Summary
Overview
Work history
Education
Skills
Timeline
Generic

Yusuf Ikirmawi

Woking,Surrey

Summary

Dependable with excellent interpersonal and communication skills. Strong multitasking skills with excellent workplace focus. Able to adapt to new developments, solve problems as they arise and work well under pressure either solo or as part of a wider team.

Overview

15
15
years of professional experience

Work history

Administration Assistant

Surrey County Council
Woking, Surrey
08.2023 - Current
  • Worked as part of a small team to develop and implement best workflow practices.
  • Performed general clerical duties as required, contributed to overall operational efficiency.
  • Improved team efficiency by organising and maintaining digital filing systems.
  • Taken responsibility for weekly checking of databases to ensure all information is up-to date and communicating with team members to request updates as necessary
  • Examined, scanned and filed documents using specialised software and filing system
  • Handled sensitive information with complete confidentiality and discretion.
  • Taken advantage of opportunities to shadow other teams to learn more about general workings of the organisation as well as form strong working relationship with other teams

Customer Service Advisor (remote)

VictoriaPlum.com
Hull, East Yorkshire
10.2022 - 08.2023
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Took card payments and arranged payment plans for products over the phone.
  • Experience with negotiation skills, de-escalation and expectation setting over the phone
  • Provided detailed advice on product and service benefits.
  • Offered prompt solutions to maintain customer satisfaction within business limitations.
  • Recorded and processed customer data accurately.
  • Communicated with suppliers regarding customer orders to verify availability and timeline of delivery.
  • Worked with call handling technology to respond to increased customers within target timeframes.
  • Daily use of CRM system to resolve customer issues and communicate internally with other departments
  • Achieved established service targets and KPIs

Live Chat Advisor (remote)

VictoriaPlum.com
Hull, East Yorkshire
08.2021 - 10.2022
  • Actioned customer feedback to enhance contact centre service provisions.
  • Used in-depth product understanding to answer customer questions knowledgeably.
  • Logged customer communications for complete service records.
  • Helped new staff acclimatise to customer service team and mentored on strategies for success.
  • Followed up customer queries to check offered solutions met expectations.
  • Documented customer contacts in CRM and Sage for use in further interactions or actions.
  • Daily use of CRM system to resolve customer issues and communicate internally with other departments

Gym Assistant

Crusader Gyms
Guernsey, Channel Islands
07.2010 - 12.2018


  • Performed data administration for purposes of updating memberships, utilising automated system for members signing into the gym.
  • Answered queries over telephone about opening hours, membership structures and available supplements.
  • Sold memberships, managed single-use usages of the gym and was responsible for cashing up at the end of the day.
  • Maintained clean, tidy studios for continued customer satisfaction and best-possible hygiene practices.
  • Provided new-member inductions, providing a welcoming facilities tour, advice on fitness timetables and overall customer support.

Support Worker

Health and Social Service Department of Guernsey
Guernsey, Channel Islands
01.2012 - 08.2018
  • Worked with people with severe learning and physical disabilities, providing them with activities and experiences within the community
  • Tracked client behaviours, daily activities, new skills and notable incidents for documentation purposes.
  • Assisted with personal care activities, such as personal hygiene and food preparation activities, consistently promoting independence.
  • Conducted daily one-to-one and group support sessions, employing patience and using alternate means of communication to achieve care plan objectives.
  • Worked as part of a large team to meet the needs of Service Users.
  • Working with adults with severe learning and physical disabilities has taught me how to communicate in a variety of fashions and to change my communication style, dependent on the needs of the Service User as well as adapting to the situation at hand.

Education

University of Hull
2017-2021

Bachelor of Arts - Education with Psychology and Counselling 2.1

Sheffield Hallam University
Sheffield
05.2016

NVQ Level 4 - BTEC in Health and Social Care

The Guernsey College of Further Education
Guernsey
06.2013

GCSE -

The Grammar School - Guernsey
Guernsey
06.2010

Skills

  • Customer service
  • Courteous and professional demeanour
  • Proficient in Microsoft Suite (Word, Excel, PowerPoint, Outlook) Microsoft Teams, ContrOCC Web, Unit4 Creatio, LiveChat and Sage CRM
  • Extensive research skills
  • Able to effectively work as part of a team
  • Dispute resolution
  • Self-Motivated attitude
  • Can swiftly adapt to new situations

Timeline

Administration Assistant

Surrey County Council
08.2023 - Current

Customer Service Advisor (remote)

VictoriaPlum.com
10.2022 - 08.2023

Live Chat Advisor (remote)

VictoriaPlum.com
08.2021 - 10.2022

Support Worker

Health and Social Service Department of Guernsey
01.2012 - 08.2018

Gym Assistant

Crusader Gyms
07.2010 - 12.2018

University of Hull

Bachelor of Arts - Education with Psychology and Counselling 2.1

Sheffield Hallam University

NVQ Level 4 - BTEC in Health and Social Care

The Guernsey College of Further Education

GCSE -

The Grammar School - Guernsey

Similar Profiles

Create profile
Yusuf Ikirmawi