Judith Lonsdale
King's Lynn,Norfolk
Summary
Friendly Receptionist skilled in creating welcoming environments and handling administrative tasks. Excel at managing front desk operations, coordinating schedules, and ensuring smooth communication between departments. Known for enhancing customer satisfaction and streamlining office procedures to improve efficiency.
Overview
10
10
years of professional experience
Work history
Care assistant
Home Instead Senior Care
Kings Lynn, Norfolk
03.2025 - 08.2025
- Supported daily living activities by assisting clients with personal care needs.
- Monitored and documented clients' health changes to ensure timely interventions.
- Provided companionship and emotional support to enhance the quality of life for clients.
- Assisted with meal preparation and ensured dietary needs were met for clients.
- Aid in mobility exercises, which resulted in improved physical strength among elderly residents.
- Administered medication to patients, ensuring proper health management.
- Documented daily observations accurately, helping to track every resident's progress over time.
- Encouraged independence among patients whilst assisting them with tasks.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Maintained a calm demeanor during crisis situations thus providing reassurance to both the residents and their families.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained confidentiality and compliance standards for optimised patient care.
- Helped individuals manage daily activities of living due to age, illness or injury, or chronic condition.
- Ran personal errands for clients
Home Carer for family member
no employer
03.2020 - 12.2024
- Provided compassionate personal care and assistance with daily living activities.
- Coordinated medication schedules and ensured compliance with healthcare routines.
- Assisted with transport to medical appointments
- Prepared nutritious meals catering to specific dietary needs and preferences.
- Implemented engaging activities to promote mental stimulation and emotional well-being.
- Developed positive relationships with family members to support overall care objectives.
- Handled emergencies calmly, contacting relevant medical teams efficiently when necessary.
- Cooked meals to meet diverse dietary requirements.
- Completed laundry, ironing and dry cleaning.
- Coordinated appointments with healthcare professionals in support of ongoing treatment objectives.
Receptionist
Pentex Ltd
London
05.2019 - 08.2020
- Providing refreshments for visitors/patients or clients
- Answering face-to-face enquiries and providing information when required
- Keeping the reception/waiting area tidy and, where appropriate, providing reading material for waiting visitors/patients
- Issuing security passes and maintaining visitor/patient records
- Receiving and sorting post/deliveries
- Sending emails and making telephone calls
- Booking rooms for events or meetings, and organising meeting times
- Organising travel arrangements
- Greeting visitors/patients and directing them to the appropriate room, person or team
Receptionist
Bow Lane Dental Group
London
08.2018 - 02.2019
- Providing refreshments for visitors/patients or clients
- Answering face-to-face enquiries and providing information when required
- Keeping the reception/waiting area tidy and, where appropriate, providing reading material for waiting visitors/patients
- Issuing security passes and maintaining visitor/patient records
- Receiving and sorting post/deliveries
- Sending emails and making telephone calls
- Organising travel arrangements
- Greeting visitors/patients and directing them to the appropriate room, person or team
Receptionist
JL Physio Clinics
London
04.2015 - 06.2018
- Providing refreshments for visitors/patients or clients
- Answering face-to-face enquiries and providing information when required
- Keeping the reception/waiting area tidy and, where appropriate, providing reading material for waiting visitors/patients
- Issuing security passes and maintaining visitor/patient records
- Receiving and sorting post/deliveries
- Sending emails and making telephone calls
- Booking rooms for events or meetings, and organising meeting times
- Organising travel arrangements
- Greeting visitors/patients and directing them to the appropriate room, person or team
- Undertaking basic bookkeeping tasks and taking payments when required
Education
GCSEs -
PARK SCHOOL
Ilford, Redbridge /1984 - /1990
NVQ Level 2 - Equine
College of West Anglia
Wisbech /1991 - /1992
Skills
- Approachable
- Attention To Detail
- Calm
- Computer Literate
- Conscientious
- Customer Service
- Dependable
- Energetic
- Enthusiastic
- Excellent Telephone Manner
- Appointment scheduling
- Multitasking efficiency
- Record keeping
- Reception area maintenance
- Mail sorting and distribution
- Diary organisation
- Client confidentiality understanding
- Customer relationship building
- Ordering office supplies
- Patient registration
- Data protection
- Email communication
- Office equipment handling
- Invoice processing
- Data Entry
- Microsoft Office
- Filing paperwork
- Professional and smart presentation
- Friendly customer service
- Trustworthy
- Polite client care
- Rapport building
Personal Information
Hobbies: Charity, Cooking, Cycling, Dancing, Dog walking, Gym, Hiking, Meditating, Music, Pets
Custom
References available on request
Affiliations
- Cycling
- Yoga
- Dogs
- Reading
- walking
- Cooking
- Dancing
Timeline
Care assistant
Home Instead Senior Care
03.2025 - 08.2025
Home Carer for family member
no employer
03.2020 - 12.2024
Receptionist
Pentex Ltd
05.2019 - 08.2020
Receptionist
Bow Lane Dental Group
08.2018 - 02.2019
Receptionist
JL Physio Clinics
04.2015 - 06.2018
GCSEs -
PARK SCHOOL
/1984 - /1990
NVQ Level 2 - Equine
College of West Anglia
/1991 - /1992
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