Yuliia Kurilina
Godmanchester,Cambridgeshire
Summary
Focused Trainee Accountant with excellent communication, literacy and numeracy skills offers experience in corporate and personal accounting support. Prepared books with precise, up-to-date information for compliant, accurate financial appraisals. Plans and prioritises well to meet deadlines in pressured conditions.
Overview
7
7
years of professional experience
Work history
Customer service administrator
AJM Healthcare
Huntingdon, Cambridgeshire
2024.01 - Current
- Maintained customer database, ensuring accuracy and confidentiality.
- Facilitated smooth communication channels between management and clients.
- Resolved complex issues for enhanced customer experience.
- Coordinated with other departments for seamless service delivery.
- Managed over 50 customer calls per day.
Production operator
Hilton Foods
Huntingdon, Cambridgeshire
2023.10 - 2024.01
- Enhanced team efficiency by maintaining clean and organised work areas.
- Ensured product quality by adhering to company standards and procedures.
- Coordinated with other departments for seamless end-to-end production processes.
- Followed detailed assembly instructions, contributing to a decrease in production errors.
Web content manager
TZMO
Torun, Poland
2022.03 - 2023.05
- Edited web copy for clarity, grammar and spelling accuracy before publication.
- Conducted regular audits to ensure website accuracy and relevance.
- Collaborated closely with the marketing team for seamless integration of promotional campaigns on the web platform.
- Maintained consistent tone and style across all digital platforms adhering to company guidelines.
Procurement officer
Rozetka
Kyiv, Ukraine
2020.01 - 2022.03
- Negotiated contracts with suppliers, achieving favourable terms.
- Ensured compliance with company policies by conducting regular audits.
- Managed supplier relationships to enhance strategic alliances.
- Conducted frequent price comparisons amongst vendors for optimal value.
Sales manager
1CallCentre
Kyiv, Ukraine
2018.12 - 2020.01
- Raised company reputation with high-quality customer care.
- Managed challenging situations to ensure customer satisfaction.
- Maintained positive relationships through effective communication.
- Pioneered the implementation of CRM systems for improved data management and customer relations.
- Conducted detailed market analysis to identify new opportunities.
Sales executive
1CallCentre
Kyiv, Ukraine
2018.05 - 2018.12
- Handled high-volume calls in a professional manner.
- Established robust relationships with customers to foster loyalty.
- Maintained customer database, ensuring accuracy and confidentiality.
- Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.
Education
Bachelor of Science - Computer Science
National Transport University
Kyiv 09/2018 - 06/2022
Skills
- Knowledge of crm systems
- Schedule management
- Order processing
- Excel proficiency
- Order tracking
- Adapting to software changes
Languages
Ukrainian
Native
Russian
Native
English
Fluent
Polish
Advanced
Volunteering
February 2022 - March 2022
Volunteered on the Polish-Ukraine border at the beginning of the war to help refugees who didn't speak Polish to communicate with the relevant authorities.
Timeline
Customer service administrator
AJM Healthcare
2024.01 - Current
Production operator
Hilton Foods
2023.10 - 2024.01
Web content manager
TZMO
2022.03 - 2023.05
Procurement officer
Rozetka
2020.01 - 2022.03
Sales manager
1CallCentre
2018.12 - 2020.01
Sales executive
1CallCentre
2018.05 - 2018.12
Bachelor of Science - Computer Science
National Transport University
09/2018 - 06/2022