Ryleigh Page-Hodgkinson
Winchester
Summary
Dedicated professional with expertise in customer service and returns management, demonstrating a strong service-oriented mindset. Skilled in retail systems and adept at fostering positive customer relations through effective conflict resolution and verbal articulation. Committed to delivering empathetic and understanding support, maintaining patience and composure in challenging situations.
Overview
5
5
years of professional experience
Work history
Customer Care Assistant (Lobby Host)
McDonald's
Winchester, Hampshire
2024.12 - 2025.12
- Ensured welcoming and positive customer experience by actively engaging with guests and addressing their needs
- Provided direct customer support by assisting guests with queries, seating, and navigation of self-service kiosks to ensure smooth operations
- Responded promptly to customer concerns and escalated issues
- Maintained cleanliness and presentation of lobby, dining area, and customer facilities to enhance guest satisfaction
- Followed health, safety, and hygiene standards consistently
Customer Care Assistant (Lobby Host)
McDonald's
Andover, Hampshire
2021.06 - 2024.12
- Guided customers in making informed decisions through tailored product information.
- Resolved queries and complaints effectively, enhancing overall customer satisfaction.
- Promoted a positive shopping experience to ensure repeat business.
- Delivered thorough responses to customer enquiries promptly, ensuring clarity and support.
- Maintained a clean and organised environment by regularly tidying customer areas and workspaces to high hygiene standards.
Education
Bachelor of Science - Computer science
University of Winchester
Winchester 2022.09 -
A-Levels - Computer science
Wellington Academy
Tidworth, Wiltshire 2020.09 - 2022.06
A-Levels - Business studies
Wellington Academy
Tidworth, Wiltshire 2020.09 - 2022.06
A-Levels - Psychology
Wellington Academy
Tidworth, Wiltshire 2020.09 - 2022.06
Skills
- Customer Service
- Returns and refunds management
- Retail systems familiarity
- Customer relations
- Conflict resolution
- Service-Oriented mindset
- Verbal articulation
- Empathy and understanding
- Patience and composure
Timeline
Customer Care Assistant (Lobby Host)
McDonald's
2024.12 - 2025.12
Bachelor of Science - Computer science
University of Winchester
2022.09 -
Customer Care Assistant (Lobby Host)
McDonald's
2021.06 - 2024.12
A-Levels - Computer science
Wellington Academy
2020.09 - 2022.06
A-Levels - Business studies
Wellington Academy
2020.09 - 2022.06
A-Levels - Psychology
Wellington Academy
2020.09 - 2022.06