LISA WILSON
Burton Upon Stather
Summary
Customer service-focused professional with proven efficiency in administrative tasks and time management. Demonstrates strong internal communication skills and a commitment to teamwork. Capable of multitasking effectively to manage diverse administrative responsibilities.
Overview
18
18
years of professional experience
13
13
years of post-secondary education
Work history
Forwarding Assistant
ADM Agriculture
Hemswell, Gainsborough
01.2019 - 04.2025
- Participated in staff training programmes, enhancing personal skills and knowledge.
- Managed urgent requests promptly, minimising disruptions to regular schedules.
- Handled disputes or complaints from customers swiftly, maintaining good relationships.
- Liaised with suppliers on delivery timelines, ensuring timely receipt of products.
- Generated logistics reports for analysis and decision-making.
- Reviewed logistics procedures to identify opportunities for improvement.
- Investigated and resolved issues with transport services.
- Made time-sensitive decisions to keep transport services running on-time and meet objectives.
- Improved customer satisfaction through prompt response to email and phone queries.
- Supported accurate record-keeping with proficient data entry skills.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Processed invoices and purchase orders with high attention to detail.
Admin Assistant
PD Ports
Gunness, Scunthorpe
06.2016 - 01.2019
- Facilitated training sessions for new hires ensuring quick familiarisation with office protocols.
- Resolved customer queries promptly for improved client satisfaction.
- Prepared reports meticulously for accurate record-keeping purposes.
- Completed data entry tasks accurately, ensuring error-free records were maintained.
- Ensured compliance with health and safety regulations at all times.
- Fostered a positive work environment with clear communication skills.
- Managed database to maintain updated records and accuracy.
- Greeted and directed incoming visitors and clients to reduce wait times and increase satisfaction.
Supply Teacher/Teacher
North Lincolnshire County Council
Scunthorpe
04.2007 - 06.2016
- Contributed to staff meetings offering ideas for school improvements and initiatives.
- Prepared resources for lessons including worksheets, presentations and interactive games.
- Created engaging classroom atmosphere with interactive learning activities.
- Built strong parent-teacher relationships to better understand student needs.
- Adhered to safeguarding policies, ensuring student welfare at all times.
- Conducted regular assessments of pupil progress towards educational goals.
- Managed classroom behaviour with consistent disciplinary guidelines, maintaining a positive learning environment.
- Tailored teaching techniques to individual learner needs, ensuring inclusivity and differentiation.
- Planned and organised classrooms that consistently facilitated positive learning experience.
- Collected, analysed and tracked data on student progress.
- Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.
- Prepared and presented informative reports to parents.
- Marked and provided constructive feedback on homework tasks and class projects.
Education
O Level - Mathematics, English Literature, English Language, Biology, Chemistry, Economic History, French, German, Latin
Foxhills Comprehensive School
Scunthorpe, North Lincolnshire 09.1979 - 07.1984
O Levels - Business Studies, General Studies, RSA Grade I Typewriting
John Leggott College
Scunthorpe, North Lincolnshire 09.1984 - 07.1986
A Level - Social Biology, Business Studies
John Leggott College
Scunthorpe, North Lincolnshire 09.1984 - 07.1986
BA - Social Science
Humberside College of Higher Education
Hull, Kingston upon Hull 09.1986 - 07.1989
Post Graduate Certificate - Education
North Riding College
Scarborough, North Yorkshire 09.1991 - 07.1992
RSA I - Computer Literacy & Technology
North Lindsey College
Scunthorpe, North Lincolnshire 09.2000 - 11.2000
RSA II - Integrated Business & Technology
North Lindsey College
Scunthorpe, North Lincolnshire 01.2002 - 07.2002
Skills
- Self-motivated attitude
- Organizational proficiency
- Microsoft Office Suite expertise
- Problem-solving
- Multitasking and prioritization
- Team collaboration
- Customer service orientation
- Verbal and written communication
Hobbies and Interests
- Keeping active and attending fitness classes
- Singing in local choir
- Attending art classes
- Supporting local Cancer charity through fundraising and events
Early Career Positions- 1992-2007
- Life Skills Coach
- Mortgage Customer Service Administrator
- Call Centre Operative
- Receptionist / Administrator
- Primary Teacher / Supply Teacher
- Office Temp at various locations
References
References available upon request.
Timeline
Forwarding Assistant
ADM Agriculture
01.2019 - 04.2025
Admin Assistant
PD Ports
06.2016 - 01.2019
Supply Teacher/Teacher
North Lincolnshire County Council
04.2007 - 06.2016
RSA II - Integrated Business & Technology
North Lindsey College
01.2002 - 07.2002
RSA I - Computer Literacy & Technology
North Lindsey College
09.2000 - 11.2000
Post Graduate Certificate - Education
North Riding College
09.1991 - 07.1992
BA - Social Science
Humberside College of Higher Education
09.1986 - 07.1989
O Levels - Business Studies, General Studies, RSA Grade I Typewriting
John Leggott College
09.1984 - 07.1986
A Level - Social Biology, Business Studies
John Leggott College
09.1984 - 07.1986
O Level - Mathematics, English Literature, English Language, Biology, Chemistry, Economic History, French, German, Latin
Foxhills Comprehensive School
09.1979 - 07.1984
Similar Profiles
Nayomi Jones-RapierNayomi Jones-Rapier
Biological Laboratory Intern at United States Department Of Agriculture-Agriculture Research Service-National Center Of Agriculture Utilization ResearchBiological Laboratory Intern at United States Department Of Agriculture-Agriculture Research Service-National Center Of Agriculture Utilization Research
Derek RidgewayDerek Ridgeway
Shift Supervisor at ADMShift Supervisor at ADM
Tari-Lynn McbrideTari-Lynn Mcbride
General Laborer at ADMGeneral Laborer at ADM
Natalija MamontovaNatalija Mamontova
Buffet worker at Hilton hotelBuffet worker at Hilton hotel
Katie Ludlow RN BSN OCNKatie Ludlow RN BSN OCN
Assistant Nurse Manager at University Hospitals Seidman Cancer Center – Geauga Medical CenterAssistant Nurse Manager at University Hospitals Seidman Cancer Center – Geauga Medical Center