LORRAINE ASANTE
Aberdeen,Aberdeen City
Summary
Professional with expertise in retail systems and a strong service orientation. Proven ability in verbal communication and call handling, ensuring a client-focused customer service experience. Skilled in transaction recording and order processing, consistently enhancing customer satisfaction through high-quality support. Seeking to apply skills in a dynamic environment that prioritizes client engagement and operational efficiency.
Overview
5
5
years of professional experience
Work history
Retail / Customer Care Assistant (Part-time)
Hearthside Bites Enterprise
Amasaman, Accra
01.2022 - 08.2025
- Assisted over 40 customers daily with orders made online and ensured that products were delivered on time.
- Carried out quality assurance checks on products being sold to customers
- Assisted customers with product inquiries and provided tailored recommendations.
- Handled cash transactions and maintained accurate financial records.
- Resolved customer complaints efficiently, ensuring a positive shopping experience.
- Engaged with customers to build rapport and foster loyalty within the community.
- Enhanced brand reputation with excellent communication skills.
West African Examination Council Voucher Retailer
Lismic Consult Ghana Limited (Part-time)
Accra, Ghana
04.2020 - 08.2021
- Coordinated with educational bodies to provide large scale voucher purchases and results verification of students with the examination council.
- Assisted customers to check examination results and high school placements after purchase of vouchers.
- Assisted customers in selecting appropriate examination vouchers based on their needs.
- Followed industry trends and set pricing strategies to maximise business returns.
- Resolved customer inquiries and issues related to examination vouchers effectively.
Education
Bachelor of Science - Petroleum Engineering
Kwame Nkrumah University of Science and Technology
Kumasi, Ghana 09.2017 - 11.2021
Master of Science - Advanced Chemical Engineering
University of Aberdeen
Aberdeen 09.2025 -
Skills
- Retail systems familiarity
- Verbal articulation
- Service-Oriented mindset
- Transaction recording
- Client-Focused approach
- Call handling technique
- Customer Service
- Order processing
Affiliations
- Reading
- Puzzle solving
Languages
English
Fluent
Accomplishments
Best Retail / Customer Care Assistant for 2023 (Hearthside Bites Enterprise)
References
References available upon request.
Timeline
Master of Science - Advanced Chemical Engineering
University of Aberdeen
09.2025 -
Retail / Customer Care Assistant (Part-time)
Hearthside Bites Enterprise
01.2022 - 08.2025
West African Examination Council Voucher Retailer
Lismic Consult Ghana Limited (Part-time)
04.2020 - 08.2021
Bachelor of Science - Petroleum Engineering
Kwame Nkrumah University of Science and Technology
09.2017 - 11.2021
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