Lorna McDonald
Greenock,Inverclyde
Summary
Talented Support Worker focused on improving client lives through high-quality support and person Centred Planning. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives, addressing barriers and implementing solutions to overcome same.
Creative and empathetic assistant with 30 years of experience building community and developing social skills through incremental therapeutic techniques.
Track record of developing support programmes, organisation and ability to work under pressure. Non judgemental. Willing to adapt and embrace change.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work history
Women's support worker
Inverclyde Women's Aid
Greenock, Inverclyde
2023.09 - Current
- Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
- Led group activity programmes to support independence and encourage community inclusion.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
- Promoted personal wellbeing and independence, building service user confidence through social and community interaction.
- Used excellent communication and interpersonal skills to engage and interact with individuals in need.
- Reported on service user progress to senior staff, addressing concerns and suggesting appropriate action.
- Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
- Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
- Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
- Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
- Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
- Provided support in social, physical and emotional areas to assist clients with integration into local community.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
Training facilitator
Inverclyde Community Development Trust
Greenock, Inverclyde
2023.01 - 2023.09
- Delivered instruction across various topics, integrating audio-visual presentations and training materials.
- Monitored employee progress, offering feedback to management on additional training requirements.
- Prepared training materials and supplemental aids to support employee comprehension.
- Analysed training needs to determine learning styles and skills shortages.
- Updated learning portals to reflect available training courses and resources, increasing employee engagement.
- Designed new learning and development programmes that deliver best practice.
- Devised and coordinated learning and development activity, aligned with key priorities and objectives.
Employment support worker
Inverclyde Community Development Trust
Greenock, Inverclyde
2016.04 - 2023.01
- Maintained thorough adherence to Inverclyde Council's regulations for consistent company compliance.
- Offered compassionate customer support, providing encouragement and building confidence to successfully apply for job vacancies.
- Handled online, telephone and in-person [Type] enquiries, directing service users to relevant information.
- Be part of a team responsible for creating and working in a service delivery environment to support the delivery of excellent customer service, quality and performance
- Monitored service user progress, escalating concerns for swift resolution.
- Attended regular training and supervision workshops for improved service user support.
- Coordinated with trained and licensed service providers to facilitate life skills workshops for vulnerable adults.
- Supervised small groups of adults with additional mental health needs in assigned therapy groups.
- Promoted independence and positive wellbeing when working with vulnerable adults.
- Built positive, productive client relationships for enhanced social support.
Education
SVQ Level 3 - Social Services and Healthcare
West College Scotland
Clydebank 2023.06 -
HNC - Social Care
West College Scotland
Greenock 2006.01 - 2006.12
Scottish Qualifications Certificate - COSCA Counselling
Mind Mosaic
Scotland 2019.01 - 2019.06
Scottish Qualifications Certificate - Training Facilitator
Safecert
Scotland 2022.01 - 2022.02
Skills
- Care plan development
- Social care
- Development support
- Safeguarding policies
- Support group management
Timeline
Women's support worker
Inverclyde Women's Aid
2023.09 - Current
SVQ Level 3 - Social Services and Healthcare
West College Scotland
2023.06 -
Training facilitator
Inverclyde Community Development Trust
2023.01 - 2023.09
Scottish Qualifications Certificate - Training Facilitator
Safecert
2022.01 - 2022.02
Scottish Qualifications Certificate - COSCA Counselling
Mind Mosaic
2019.01 - 2019.06
Employment support worker
Inverclyde Community Development Trust
2016.04 - 2023.01
HNC - Social Care
West College Scotland
2006.01 - 2006.12