Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Timeline
Generic

AFZALUDDIN MOHAMMED

Wembley,

Summary

Dedicated and detail-oriented professional with extensive expertise in customer service, payment processing, and complaint management. Skilled in live chat support, email management, and telephone etiquette, with a proven ability to handle cash transactions and barcode scanning efficiently. Demonstrates strong teamwork, problem-solving abilities, and adaptability in fast-paced retail environments. Experienced in stock handling, merchandising, and fresh food management while maintaining flexibility for varied schedules. Proactive and organised with a focus on delivering exceptional customer experiences and achieving operational excellence.

Friendly and approachable, bringing strong communication and problem-solving skills suited for customer service environments. Demonstrates keen ability to listen and respond to customer needs, ensuring satisfaction and loyalty. Ready to drive positive customer experiences and contribute to success of Customer Assistant role.

Overview

1
1
year of professional experience
4
4
years of post-secondary education
1
1
Certification

Work History

Part Time Customer assistant

Spencer's Mart
Hyderabad, india
06.2024 - 12.2024
  • Assisted customers with inquiries, ensuring a pleasant shopping experience.
  • Efficiently managed stock replenishment and shelf organization.
  • Operated cash registers and processed payments accurately.
  • Maintained cleanliness and orderliness in the store.
  • Supported deliveries and ensured timely restocking of products.
  • Worked flexibly, adapting to changing store priorities and team needs.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Followed scripts when answering common customer questions.
  • Performed daily opening and closing functions and inventory management.
  • Listened actively to offer accurate information and best solution to their needs.
  • Stocked shelves regularly for easy access to products by customers.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Improved customer relations by promptly addressing queries and concerns.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
  • Assisted customers with product selection to ensure satisfaction.

Education

Bachelor of Science - Computer Science And Engineering CGPA(7.59)

Jawaharlal Nehru Technological University
Hyderabad,India
08.2019 - 09.2023

Skills

  • Payment Processing
  • Customer complaint management
  • Telephone etiquette
  • Barcode scanning
  • Email management
  • Time efficiency
  • Customer Service
  • Hard-working
  • Live chat support
  • Excellent customer service and communication skills
  • Ability to work efficiently in a fast-paced retail environment
  • Flexible availability, including early mornings and late nights
  • Experience with stock handling, merchandising, and fresh food management
  • Strong teamwork and problem-solving abilities
  • Cash handling and transaction processing
  • Proactive, detail-oriented, and organized approach
  • Ability to adapt to changing store priorities and work under pressure

Languages

English
Proficient (C2)
Hindi
Proficient (C2)

Accomplishments

  • IELTS Overall Score: 6.0

Affiliations

  • Fashion & Style Trends – Keeping up with the latest fashion trends, which helps provide valuable insights to customers.
  • Traveling – Exploring new places and cultures, enhancing my ability to connect with diverse customers.
  • Reading & Personal Development – Reading books related to personal growth, sales, and retail management to improve both personal and professional skills.
  • Technology & Social Media – Interested in new technology and trends, which can be beneficial for improving customer engagement and marketing.

Certification

  • International Driving Permit (IDP), India
  • Currently on a UK Student Visa – Available any time for wor

Timeline

Part Time Customer assistant

Spencer's Mart
06.2024 - 12.2024

Bachelor of Science - Computer Science And Engineering CGPA(7.59)

Jawaharlal Nehru Technological University
08.2019 - 09.2023

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AFZALUDDIN MOHAMMED