Summary
Overview
Work history
Education
Skills
Affiliations
Accomplishments
Timeline
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Lois Carlyle

Annan,Dumfries and Galloway

Summary

My name is Lois Carlyle. I am a 19-year-old student from Annan. I am currently in my Second year of University, studying BA Performance at The University of The West of Scotland in Ayr. I am looking for Part-time work during my studies. I am a motivated individual who has a strong retail based background, with experience in customer service, stock and merchandise replenishments. I am driven to provide all customers with a professional and enjoyable experience in stores, therefore providing them with accurate information on merchandises in store. I am skilled at nurturing staff relationships and customer relationships, to ensure the workplace environment is of standard. I am comfortable in fast-paced, environments, willing to take on challenges and I am enthusiastic about ensuring that all jobs, and targets are reached adequately.

Overview

3
3
years of professional experience

Work history

Retail Sales Assistant

Adidas
Gretna , Dumfries and Galloway
12.2022 - 08.2024
  • Handled customer enquiries with professionalism and accuracy.
  • Improved product display with replenishment regularly and strategic shelf placement.
  • Facilitated smooth transactions and operations with store targets and goals.
  • Received high and positive feedback regularly from customers and feedback surveys.
  • Achieved store and personal targets.
  • Performed price and replenishment checks often and accurately.
  • Enhanced customer experience with exceptional service and addressing enquiries.
  • Collaborated alongside other team members.
  • Successfully operated cash and card transactions, providing customers with receipts for reference.
  • Successfully assisted with closing cash registers and merchandise.
  • Followed company procedures and guidelines.
  • Maintained knowledge of all products.
  • Processed returned and exchanged merchandise and provided refunds to customers with the correct details.

Retail Sales Assistant

The Cosmetics Company Store
Gretna , Dumfries and Galloway
01.2022 - 10.2022
  • Interacted with all customers with professionalism.
  • Assisted customers with advice on products they were searching for.
  • Informed customers correctly of products which matched their needs, such as skin type, tone, and scent preferences.
  • Provided customers with future information for further visits, such as benefit and reward schemes.
  • Improved product visibility through organising and cleaning displays regularly, and restocking sold products.
  • Handled high-pressure situations calmly.
  • Addressed customer needs, resulting in positive feedback.
  • Balanced multiple tasks, whilst maintaining adequate customer care.
  • Collaborated with all team members to a high standard.
  • Handled cash and card transactions efficiently and correctly during and after shift.
  • Ensured stock replenishment is completed correctly and adequately to maintain product accessibility.
  • Worked to achieve store targets.


Education

Scottish Qualifications Certificate -

Annan Academy
Annan
Aug 2017 - May 2023

Skills

  • Excellent communication skills
  • Positive Customer service skills
  • Adaptability in busy and changing environments
  • Great listening skills
  • Ability to work well with others
  • Good at meeting store and personal targets
  • Ability to receive positive, named feedback from customers and feedback surveys
  • Cash handling skills


Affiliations

  • My Hobbies and Interests consist of Musical Theatre, Art, Reading, going on walks, Music and Cinema.

Accomplishments

  • I have been a dancer since I was three, where I have competed around the UK,in places such as The Blackpool Tower Ballroom. In 2018, I placed 1st overall, making me a British Champion dancer.

Timeline

Retail Sales Assistant

Adidas
12.2022 - 08.2024

Retail Sales Assistant

The Cosmetics Company Store
01.2022 - 10.2022

Scottish Qualifications Certificate -

Annan Academy
Aug 2017 - May 2023

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Lois Carlyle