Summary
Overview
Work history
Education
Skills
Languages
Timeline
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CATRINEL-CRINA BULBASA-CRETU

Consett, Durham,Durham

Summary

Approachable, conscientious individual with history of delivering exceptional customer service. Remains calm and collected in busy environments, following orders and communicating with teams. Demonstrates strong attention to detail and fast-paced learning. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Inspired to help others and driven to apply unfailing work ethic to meet objectives. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Compassionate and professional individual committed to providing high quality patient care. Collaborates successfully with team to meet needs of busy units. Patient communicator adapts strategies to suit different situations. Maintains impartiality and objectivity for reliable, high-quality clinical guidance. Offers rich background in record-keeping, active listening and rapport building.

Overview

28
28
years of professional experience
13
13
years of post-secondary education

Work history

Support worker

National Neurological Care Group
Preston, Lancashire
07.2019 - 11.2022
  • Led group activity programmes to support independence and encourage community inclusion.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Provided support in social, physical and emotional areas to assist clients with integration into local community.
  • Monitored and documented client behaviours, activities and development, aiding appropriate care plan management.
  • Provided physical and emotional support, employing compassionate care to help individuals achieve their full potential.
  • Ensured consistent quality improvement by developing improved personal care services, optimising service user satisfaction.
  • Used excellent communication and interpersonal skills to engage and interact with individuals in need.
  • Delivered high-quality care to individuals with varying needs, tailoring support to meet personalised care plans.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Planned, prepared and served meals for 8 clients, strictly following prescribed dietary orders.
  • Administered medication with rigorous planning and recordkeeping.
  • Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.
  • Promoted personal wellbeing and independence, building service user confidence through social and community interaction.

Health care assistant

Kare Plus
Preston, Lancashire
01.2019 - 06.2019
  • Administered blood tests and blood pressure checks.
  • Safely escorted patients during medical appointments and hospital visits.
  • Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
  • Aided service users in everyday activities, such as washing and dressing, ensuring constant safety and effective care.
  • Completed care documentation and monitored patient progress to achieve up-to-date records.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Ensured safe, secure living conditions for service users, reducing risk and enhancing quality of life.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Delivered high-quality, dedicated care to clients with disability, consistently achieving individual care plan objectives.
  • Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.

Senior carer Night

Marsh House
Leyland, Lancashire
08.2017 - 12.2018
  • Used outstanding communication and interpersonal skills to build positive relationships with clients for exceptional satisfaction ratings.
  • Maintained confidentiality and compliance standards for optimised patient care.
  • Produced daily reports informing changes to care plans.
  • Supervised and mentored 10 direct reports including carers.
  • Aided clients with nightly routines to establish effective habits.
  • Completed documentation of care, hospital actions and patient activities for up-to-date client records.
  • Maintained a clean, hygienic living environment for clients.
  • Submitted reports to manager regarding status of client.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Ensured prescribed medications were safely stored and correctly administered to maintain patient health.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Assisted in all aspects of personal care, retaining comfort and dignity.
  • Monitored client health conditions and reported immediate issues to manager.
  • Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Expertly managed caseload of 35 patients.

Team leader

HICA Group Ltd
Buckshaw Village, Lancashire
07.2016 - 06.2017
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Fostered positive employee relationships through communication, training and coaching.
  • Led shifts and motivated team to drive sales.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Followed opening, closing and shift changeover procedures for seamless operations.
  • Supported team to overcome new challenges by forecasting knowledge and skills gaps.
  • Coached team members through new or difficult workflows.
  • Delegated tasks to make best use of individuals' skills.
  • Collaborated with colleagues from different backgrounds to tackle new challenges.
  • Supported new hires through onboarding process for speedy and successful training.
  • Mediated team decision-making and problem-solving for peaceful resolutions and decision-making.
  • Trained staff to resolve complaints appropriately to maintain customer satisfaction.
  • Prioritised and assigned tasks for strategic and optimised distribution of workloads.
  • Recognised exceptional individual performance for improved motivation.
  • Upskilled team members by planning and delivering training workshops.
  • Reported on team performance to higher leadership, proactively offering action for areas of improvement.
  • Promoted professionalism among staff to develop productive relationships.
  • Led team of 25 to achieve KPI targets and successfully complete assigned projects.

Nurse

Rusterloo Woon -en Zorgcentrum VZW
Beernem, Belgium
04.2012 - 07.2016
  • Delivered life support with updated first aid and CPR training.
  • Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
  • Quickly responded to medical emergencies, working calmly and professionally under pressure.
  • Maintained accurate, up-to-date patient records, maximising data accuracy.
  • Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
  • Upheld patient trust and confidentiality by managing information with discretion, in accordance with data protection laws.
  • Administered oxygen and medication to achieve optimum health outcomes.
  • Monitored and recorded patient condition, carrying out and reporting regular observations.
  • Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
  • Supported physicians and consultants with tests and procedures.
  • Assisted patients with healing and recovery after surgery.
  • Built caring, compassionate relationships with patients, providing emotional support and encouragement during complex surgeries.
  • Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
  • Supported patients with critical conditions, planning and implementing targeted strategies for optimal recovery outcomes.
  • Established positive rapport with patients and families through active listening and compassionate care.
  • Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
  • Administered medication in line with stringent drug regulations.
  • Prioritised health problems to assist patients in complex, urgent or emergency situations.
  • Conducted informative handovers at shift end through concise and accurate reporting and communication.
  • Ordered, dispensed and administered prescribed medications and medical products.

Chief Nurse

"Socola" Institute of Psychiatry
Iasi, Romania
03.1995 - 04.2012
  • Prepared and administered medication in line with medical regulations as directed by doctor.
  • Professionally tended patients with an array of complex needs
  • Accurately recorded patient history, vitals and medical notes.
  • Informed physicians about arising problems and discrepancies.
  • Triaged patients and prioritised treatment according to urgent care needs.
  • Prescribed medications and suggested lifestyle changes to remedy medical problems.
  • Instructed diagnostic tests to identify and interpret patient conditions.
  • Charted patient treatment and updated records to maintain excellent care continuity.
  • Acquired and reviewed patient histories to identify abnormal conditions.
  • Advised patients on preventative care and optimal health practices.
  • Monitored patient progress and made adjustments to treatment plans to promote positive outcomes
  • Observed infection-control procedures to maintain safe, sanitary patient provisions.
  • Helped with clinical instruction and supervision of medical and allied health students.
  • Conferred with patients or family members to address any follow up care concerns.
  • Performed therapeutic procedures by administering injections and immunisations, suturing and managing wounds.
  • Conducted or participated in outreach programmes, talking to groups about managing diseases and promoting wellness.
  • Initiated appropriate evaluation and treatment in life-threatening emergency situations in absence of supervising physician.
  • Improved patient experience through constant care and kindness.
  • Worked flexibly to meet demands of patient needs.
  • Managed team performance, celebrating successes and identifying areas to improve.
  • Cultivated strong work culture and high standards to drive employee retention and performance.
  • Directed staffing requirements, managed priorities and coordinated workflows to uphold productivity objectives.
  • Interpreted underlying risks, business needs, client requirements and cost structures to increase forecasting accuracy.
  • Maintained smooth operations through careful management of office workflow and administrative processes.
  • Supervised budgets and timelines, ensuring progress met project scope targets.
  • Kept accurate company records, upholding compliance with regulations and company policies.
  • Improved operations by implementing training and development sessions into employee schedules.
  • Boosted customer satisfaction scores through fast and knowledgeable issue resolution.
  • Improved long-term prospecting, strategy development and customer engagement by implementing successful growth strategies.
  • Independently managed recruitment, employee motivation and training.
  • Hired exceptional candidates and effectively led staff to maximise productivity and eliminate process lags.
  • Reduced financial discrepancies by improving documentation and reporting accuracy for budget and operational controls.

Insurance agent

ING Bank
Iasi, Romania
06.2004 - 04.2006
  • Completed coverage applications to obtain underwriting approvals.
  • Approached potential clients by using direct marketing techniques, including mailings and phone contacts.
  • Scheduled fact-finding appointments and consultations to determine client needs and overall financial situations.
  • Enhanced insurance agency reputation by accommodating new and different requests and by exploring opportunities to add value.
  • Upsold additional products and services after identifying customer needs and requirements.
  • Worked to accommodate new and different insurance requests and explored new value opportunities to optimise insurance agency reputation.
  • Identified issues and took appropriate action to deliver speedy resolution.
  • Worked closely with external partners and members of the local community to create continuous client referral sources.
  • Spent ample time with each customer going over and explaining documents to ensure that they understood key information.
  • Obtained underwriting approval by completing application for coverage.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Promoted company as superior provider committed to customer needs and satisfaction.
  • Maintained high standards of customer service by building relationships with clients.

Sales coordinator

Avon & Oriflamme
Iasi, Romania
05.2000 - 01.2002
  • Handled inbound queries by phone, email and in person.
  • Processed purchases and sales orders promptly.
  • Completed administrative duties promptly and to meet company standards.
  • Input orders onto internal system to maintain updated sales records.
  • Followed up on sales quotes and potential leads within target timeframes.
  • Managed logistics for sales events and trade shows.
  • Maximised sales opportunities by advising customers of future promotions and product launches.
  • Worked cross-functionally, communicating with team members at multiple levels to deliver first-class customer service.
  • Coordinated sales activities with effective communication between sales teams and clients.
  • Facilitated product training sessions for sales representatives to enhance product knowledge.
  • Prepared and distributed sales reports for internal review and analysis.
  • Served as first point of contact for customer queries, expertly handling inbound calls.
  • Responded to customer inquiries and resolved issues promptly to maintain client satisfaction.
  • Developed marketing plans to support department strategies.
  • Optimised sales methods to best engage, acquire and retain customers.
  • Supported front-line sales teams with well-coordinated administrative operations.
  • Organised special sales at specific times to drive customer engagement and move high volumes of products.
  • Customized promotional strategies to meet needs of different clients, products and services.
  • Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.
  • Used multi-source data to determine sales and delivery terms for products and services.
  • Allocated teams, materials and calendar space for individual projects.
  • Conducted regular market assessments to stay current on trends and maintain readiness for changes.

Nurse

Psychiatry occupational therapy hospital Sipote
Sipote, Iasi, Romania
10.1994 - 02.1995
  • Delivered life support with updated first aid and CPR training.
  • Assessed and evaluated patient needs, supporting accurate diagnosis and care planning.
  • Quickly responded to medical emergencies, working calmly and professionally under pressure.
  • Maintained accurate, up-to-date patient records, maximising data accuracy.
  • Educated patients on good health, providing leaflets and verbal guidance on improved wellbeing measures.
  • Administered oxygen and medication to achieve optimum health outcomes.
  • Monitored and recorded patient condition, carrying out and reporting regular observations.
  • Worked closely with fellow nurses, doctors and clinicians for consistent communication and continued best care practices.
  • Supported physicians and consultants with tests and procedures.
  • Assisted with routine medical tests and evaluations, documenting findings to aid care planning.
  • Established positive rapport with patients and families through active listening and compassionate care.
  • Trained and mentored junior team members, strengthening high-functioning, efficient clinical teamwork.
  • Administered medication in line with stringent drug regulations.
  • Prioritised health problems to assist patients in complex, urgent or emergency situations.
  • Conducted informative handovers at shift end through concise and accurate reporting and communication.
  • Ordered, dispensed and administered prescribed medications and medical products.

Education

Master of Science - University of Psychology, Social Assistance and Sociology

Petre Andrei University of Iasi
Iasi, Romania
10.2007 - 08.2009

Bachelor of Science - University of Psychology, Social Assistance and Sociology

Petre Andrei University of Iasi
Iasi, Romania
10.2003 - 08.2007

Diploma of Higher Education - Nursing

Health College "Grigore Ghica Voda"
Iasi, Romania
09.1991 - 08.1994

Diploma - Water Quality and Environment Protection Operator

"Garabet Ibraileanu" High School
Iasi, Romania
09.1987 - 08.1991

Skills

  • Care plan development
  • Life skills development
  • Medication administration
  • Development support
  • Safeguarding policies
  • Personal care
  • Intervention techniques
  • Activities of Daily Living
  • Care management
  • Social care
  • Care needs assessment
  • Documentation expertise
  • Support group management
  • Clean driving record
  • Quality improvement techniques
  • Empathetic listener
  • Analytical and critical thinking
  • Family counselling
  • Case management
  • Active listening
  • Patient screening
  • Social perceptiveness
  • Excellent communication skills
  • Patient-centred care
  • Routine investigations
  • Medication storage and disposal
  • Complex medical care
  • Adult acute and critical care
  • Outstanding communication
  • Ethical decision-making
  • Staff supervision
  • Health assessments
  • Care plan development
  • Client support
  • Team development strategies
  • Team supervision
  • Team player
  • Team collaboration
  • Tireless work ethic
  • Management
  • Leadership
  • Knowledge of Microsoft Office and Internet Browsing
  • Drinks upselling
  • Management
  • Problem-solving
  • Team building
  • Public relations
  • Multilingual
  • Communication skills

Languages

English
Upper intermediate
Dutch
Intermediate
French
Elementary
Spanish
Beginner
Romanian
Native

Timeline

Support worker

National Neurological Care Group
07.2019 - 11.2022

Health care assistant

Kare Plus
01.2019 - 06.2019

Senior carer Night

Marsh House
08.2017 - 12.2018

Team leader

HICA Group Ltd
07.2016 - 06.2017

Nurse

Rusterloo Woon -en Zorgcentrum VZW
04.2012 - 07.2016

Master of Science - University of Psychology, Social Assistance and Sociology

Petre Andrei University of Iasi
10.2007 - 08.2009

Insurance agent

ING Bank
06.2004 - 04.2006

Bachelor of Science - University of Psychology, Social Assistance and Sociology

Petre Andrei University of Iasi
10.2003 - 08.2007

Sales coordinator

Avon & Oriflamme
05.2000 - 01.2002

Chief Nurse

"Socola" Institute of Psychiatry
03.1995 - 04.2012

Nurse

Psychiatry occupational therapy hospital Sipote
10.1994 - 02.1995

Diploma of Higher Education - Nursing

Health College "Grigore Ghica Voda"
09.1991 - 08.1994

Diploma - Water Quality and Environment Protection Operator

"Garabet Ibraileanu" High School
09.1987 - 08.1991

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CATRINEL-CRINA BULBASA-CRETU