Lisa Ndlovu
Cardiff,UK
Summary
Compassionate caregiver specialising in person-centred care and adult safeguarding. Skilled in fostering trust and providing emotional support, with robust communication and active listening abilities. Ensures health and safety compliance through diligent infection prevention and hygiene practices. Committed to teamwork and maintaining high standards of equality, diversity, and confidentiality, with aspirations to enhance care quality and safety through effective problem-solving.
Overview
1
1
Certification
7
7
years of professional experience
Work history
Cleaning Operative
Sodexo
Cardiff
2026.02 - 2026.04
- Executed cleaning duties to high standards across public and staff areas, ensuring washroom hygiene and restocking essential supplies. Collaborated with site staff while adhering to security and health & safety protocols, promptly reporting maintenance or safety issues to keep communal spaces clean and operational.
- Performed routine cleaning tasks including dusting, vacuuming, sanitising, and hygiene inspections.
- Supported and guided team members to uphold maintenance standards, fostering a culture of cleanliness and accountability.
- Supported front of house operations by handling till transactions accurately and efficiently reducing customer wait times.
Retail Assistant
Primark
Cardiff
2021.01 - 2023.12
- Processed cash transactions swiftly, ensuring precise end of shift accounting. Delivered friendly, attentive service, adapting communication to diverse customer needs. Collaborated with team members during peak hours to manage queues and uphold store standards. Performed effectively under pressure, consistently meeting daily sales targets. Prioritised tasks efficiently, from restocking to processing transactions, in a fast-paced retail setting.
- Managed till operations during busy periods, ensuring accurate transactions and customer satisfaction.
- Resolved complaints with professionalism and empathy, fostering positive customer relationships and retention.
- Organised and cleaned product displays to improve visual merchandising and attract customers.
Team Member
Nandos
Cardiff
2020.09 - 2023.12
- Provided consistent, high-level customer service in a fast-paced restaurant, enhancing guest satisfaction.
- Co-ordinated with kitchen and floor staff to ensure smooth, efficient service under pressure. Welcomed guests warmly, creating a positive and memorable dining experience. Managed beverage stock, ensuring availability of popular selections. Served meals and drinks with professionalism, upholding presentation and quality standards. Recommended specials and seasonal offerings to boost sales revenue.
- Trained new team members through shadowing, ensuring they quickly adapted to service standards.
- Upheld hygiene and safety standards during high-volume shifts, contributing to a safe dining environment.
Cleaning Operative
Bespoke
Cardiff
2019.06 - 2020.08
- Executed thorough cleaning of public and staff areas, ensuring high hygiene standards, organised communal spaces for efficient use, and replenished supplies. Reported safety and maintenance issues promptly while adhering to security protocols.
- Ensured cleanliness through daily dusting, vacuuming, and hygiene checks, contributing to a safe and welcoming environment.
- Facilitated training on maintenance best practices for team members, fostering a culture of quality and responsibility.
Education
BSc (Hons) - Psychology with Counselling (Part-Time)
The Open University
CardiffCertificate of Higher Education - Public Service Level 1 & 2
Cardiff and vale College
CardiffSkills
- Hygiene Standards
- Health & Safety Compliance
- Infection Prevention & Hygiene
- Safety Awareness
- Manual Handling Awareness
- First Aid
- Quality assurance
- Task prioritisation
- Teamwork & Collaboration
- Active communication
- Customer Engagement
- Service Excellence
- Problem Solving
- Trust building
- Diversity inclusion
Certification
- Getting Into Care – 3-day course covering core care skills, communication, and safeguarding principles
- First Aid Training
- Manual Handling Training
- Safeguarding Adults Training
Accomplishments
- Completed accredited training in safeguarding, manual handling, first aid, and core care skills.
- Successfully balanced employment while studying for a Psychology degree.
- Consistently recognised for delivering compassionate customer service in busy environments.
- Experienced in maintaining safe, clean, and organised workplaces while following health and safety procedures.
- Supported the induction and mentoring of new team members.
Timeline
Cleaning Operative
Sodexo
2026.02 - 2026.04
Retail Assistant
Primark
2021.01 - 2023.12
Team Member
Nandos
2020.09 - 2023.12
Cleaning Operative
Bespoke
2019.06 - 2020.08
BSc (Hons) - Psychology with Counselling (Part-Time)
The Open University
Certificate of Higher Education - Public Service Level 1 & 2
Cardiff and vale College