Liv Crowe
Hythe,Kent
Summary
Dedicated professional with extensive expertise in customer relationship management systems and GDPR compliance. Demonstrates exceptional researching capability, telephone etiquette, and task prioritisation. Proficient in Microsoft Office, time efficiency, and complaint management. Skilled in Point of Sale (POS) systems, cleaning duties mastery, food safety and hygiene, order taking, and team-focused collaboration. Committed to leveraging skills for career advancement within dynamic environments.
Overview
6
6
years of professional experience
Work history
FOH team member
Dr Brew
Melbourne, Australia
2026.02 - 2026.05
- Delivering friendly, efficient service while working in a fast-paced, high-volume café environment
- Responsible for opening and closing the dining area for optimum readiness.
- Monitored stock levels regularly, avoiding shortages during peak hours.
- Providing front-of-house service including taking orders, POS operation and customer interaction
- Clearing and resetting tables efficiently to maintain service flow
- Assisting with food preparation and kitchen support during busy periods
Customer service representative
South East Water
Snodland, Kent
2025.09 - 2026.01
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Utilised CRM systems effectively to manage customer information and follow-ups.
- Demonstrated excellent problem-solving skills when dealing with complex customer issues.
- Handled high volume of inbound calls, ensuring minimal waiting times for callers.
- Upheld data protection when dealing sensitive caller information, ensuring confidentiality and legal compliance.
- Participated in team meetings to enhance overall service quality.
Customer service assistant
Waitrose & Partners
Paddock Wood, Kent
2019.11 - 2025.08
- Worked outside of University term time
- Delivered frontline service at tills and customer desk
- Supervised tills during peak trading periods
- Resolved customer enquiries and complaints professionally
Barista
The Bagel Place
Cathays, Cardiff
2024.10 - 2025.06
- Prepared high-quality espresso-based drinks and fresh juices
- Waited tables, took orders, ran food and managed sections
- Handled takeaway and online orders during peak periods
- Maintained strict hygiene and presentation standards
Team member
Greggs
Cathays, Cardiff
2022.03 - 2024.05
- Served customers efficiently in a high-footfall environment
- Prepared hot food and drinks to company standards
- Opened and closed store including cash reconciliation
- Trained new team members and supported shift operations
Education
Bachelor of Science in Economics - Modern History and Politics
Cardiff University
Cardiff 09/2022 - 07/2025
Skills
- Knowledge of GDPR compliance
- Researching capability
- Customer relationship management systems
- Telephone etiquette
- Task prioritisation
- Microsoft Office proficiency
- Time efficiency
- Complaint management
- Point of Sale (POS) system
- Cleaning duties mastery
- Food safety and hygiene
- Order taking
- Team focused
Timeline
FOH team member
Dr Brew
2026.02 - 2026.05
Customer service representative
South East Water
2025.09 - 2026.01
Barista
The Bagel Place
2024.10 - 2025.06
Team member
Greggs
2022.03 - 2024.05
Customer service assistant
Waitrose & Partners
2019.11 - 2025.08
Bachelor of Science in Economics - Modern History and Politics
Cardiff University
09/2022 - 07/2025