Summary
Overview
Work History
Education
Skills
Languages
Volunteering
Timeline
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Yuliia Kurilina

Godmanchester,Cambridgeshire

Summary

Focused Trainee Accountant with excellent communication, literacy and numeracy skills offers experience in corporate and personal accounting support. Prepared books with precise, up-to-date information for compliant, accurate financial appraisals. Plans and prioritises well to meet deadlines in pressured conditions.

Overview

7
7
years of professional experience

Work History

Customer service administrator

AJM Healthcare
Huntingdon, Cambridgeshire
01.2024 - Current
  • Maintained customer database, ensuring accuracy and confidentiality.
  • Facilitated smooth communication channels between management and clients.
  • Resolved complex issues for enhanced customer experience.
  • Coordinated with other departments for seamless service delivery.
  • Managed over 50 customer calls per day.

Production operator

Hilton Foods
Huntingdon, Cambridgeshire
10.2023 - 01.2024
  • Enhanced team efficiency by maintaining clean and organised work areas.
  • Ensured product quality by adhering to company standards and procedures.
  • Coordinated with other departments for seamless end-to-end production processes.
  • Followed detailed assembly instructions, contributing to a decrease in production errors.

Web content manager

TZMO
Torun, Poland
03.2022 - 05.2023
  • Edited web copy for clarity, grammar and spelling accuracy before publication.
  • Conducted regular audits to ensure website accuracy and relevance.
  • Collaborated closely with the marketing team for seamless integration of promotional campaigns on the web platform.
  • Maintained consistent tone and style across all digital platforms adhering to company guidelines.

Procurement officer

Rozetka
Kyiv, Ukraine
01.2020 - 03.2022
  • Negotiated contracts with suppliers, achieving favourable terms.
  • Ensured compliance with company policies by conducting regular audits.
  • Managed supplier relationships to enhance strategic alliances.
  • Conducted frequent price comparisons amongst vendors for optimal value.

Sales manager

1CallCentre
Kyiv, Ukraine
12.2018 - 01.2020
  • Raised company reputation with high-quality customer care.
  • Managed challenging situations to ensure customer satisfaction.
  • Maintained positive relationships through effective communication.
  • Pioneered the implementation of CRM systems for improved data management and customer relations.
  • Conducted detailed market analysis to identify new opportunities.

Sales executive

1CallCentre
Kyiv, Ukraine
05.2018 - 12.2018
  • Handled high-volume calls in a professional manner.
  • Established robust relationships with customers to foster loyalty.
  • Maintained customer database, ensuring accuracy and confidentiality.
  • Navigated challenging negotiations, achieving successful deal closure without compromising on profitability.

Education

Bachelor of Science - Computer Science

National Transport University
Kyiv
09/2018 - 06/2022

Skills

  • Knowledge of crm systems
  • Schedule management
  • Order processing
  • Excel proficiency
  • Order tracking
  • Adapting to software changes

Languages

Ukrainian
Native
Russian
Native
English
Fluent
Polish
Advanced

Volunteering

February 2022 - March 2022


Volunteered on the Polish-Ukraine border at the beginning of the war to help refugees who didn't speak Polish to communicate with the relevant authorities.

Timeline

Customer service administrator

AJM Healthcare
01.2024 - Current

Production operator

Hilton Foods
10.2023 - 01.2024

Web content manager

TZMO
03.2022 - 05.2023

Procurement officer

Rozetka
01.2020 - 03.2022

Sales manager

1CallCentre
12.2018 - 01.2020

Sales executive

1CallCentre
05.2018 - 12.2018

Bachelor of Science - Computer Science

National Transport University
09/2018 - 06/2022

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Yuliia Kurilina