Lola Falokun
Care Assitant
Mancheaster,United Kingdom
Summary
Diligent health care team member with skills and training to safely support patients and assist clinical team member. Always ready to help with hygiene, mobility and cleaning needs. Works fast to stay ahead of continuous patient workload. Self-disciplined professional with ample experience in IT, customer service and management. Eager to enhance skills and meeting company goals and promoting best practices.
Overview
17
17
years of professional experience
24
24
Certifications
Work History
Healthcare assistant
Rayman Healthcare
Swinton, Manchester
04.2023 - Current
- Maintained confidentiality and compliance standards for optimized patient care.
- Completed documentation of care, hospital actions and patient activities for up-to-date client records.
- Maintained optimal safety standards throughout client home and care environments, prioritizing risk-reduction, health and hygiene.
- Minimized care continuity issues by keeping thorough, accurate records.
- Prepared healthy meals with additional mealtime planning, feeding and support.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Submitted reports to manager regarding status of client.
- Ensured patients took all medications as prescribed by their doctor, recording details of timings and side effects.
- Monitored client health conditions and reported immediate issues to manager.
Office assistant
Pressfix Nigeria Limited
Lagos, Lagos
01.2013 - 11.2021
- Helped set up internal and external office activities for small and large groups.
- Scheduled appointments, meetings and travel for office staff.
- Took and relayed messages between staff, customers and other parties.
- Received and screened high-volume internal and external communications, calls and email.
- Supported staff with administrative needs for photocopying, faxing and filing.
- Wrote professional letters, emails and memoranda for business communication.
- Greeted guests and clients with warmth and professionalism.
- Kept office tidy, organized and stocked with supplies.
- Kept adequate office supplies on hand to support staff and business requirements.
- Processed new clerical requests and followed up to ensure timely completion and complete satisfaction with results.
- Processed invoices and payments using accounting software.
- Sorted and organised different types of information by document type, personnel or location.
- Maintained office files for reliable reference, including electronic and hard copies.
- Carried out day-to-day duties accurately and efficiently.
Customer service officer
Spring Bank Nig Ltd
Lagos, Lagos
05.2009 - 02.2011
- Responded to customer queries and provided excellent customer service.
- Handled in-person, email and mailed correspondence.
- Shared informational brochures and details about policies to help guests make decisions.
- Managed banking and accounts with expert finance knowledge.
- Applied conflict management to stressed and concerned customers.
- Recorded information about inquiries and complaints within internal database.
- Explained benefits and advantages of different product and service offerings to customers.
- Resolved complaints with proactive problem-solving and analysis.
- Increased client retention 10% through outstanding account management.
- Participated in meetings to discuss goals and sales target.
- Adhered strictly to policies and procedures for continued company compliance.
- Listened actively to offer accurate information and best solution to their needs.
- Delivered tailored assistance to customers with disabilities.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
Bank cashier
First City Monument Bank
Lagos, Lagos
02.2007 - 11.2008
- Promoted products or services to each customer to consistently achieve sales targets.
- Facilitated smooth running of service, reporting malfunctions of teller terminals and other equipment to the head of operation, to ensure prompt resolution.
- Organized transfers to move money between customer accounts, between customers, and between businesses.
- Logged cashier's cheques and other transactions to maintain accuracy of account records.
- Prevented fraud by verifying customer identities and validating transaction details.
- Balanced daily cash deposits and vault inventory with accuracy.
- Reconciled accounts and cash drawers for discrepancy-free recordkeeping.
- Used Microsoft Word and other software tools to create documents and clear communications.
Education
Master of Science - Managing innovation and information technology
University of Salford
Salford, SLF 03.2022 - 03/2024
Certificate - Business Analysis
DIIT Training
01.2024 - 02/2024
Certification - PowerBI
Coven Works
02.2024 - 03/2024
Bachelor of Science - Business Management
Ladoke Akintola University of Technology
07.2016 - 10/2018
Higher National Diploma - Marketing
Rufus Giwa Polytechnic
03.2009 - 11/2011
Skills
Infection prevention and control
Affiliations
- Gardening
Certification
Grosvenor Health and Social Care certification 2023
Timeline
Certification - PowerBI
Coven Works
02.2024 - 03/2024
Certificate - Business Analysis
DIIT Training
01.2024 - 02/2024
Healthcare assistant
Rayman Healthcare
04.2023 - Current
Master of Science - Managing innovation and information technology
University of Salford
03.2022 - 03/2024
Bachelor of Science - Business Management
Ladoke Akintola University of Technology
07.2016 - 10/2018
Office assistant
Pressfix Nigeria Limited
01.2013 - 11.2021
Customer service officer
Spring Bank Nig Ltd
05.2009 - 02.2011
Higher National Diploma - Marketing
Rufus Giwa Polytechnic
03.2009 - 11/2011
Bank cashier
First City Monument Bank
02.2007 - 11.2008
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