Michelle Stead
Trimdon Village ,Durham
Overview
16
16
years of professional experience
Work history
Healthcare assistant
Tees Esk and Wear Valleys NHS trust
Middlesbrough
04.2021 - Current
- Assisted nursing staff in delivering high-quality patient care by monitoring vital signs and reporting changes promptly.
- Provided emotional support to patients and families, fostering a compassionate and understanding environment.
- Collaborated with multidisciplinary teams to ensure effective communication regarding patient needs and care plans.
- Maintained cleanliness and organisation of patient areas, adhering to health and safety regulations at all times.
- Provided support to patients experiencing diverse mental health issues across all wards.
Delivered care to individuals of all ages and genders, ensuring comprehensive treatment. - Ensured safety of staff and patients within forensic unit.
- Assisted in the implementation of care plans, ensuring that individual patient requirements were met effectively.
- Documented patient information accurately in medical records, contributing to comprehensive care delivery.
- Participated in training sessions to enhance skills and knowledge in patient care and safety protocols.
- Engaged in continuous professional development to stay updated on best practices in healthcare assistance.
- Maintained up-to-date records on trust systems to support operational integrity.
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Assisted in patient care, improved comfort and well-being.
- Escorted patients for tests or procedures within the hospital premises whilst ensuring their safety and comfort.
- Assisted elderly residents with daily tasks such as eating, bathing and dressing up for an enhanced quality of life
- Managed personal hygiene of bed-bound patients, maintained dignity and respect at all times.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Maintained confidentiality and compliance standards for optimised patient care.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Worked closely with nurses to maintain high levels of communication.
Housekeeper
Tees Esk and Wear Valleys NHS Trust
Middlesbrough
04.2020 - 04.2022
- Maintained cleanliness and organisation of rooms and common areas to foster welcoming environments.
- Conducted routine inspections to identify maintenance needs, promptly reporting findings to management.
- Collaborated with team members to establish efficient cleaning schedules and prioritised tasks effectively.
- Utilised appropriate cleaning supplies and equipment, upholding high hygiene standards throughout premises.
- Trained new staff members on cleaning protocols and safety procedures, ensuring consistency in operations.
- Implemented best practices for waste disposal and recycling, contributing to sustainable operations.
- Adapted to varying workloads while maintaining attention to detail in all cleaning tasks.
- Promoted safety by checking household appliances to prevent potential hazards.
Security team leader
Utilita Arena
Newcastle
09.2015 - 04.2020
- Led security operations team to ensure safety and compliance across premises.
- Developed and implemented security protocols to mitigate risks and enhance protection.
- Trained and mentored junior security staff to improve performance and situational awareness.
- Conducted regular security audits to identify vulnerabilities and recommend improvements.
- Managed incident reports and investigations to maintain accurate records and accountability.
- Coordinated security training sessions to ensure staff were informed of best practices.
- Established a secure workplace culture through proactive management techniques.
- Conducted regular risk assessments to prevent potential security breaches.
- Responded promptly to alarms or incidents with calm and decisive action.
- Conducted regular equipment checks, ensuring optimal functionality at all times.
Retail worker
George Bolam Butchers
Sedgefield , Durham
08.2013 - 09.2015
- Assisted customers with product selection and provided exceptional service.
- Managed stock levels and organised merchandise displays to enhance visibility.
- Processed transactions accurately and efficiently at point of sale.
- Resolved customer complaints and inquiries in a professional manner.
- Maintained cleanliness and organisation of sales floor and storage areas.
- Collaborated with team members to achieve sales targets and improve performance.
- Monitored inventory levels and conducted regular stock checks to ensure availability.
- Ensured compliance with health and safety regulations, promoting a safe shopping environment.
- Maintained clean and organised store shelves for a pleasant shopping environment.
- Followed company policies and guidelines strictly maintaining standards of operation.
- Assisted customers with product selection, leading to improved customer satisfaction.
- Created attractive product displays that stimulated customer interest and purchases.
- Operated cash registers with accuracy and processed cash and card transactions.
- Operated till accurately to ensure smooth checkout process.
Customer service advisor
C J Garland
Hartlepool
08.2009 - 08.2013
- Delivered exceptional customer service by resolving inquiries and complaints efficiently.
- Assisted customers in navigating product offerings and provided tailored recommendations.
- Managed customer accounts and ensured accurate data entry into internal systems.
- Trained new staff on company policies and effective communication techniques.
- Monitored customer feedback to identify trends and recommend process improvements.
- Handled escalated issues with professionalism and maintained a positive customer experience.
- Participated in team meetings to discuss performance metrics and share best practices.
- Guided customers through troubleshooting process with patience and clarity.
- Resolved pressing customer issues, ensured repeat business.
- Handled high volume of calls daily for faster issue resolution.
- Assisted customers in product selection to boost sales.
- Built rapport with clients through empathetic handling of concerns.
- Managed complex customer issues to successful resolution.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Responded to difficult situations calmly, gained trust of aggrieved customers.
- Expressed care, patience and empathy when handling customer interactions for personalised experience.
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Transferred customer calls to respective department or personnel to address specific issues.
- Adhered strictly to policies and procedures for continued company compliance.
Education
NVQ Level 2 - Safeguard
Highfields
A-Levels - Business Administration and Management
Cleveland college of art and design
Hartlepool A-Levels - Art
Cleveland college of art and design
Hartlepool GCSEs - History
Manor comprehensive
Hartlepool GCSEs - Science
Manor comprehensive
Hartlepool GCSEs - Art
Manor comprehensive
HartlepoolGCSEs - Maths
Manor comprehensive school
Hartlepool GCSEs - English Language and Literature
Manor comprehensive school
Hartlepool Skills
- Knowledge of nhs policies
- Healthcare software proficiency
- Multitasking under pressure
- Handling distressed patients
- Communicating with dementia patients
- Respecting cultural differences
- End-Of-Life care sensitivity
- Personal hygiene maintenance assistance
- Adapting to patient needs
- Elderly care proficiency
- Blood pressure measurement
- Patient dignity preservation
- Healthcare ethical standards understanding
- Dementia care training
- Supporting family members
- Equipment sterilisation
- Patient engagement
- Patient care
- Elderly care
- Emergency response training
- COVID-19 containment
- Clinical record-keeping
- Tact and diplomacy
- Mobility assistance
- Compassionate care giver
- Infection control procedures
- Excellent bedside manner
- Toileting and grooming
- CPR certification
- Monitoring observations
- Empathy and compassion
- Clear communication
- Patient safeguarding
- Documentation development
- Safeguarding knowledge
- Housekeeping
- Personal care
- Infection prevention and control
- Manual handling training
- Mental health support
- Organisational standards
- Infection prevention
- Food preparation
- Cultural awareness
- Dementia awareness
- Activities of Daily Living
- First Aid
- Patient temperature and respiration monitoring
- Bedside manner
- NHS Health Checks
- Meal delivery
- Exceptional communicator
- Flexibility in schedule
- Expertise in cleaning products
- Strong initiative
- High energy levels
- Flexibility with hours
- Adherence to protocols
- Resilience under stress
- Efficient time management
- High degree of self-motivation
- Pet care capabilities
- Excellent memory for details
- Professional discretion
- Effective multitasking
- Security procedures adherence
- Decision-Making under stress
- Responsive communication
- Restrained use of force
- CCTV operation knowledge
- Crowd control strategies
- Risk assessment capability
- ID verification process
- Body search procedures
- Baggage inspection techniques
- Self-Defence training
- Alertness and awareness
- People evacuation procedures
- Public area safety checks
- Metal detector usage
- Fire safety training
- Report-writing
- Radio communications
- Driving licence
- Safety inspections
- Emergency response readiness
- Stock control insight
- Cash handling experience
- Relationship building with customers
- Payment Processing
- Front-of-house customer care
- Complaint handling
- Stock rotating
- Credit card processing
- Live chat handling
- Product knowledgeability
- Calmness under pressure
- Communication proficiency
- Personal accountability
- Telephone etiquettes
- Account management
Timeline
Healthcare assistant
Tees Esk and Wear Valleys NHS trust
04.2021 - Current
Housekeeper
Tees Esk and Wear Valleys NHS Trust
04.2020 - 04.2022
Security team leader
Utilita Arena
09.2015 - 04.2020
Retail worker
George Bolam Butchers
08.2013 - 09.2015
Customer service advisor
C J Garland
08.2009 - 08.2013
NVQ Level 2 - Safeguard
Highfields
A-Levels - Business Administration and Management
Cleveland college of art and design
A-Levels - Art
Cleveland college of art and design
GCSEs - History
Manor comprehensive
GCSEs - Science
Manor comprehensive
GCSEs - Art
Manor comprehensive
GCSEs - Maths
Manor comprehensive school
GCSEs - English Language and Literature
Manor comprehensive school
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