Estelle Cassidy
Wimborne,Dorset
Summary
BA qualified counselling professional with a passion for delivering person centred support in order to meet individual client needs. Committed to empower people to gain self awareness, make positive changes and help navigate their personal growth journeys. With over 14 years of counselling experience working with care and compassion to build rapport for improved personal and relational outcomes. Meticulous in assessments and monitoring to provide excellent care continuity. Hard-working and motivated with strong organisational skills.
Overview
23
23
years of professional experience
12
12
years of post-secondary education
Work History
Relationship/Family/Young People's Counsellor
Relate Bournemouth and Private Practice
Bournemouth
06.2017 - Current
- Conducting initial intake assessments to establish presenting difficulties and client-centred goals.
- Establishing trusting relationships with clients by actively listening, having empathy and unconditional positive regard.
- Working with families regarding difficult dynamics and problematic communication, with the aim to increase understanding and empathy.
- Working with families with a parental coaching approach to better understand and manage children with neurodiverse challenges.
- Applied person-centred, cognitive-behavioural and mindfulness approaches, adapting techniques to individual preferences.
- Managed confidential client records, ensuring privacy and security.
- Referred clients to additional services when necessary, broadening support network.
- Ensured ethical practices at all times adhering to counselling standards.
- Participated in professional development training for skill enhancement.
Regional Development Officer
The Migraine Association of Ireland (MAI)
Dublin
01.2008 - 07.2016
- Operating, administering and developing the Association's Helpline service, providing information, support and reassurance to migraine sufferers via telephone and email
- Arranging public meetings on migraine, including securing recognisable national and international speakers, and publicising such events
- Coordinating and delivering outreach and education initiatives through employers, health centres and pharmacies
- Preparing and presenting applications of funding for regional events and activities
- Responsible for increasing awareness of the supports and services provided by the MAI among people with migraine, Nationwide
- Organising, facilitating and monitoring migraine Self Help Groups throughout the country
- Organising, facilitating and monitoring Conference Call Self Help Groups
- Developing and supporting local volunteer Migraine Awareness Groups Nationwide.
Acting C.E.O
MAI
Dublin
07.2007 - 01.2008
- Developing the Association in line with the strategic plan
- Managing services provided by the Association for people living with migraine and developing innovative new services and programmes
- Establishing and achieving financial targets and managing the Association's finances
- Negotiating with statutory bodies and other organisations (public and private) to fund the work of the Association
- Responsible for the supervision and support of all staff and volunteers.
Information Officer
MAI
Dublin
02.2007 - 07.2007
- Producing articles, editing and managing the production of MAI's quarterly newsletter
- Operating, administering and developing the Association's Helpline service, providing information, support and reassurance to callers
- Editing and developing MAI's website
- Producing publications on specific aspects of migraine and its management for the public and health professionals
- Assisting in the organisation of conferences, information evenings and other MAI events.
Office Manager
Next Plc
Blanchardstown, Dublin and Poole Dorset
09.2001 - 02.2007
- Manager of administration team for the largest Next store in Ireland
- Sole control of payroll and personnel for 250 staff
- Reconciliation of all store cash which amounted to over €20,000 per day
- Responsible for all store and banking administration procedures
- Implemented new operational systems to tackle till discrepancies resulting in a 100% decrease in unaccounted cash
- Monitoring and recording weekly targets for use in daily meetings
- The organisation of managers' travel and accommodation arrangements for meetings and functions
- Coordinating office setup for new stores
- Organisation and setup of recruitment open days
- Personally involved in the selection, interviewing and training process for over 120 staff
- Independently carried out all orientations and initial training for new members of staff
- Sole point of contact for all new employees.
Education
BA Honours degree in Counselling & Psychotherapy, Diploma in Applied Social Studies -
Dublin Business School
09.2006 - 06.2011
ICF Accredited Life Coaching Diploma -
Become Coaching & Training
03.2024 - 07.2024
Relate Certificate in Family Counselling -
Relate
Doncaster University 09.2019 - 04.2020
Relate Certificate in Relational Counselling -
Relate
Doncaster University 09.2017 - 03.2018
Professional Certificate in CBT -
PCI College
Dublin 09.2012 - 06.2013
Other relevant Courses
Queens Elizabeth's School
Wimborne, Dorset 09.1994 - 06.1999
Skills
- Member of the BACP
- Current, full DBS check
- Person-centred Counselling
- Relationship building expertise
- Excellent communication skills
- Mental health knowledge
- Policy implementation
- Case notes documentation
- Anxiety management expertise
- Stress management techniques
- Event organisation
Timeline
ICF Accredited Life Coaching Diploma -
Become Coaching & Training
03.2024 - 07.2024
Relate Certificate in Family Counselling -
Relate
09.2019 - 04.2020
Relate Certificate in Relational Counselling -
Relate
09.2017 - 03.2018
Relationship/Family/Young People's Counsellor
Relate Bournemouth and Private Practice
06.2017 - Current
Professional Certificate in CBT -
PCI College
09.2012 - 06.2013
Regional Development Officer
The Migraine Association of Ireland (MAI)
01.2008 - 07.2016
Acting C.E.O
MAI
07.2007 - 01.2008
Information Officer
MAI
02.2007 - 07.2007
BA Honours degree in Counselling & Psychotherapy, Diploma in Applied Social Studies -
Dublin Business School
09.2006 - 06.2011
Office Manager
Next Plc
09.2001 - 02.2007
Queens Elizabeth's School
09.1994 - 06.1999
Other relevant Courses
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