.01 - 2008.07
GCSEs -
The Dukeries Academy
09/1986 - 09/1993