Lisa Ricketts

• Keep detailed records of patient progress, assist medical staff in treatment planning. Daily use of Microsoft Office, Rio, Teams, Zoom, emails, digital diary, telephone call appointments.
• Handle challenging behaviour from dementia-affected individuals effectively.
• Sign Post patients or their families to support that they need. Escalate when needed to various teams, also raise Safe Guarding where necessary.
• In the community, I am a lone worker and carry out Observations, such as Oxygen Sats, Blood Pressure, Weight checks, Temperature checks and safe home checks.
• Regularly have to call 999 ambulance service for very ill patients that I visit in their own homes. This involves ensuring the patient is confident of my care whilst waiting for the paramedics.
• Assisted in physical therapy sessions with patients to promote mobility improvement.

• Prepared accounts payable and accounts receivable transactions for processing on a weekly basis, ensuring meticulous attention to detail to reduce errors.
• Prepared information, forms and data to assist in seamless and efficient financial audit procedures.
• Generated invoices based on established accounts receivable schedules and terms.
• Regular meetings with Debtors to work out a meaningful way of accounts needing to be paid to the borough
• Meeting Debtors and discussing ways of avoiding incurring debts in the future, using calm and controlled ways of communicating so as to get the results needed.
• Often working alone, but in contact with team members so ensuring my team would know of my location and safety.

I took the time out of work to care for a family member who has a disability. When he was capable of attending full time education, I returned to work.