Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
References
Timeline
Generic

Cynthia Michelle Francis

Ilford ,Essex

Summary

Skilled professional with expertise in administrative operations, specialising in travel administration and meeting coordination. Proficient in Microsoft Office Suite and booking systems, ensuring efficient data entry and database management. Recognised for strong organisational skills, multitasking abilities, and sound decision-making while maintaining confidentiality. Experienced in training and development, focused on error resolution and process improvement to enhance operational efficiency.

Overview

17
17
years of professional experience
10
10
years of post-secondary education
1
1
Certification

Work history

Administration Assistant

Buro Happold
London
09.2019 - Current
  • Arranged and scheduled meetings, enhancing operational efficiency.
  • Resolved administrative problems by analysing information and identifying solutions.
  • Ran reception areas by greeting visitors and responding to telephone and in-person requests for information.
  • Drafted professional meeting agendas, took minutes and followed up on action items.
  • Conducted data entry to maintain accurate records for team coordination.
  • Supported site visits at Battersea Power Station, ensuring PPE compliance and visitor guidance.
  • Handled sensitive information, maintained confidentiality at all times.
  • Managed printing and binding of documents for client delivery, both electronic and physical.
  • Facilitated BPSS checks for applicants, aiding in obtaining CTC for Parliamentary project work.
  • Assisted Facilities with room setups and developed a Plotter guide for effective use.
  • Covered reception duties when required, providing welcoming service to clients and visitors.
  • Enhanced communication with team by scheduling and coordinating meetings.
  • Fostered a collaborative environment by assisting colleagues with administrative tasks.
  • Assisted in HR duties, improved staff onboarding experience.
  • Organised travel arrangements to ease the schedule of senior staff members.

Office administrator

Mace Group
Battersea, Wandsworth
10.2017 - 08.2019
  • Coordinated meetings, managed room and event bookings, and took comprehensive minutes.
  • Provided administrative support during high-pressure periods, aiding overall productivity.
  • Fostered a positive work environment with clear communication skills.
  • Oversaw internal email correspondence and maintained diary for Engineers.
  • Executed printing and binding tasks while handling various ad hoc responsibilities.
  • Assisted Health & Safety Team in establishing mandatory training programmes and developing trackers in Microsoft Excel.
  • Ensured timely completion of toolbox talks for all Project Bulletins, achieving 97% compliance in BSI audit.
  • Conducted filing and sorting to keep all documentation current and accessible.

Receptionist, Warehouse Packer

Berry Recruitment
London
04.2017 - 10.2017
  • Managed packing and labelling of nail products for BDM Logistics.
  • Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
  • Operated front desk at Neopost Parcel Services, handling main switchboard calls.
  • Transferred internal and external calls efficiently to relevant departments.
  • Served as front desk receptionist for Children's Services, managing telephone inquiries.

Conveyancing Assistant/ Paralegal

Gepp & Sons
Chelmsford, Essex
03.2016 - 04.2017
  • Executed filing, photocopying, and copy typing duties to maintain office organisation.
  • Managed client communications through email correspondence and telephone calls.
  • Facilitated updates for staff members by efficiently taking messages.
  • Assisted with various property transactions including Sale, Purchase, Re-Mortgage, and Transfer of Equity.
  • Drafted and reviewed legal documents for accuracy and completeness.
  • Organised client files, ensuring easy access to vital information.

Retail operative

Primark
London
09.2012 - 03.2016
  • Coordinated returns and secured product replenishment, sorted and arranged shelves effectively.

Event steward

Limelight sports
London
07.2014 - 07.2014
  • Monitored visitor behaviour, maintaining a pleasant atmosphere at all times.
  • Patrolled premises regularly to maintain high security standards.
  • Managed ticket sales and distribution for efficient entry procedures.
  • Assisted in set up and tear down to ensure smooth event execution.
  • Ensured safety at events by managing crowd control effectively.

Work experience, Electoral Canvasser, Poll Clerk

London Borough of Newham
, Newham
08.2011 - 05.2012
  • Gained one month of experience in IT section during April 2012.
    Worked as Electoral Canvasser from August to October 2011, collecting voter data.
    Served as Poll Clerk in May 2012, ensuring compliance with electoral procedures.

Mail sorter

Royal Mail Delivery Office
East London
12.2011 - 12.2011
  • Temporary role · 3-week tenure at Royal Mail sorting office, organising correspondence.

Area sales representative

Avon
Seven Kings, Redbridge
07.2011 - 11.2011
  • Managed customer orders on preferred products in role of Sales Representative.

Charity shop volunteer

Salvation Army Charity Shop
Ilford, Redbridge
07.2009 - 02.2011
  • Consumer questions, checkout processes, money counting, maintaining shelf order

Work experience: Sales Assistant

Shoe Zone
Ilford, Redbridge
06.2008 - 06.2008
  • Two-week work experience during secondary education.

Education

Level 2 - Hair and Media Makeup

London College of Beauty Therapy
London
09.2015 - 03.2016

Bachelor of Science - Creative Digital Media

University of Greenwich
Greenwich
09.2012 - 06.2015

BTEC - ICT First Diploma Level 2 and ICT National Certificate Level 3

Redbridge College
Ilford, Redbridge
09.2009 - 06.2012

GCSEs - Maths, English, ICT, Science, Textiles, Drama

Ilford Ursuline High School
Ilford, Redbridge
09.2005 - 06.2009

Skills

  • Purchasing procedure knowledge
  • Experience with booking systems
  • Microsoft office suite proficiency
  • Self-Motivated attitude
  • Event planning process
  • Organisational proficiency
  • Email correspondence expertise
  • Word processing speed
  • Minutes taking efficiency
  • Multitasking mastery
  • Discretion and confidentiality
  • Reliable decision making
  • Data entry expertise
  • Telephone system operation
  • Data Entry
  • Training and Development
  • Microsoft Office
  • Travel administration
  • Meeting coordination
  • Administrative operations
  • Resolving errors
  • Meeting logs management
  • Database organisation
  • Windows and Mac operating systems

Languages

English
Fluent
Tamil
Native

Certification

Level 3 Award in Emergency First Aid at Work (RQF)

Affiliations

Music

Social Media

Horse riding

Travelling

Mentoring


References

References available upon request.

Timeline

Administration Assistant

Buro Happold
09.2019 - Current

Office administrator

Mace Group
10.2017 - 08.2019

Receptionist, Warehouse Packer

Berry Recruitment
04.2017 - 10.2017

Conveyancing Assistant/ Paralegal

Gepp & Sons
03.2016 - 04.2017

Level 2 - Hair and Media Makeup

London College of Beauty Therapy
09.2015 - 03.2016

Event steward

Limelight sports
07.2014 - 07.2014

Retail operative

Primark
09.2012 - 03.2016

Bachelor of Science - Creative Digital Media

University of Greenwich
09.2012 - 06.2015

Mail sorter

Royal Mail Delivery Office
12.2011 - 12.2011

Work experience, Electoral Canvasser, Poll Clerk

London Borough of Newham
08.2011 - 05.2012

Area sales representative

Avon
07.2011 - 11.2011

BTEC - ICT First Diploma Level 2 and ICT National Certificate Level 3

Redbridge College
09.2009 - 06.2012

Charity shop volunteer

Salvation Army Charity Shop
07.2009 - 02.2011

Work experience: Sales Assistant

Shoe Zone
06.2008 - 06.2008

GCSEs - Maths, English, ICT, Science, Textiles, Drama

Ilford Ursuline High School
09.2005 - 06.2009

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Cynthia Michelle Francis