Lisha Vekaria
Watford
Summary
An experienced customer service administrator with a focus on enhancing customer satisfaction and streamlining administrative processes by delivering timely resolutions and improving client relations through excellent communication and problem-solving skills.
I am an organised individual who thrives in fast paced environments and can maintain calm in challenging situations. Strong background in customer service related roles and administrative tasks along with knowledge in CRM and Software systems. Excel in managing customer enquiries and organising data, ensuring smooth workflow and customer satisfaction.
Overview
18
18
years of professional experience
Work history
Customer Service Administrator
Orluna LED Technologies Ltd
Dunstable, Central Bedfordshire
06.2023 - 02.2026
- Resolved high-volume calls and emails professionally by providing clear guidance and maintaining communication accuracy.
- Enhanced customer satisfaction through prompt enquiries and relationship-focused loyalty building.
- Provided comprehensive customer service support to sales teams, improving efficiency.
- Owned technical query resolution, escalating complex cases to specialist teams.
- Produced and coordinated project quotations aligning costs with project requirements. Managed configurable product options and pricing structures with precision. Owned technical submissions by checking compliance with documentation standards.
- Reviewed take-off drawings and luminaire schedules to ensure project accuracy and drive fewer revisions.
- Improved data quality by preventing duplicate CRM projects and maintaining accurate discounts.
- Accelerated customer turnaround by providing proactive support for quotations, orders, and returns, while assisting with workload during high-volume periods.
- Processed customer orders accurately on Sage whilst adhering to deadlines. Managed a high volume of orders during peak times, ensuring business continuity without sacrificing quality service.
- Maintained accurate records and documentation across customer service systems.
- Offered constructive feedback during team meetings for improved operations.
- Managed various tasks concurrently to meet tight deadlines. – ensuring completion within set time frames.
- Dealt efficiently with customer complaints, promoting positive brand image.
- Assisted with onboarding training for new staff members during initial employment period.
- Communicated with customers and internal teams to resolve service concerns quickly and coordinated cross-departmental working practices to keep service delivery quality consistent.
- Provided expert advice on product selection to enhance customer satisfaction. for enhanced levels of support and service.
- Coordinated with sales teams to ensure accurate customer order fulfilment, improving overall service quality.
- Expedited deliveries with efficient coordination with the logistics team. Built positive relations with warehouse teams to aid prompt order dispatch.
- Resolved payment transaction issues swiftly using phone and email support channels.
- Resolved order and delivery issues via courier coordination, enhancing overall customer experience.
Customer Service Team Leader
Fairway Of Course Ltd
Stanmore, Harrow
06.2018 - 06.2023
- Improved customer satisfaction by delivering knowledgeable product support and timely advice.
- Handled diverse customer enquiries via email and telephone, ensuring timely responses to enhance customer experience.
- Resolved customer order and delivery issues by coordinating courier communications, booking courier collections, and processing claims for missing or damaged parcels.
- Liaised with suppliers and manufacturers to facilitate smooth customer returns and resolve order queries.
- Liaised with warehouse teams to resolve order issues promptly.
- Utilised bespoke software systems for accurate data input, order amendments, and efficient returns processing.
- Performed general ad hoc administrative tasks supporting daily operations and coordination.
Supervisor, Acting Assistant & Store Manager
Sports Direct.Com
10.2007 - 12.2017
- Supervised small employee teams, contributing to achievement of store productivity objectives.
- Delegated tasks appropriately, achieved a balanced workload among team members.
- Implemented company policies, ensuring adherence to high standards of service delivery.
- Provided constructive feedback to staff for improved performance levels.
- Monitored employee attendance records to maintain discipline within the team.
- Supported recruitment process to attract and hire quality staff.
- Coordinated with other supervisors to maintain consistency across shifts.
- Delivered high-quality customer service by resolving inquiries and maintaining positive interactions.
- Streamlined daily payment processing by handling cash, card, and voucher transactions, returns, and banking activities.
- Processed staff uniform requests, maintained stock, and issued items accurately. Handled stationery replenishment, organised supplies, and supported daily store operations.
- Facilitated faxing and photocopying of store documents to ensure efficient record-keeping.
Mail Order/Customer Service Assistant
Penhaligons Ltd
06.2008 - 06.2009
- Processed customer orders, supplier and payment details via telephone using Sage Line 50 to ensure accuracy and efficiency.
- Coordinated amendments and follow-ups for order enquiries across suppliers and international customers to enhance customer satisfaction.
- Executed telephone sales to generate revenue while managing invoicing, filing, and photocopying tasks to maintain operational organisation.
- Provided assistance to customers regarding product inquiries in-store.
Education
AVCE - Business Studies
Alperton Community School
WembleyGCSE -
Alperton Community School
WembleySkills
- Knowledge of CRM Systems
- Data entry accuracy
- Order processing
- Quote analysis
- Workflow management
- Microsoft software
- Customer service excellence
- Procedure compliance
- Performance Management
- Problem-solving
- Fluent English communication
- Multitasking
- Advisory confidence
- Retail management experience
Languages
English
Proficient (C2)
Gujarati
Proficient (C2)
References
References available on request
Interests
Travelling and reading.
Timeline
Customer Service Administrator
Orluna LED Technologies Ltd
06.2023 - 02.2026
Customer Service Team Leader
Fairway Of Course Ltd
06.2018 - 06.2023
Mail Order/Customer Service Assistant
Penhaligons Ltd
06.2008 - 06.2009
Supervisor, Acting Assistant & Store Manager
Sports Direct.Com
10.2007 - 12.2017
AVCE - Business Studies
Alperton Community School
GCSE -
Alperton Community School