Summary
Overview
Work history
Education
Skills
Interests
Languages
Timeline
Generic
PATRICIA NWAETE

PATRICIA NWAETE

Manchester,Lancashire

Summary

Solution-minded Collection Manager, successful at minimizing losses by 95% by implementing effective debt-collecting strategies. Skilled at conducting operation and procedure assessments to determine weaknesses, areas for improvement, or inefficiencies. Outstanding reputation for carrying out all tasks without difficulty or assistance. Problem-solving professional demonstrates excellent financial reporting and deadline management skills. Skilled at handling sensitive conversations with tact and diplomacy. Produces official reports and complies with formal regulations. Solution-oriented Collection specialist advisor manages financial documentation and transactions. Achieves targets using a problem-solving mindset, forming practical solutions to help customers comply with repayment plans. Diplomatic communicator maintains professionalism and tact when navigating heated discussions. Experienced Collections Specialist bringing Over 2 years of success in Financial assistant and service positions. Eager to take on a new role with long-term growth and advancement potential. Dynamic problem solver with first-rate skills in building relationships and resolving problems. Dependable Collections Specialist, successful at meeting high productivity, quality, and performance standards. Efficient and competent professional. Skilled professional with experience in collections, customer service, and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in a timely manner. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

13
13
years of professional experience

Work history

Financial Assistant; Collections Specialist Advisor

Barclays Commercial PLC
01.2021 - Current
  • Listen to customers to understand their needs in order to tailor repayment solutions, whilst ensuring the right outcome for all
  • Ensure vulnerable customers are identified and supported appropriately
  • Act with integrity as the first line of defence to protect the customer and Barclays' reputation
  • Address and, where appropriate, escalate issues and challenges to the Team Leader to achieve the best possible outcome in line with regulation, Barclays policy and best practice
  • Help identify ideas for improvements that might help our customers better
  • Have attention to detail to ensure that a customer's records and needs are accurately up to date
  • Work with the relationship directors/managers to effectively support the corporate and super Corp clients
  • Understand the corporate and super corporate account, so as to provide support for repayment at that level.

Clinical Support Worker

Central Manchester NHS Foundation Trust
07.2012 - 01.2021
  • Promote patient focused care and safety via working alongside outpatient consultations and providing administrative support to clinics
  • Assist the patient in activities of daily living, treatments and procedures, promoting patient comfort
  • Maintain a clean and safe environment for patients
  • Promote effective communication at all times with patients, users and providers to the service
  • Assist other clinical areas within the Trust as the clinical situation and staffing levels require.

Software Tester Trainee

Alvarex Consulting
Manchester
09.2019 - 10.2019
  • A 6-week intensive instructor-led training that focused on hands-on software testing
  • The following were achieved:
  • Designing and executing test scripts on web-based applications
  • Ensuring that rigorous GUI testing was undertaken
  • Participated in hands-on testing and defect tracking reporting and verification of products using Jira
  • Writing SQL queries to prepare test data as per test scenarios/ testing scope
  • Performing data integrity in order to verify and validate websites
  • Performed automated testing using Selenium Web-driver with C#
  • Conducted verification - including functional, end to end integration and regression testing
  • Performed end to end UI testing on mobile device (IOS and Android)
  • Involvement in scrum meetings daily as part of an ongoing process for testing improvement.

Research Project Intern

City Football Group
10.2017 - 01.2018
  • Worked with Manchester City football club research team to figure out the challenges faced by female fans in football and determine experiences that would encourage to come to football matches at the Etihad Stadium
  • Received commendations from my supervisor and the head of insights and research at City Football Group for findings, recommendations and an excellent final presentation.

Healthcare Assistant

Wythenshawe Hospital
Manchester
06.2010 - 07.2012
  • Assist residents with performing basic tasks such as eating, dressing and toileting when necessary
  • Respond immediately to calls from patients for assistance or treatment
  • Obtain samples for lab testing
  • Check patient vital signs including ECG reading and report any changes to the nurse in charge
  • Follow up on any reported changes until patient is stable.

Education

Pearson Edexcel Level -

2 Diploma - Clinical HealthCare Support

Data Processing and Information Technology Certificate - undefined

Contemporary Institute of Computer Science and Business Studies

Pearson Edexcel Functional Skills Qualification in English - undefined

Pearson Edexcel Functional Skills Qualification in Mathematics - undefined

QCF - undefined

MSc - Information Systems Management

University of Salford
2018

BLS - Library and Information Science

Imo State University
2005

Certificate - undefined

West African Senior School, Gemaco Educational Institute
2000

Skills

  • Software Testing
  • Acquired training in functional, integration, system, regression, usability, accessibility, cross browsing, security and UAT testing
  • Knowledge of testing in full Agile environment using methodologies such as Scrum
  • Knowledge of planning game, estimation, walk-through, show and tell and retrospective
  • Able to develop and execute test plans, develop scripts in BDD and analyze expected results from story summaries, design documents as well as from discussion with developers
  • Able to write SQL queries to test database and to gather test data when needed
  • Able to handle the defects throughout the bug life cycle from detection until resolved using Bugzilla and JIRA
  • Able to create and execute tests on mobile applications; log related bugs and follow it up till bug closure
  • Able to create regression suite to be used for system testing as well as maintaining the regression suites for future testing purposes
  • Experienced with the following testing tools and IDEs:
  • Selenium Web-driver with C#
  • Ant and Maven
  • Jira, Zephyr and TFS
  • Eclipse, Visual studio
  • Sql server management studio
  • NVDA, JAW and DRAGON
  • Jmeter
  • Burp suite
  • Teamwork
  • Able to manage multiple projects independently as well as part of a team depending on priorities set by the project manager
  • My various work experiences - sales rep, executive marketer and nursing assistant, have helped me to appreciate the importance of listening and communicating effectively with others to ensure a great customer service experience
  • Communication
  • Possess strong oral and written communication skills as reflected in my Marketing and Nursing assistant (obtaining consent) experience by my excellent ability to build strong working relationships with internal and external clients at all levels
  • Able to use initiative to influence a variety of stakeholders across all levels of the business
  • Adaptability
  • Having worked in a busy environment like NHS, I have been able to adopt a flexible approach to business and successfully adapted to changing environments
  • Analytical/Problem Solving
  • The software testing training has provided me with the ability to gather required data systematically, learn quickly, identify issues with model designs and introduce effective solutions
  • Excel proficiency
  • Account management
  • Report writing
  • Statement issuing
  • Investigative research
  • Payment management
  • Credit and collections
  • Billing dispute resolution

Interests

INTERESTS AND ACHIEVEMENTS Positions of Responsibilities, Head of the children's department & Sunday School Teacher; New Jerusalem Church (2012 - 2020) Head of Children Department: Dunamis International Gospel Center Manchester (2021 - present) Dunamis Manchester Women admin and Branch Prayer Coordinator (2022 - present). Zonal Coordinator; Nigerian's Corper fellowship (2007) Vice President & Prayer Coordinator; NIFES fellowship (2002 - 2003) Certificates/Awards, Intermediate Level Apprenticeship in Health (Clinical Healthcare Support) (Nov 2014) Volunteering Participated in a Community Development Service where I educated the youth on hygiene importance (2007)Participates in Barclay citizenship activities. hobbies Singing, Dancing, Reading.

Languages

English
Fluent

Timeline

Financial Assistant; Collections Specialist Advisor

Barclays Commercial PLC
01.2021 - Current

Software Tester Trainee

Alvarex Consulting
09.2019 - 10.2019

Research Project Intern

City Football Group
10.2017 - 01.2018

Clinical Support Worker

Central Manchester NHS Foundation Trust
07.2012 - 01.2021

Healthcare Assistant

Wythenshawe Hospital
06.2010 - 07.2012

Pearson Edexcel Level -

2 Diploma - Clinical HealthCare Support

Data Processing and Information Technology Certificate - undefined

Contemporary Institute of Computer Science and Business Studies

Pearson Edexcel Functional Skills Qualification in English - undefined

Pearson Edexcel Functional Skills Qualification in Mathematics - undefined

QCF - undefined

MSc - Information Systems Management

University of Salford

BLS - Library and Information Science

Imo State University

Certificate - undefined

West African Senior School, Gemaco Educational Institute
PATRICIA NWAETE