Summary
Overview
Work history
Skills
Certification
Custom
Timeline
Generic

Amanda Bowyer

Birmingham,West midlands

Summary

Experienced Hospitality Team Leader, Customer Service Specialist, Operational Support & Staff Development

Motivated and hands-on team leader with proven experience in managing fast-paced front-of-house operations, delivering exceptional customer service, and leading high-performing teams. Skilled in rota planning, staff training, stock control, and maintaining health and safety standards. Known for resolving issues calmly under pressure and creating a positive, efficient work environment.

Overview

25
25
years of professional experience
1
1
Certification

Work history

Cleaning operative

Chartwells
Birmingham, West midlands
04.2025 - Current
  • Maintained high standards of cleanliness across designated areas
  • Performed routine and deep cleaning in line with hygiene and safety protocols
  • Supported the smooth running of facilities through effective cleaning and sanitisation
  • Ensured a safe and welcoming environment for staff, guests, or residents
  • Carried out cleaning duties using appropriate equipment and chemicals
  • Followed COSHH and health and safety guidelines
  • Managed time efficiently to complete cleaning schedules within deadlines

General Assistant

Holroyd Howe
Bromsgrove
01.2023 - 01.2024
  • Delivered high-quality table service to students, staff, and guests in a formal school dining environment.
  • Ensured meals were served efficiently and in accordance with dietary requirements and school protocols.
  • Maintained a clean, organised, and professional dining area in line with hygiene and safeguarding standards.
  • Supported kitchen and catering staff during busy periods, assisting with food preparation and service setup.
  • Built positive relationships with students and staff, promoting a welcoming and respectful dining experience.
  • Adhered to health and safety guidelines, including allergen awareness and safe food handling practices.

Customer Service Assistant - Café

Sainsbury's
Birmingham , West midlands
01.2022 - 01.2024
  • Provided friendly and efficient service to customers in a busy in-store café environment.
  • Took orders, prepared hot and cold food and drinks, and ensured timely service during peak hours.
  • Maintained high standards of cleanliness and hygiene across all front-of-house and kitchen areas.
  • Operated the till, handled cash and card payments, and followed company procedures for transactions.
  • Worked collaboratively with kitchen and front-of-house teams to deliver a smooth and welcoming customer experience.
  • Followed food safety, allergen, and health and safety regulations to ensure customer wellbeing.

Team Leader

Toby Carvery Restaurant
01.2002 - 01.2014
  • After 8 years of waitressing, I was then recognised again by my line managers for the quality of my service and also for my leadership skills.
  • I was given the opportunity to show what I can do in terms of leading the other waitresses and was offered a Team Leader role where I was in charge of other members of staff.
  • I was responsible for opening and closing the restaurant.
  • Distributing workload and delegating tasks to others.
  • Making decisions under pressure and dealing with complaints when needed.
  • During this time I got my personal license which means I am licensed to run my own establishment.
  • I was then responsible for duty manager tasks which was to support my manager and I had the sole responsibility of closing the business.

Team leader

Toby Carvery Restaurant
Birmingham , West midlands
01.2002 - 01.2014
  • Led a front-of-house team in a high-paced hospitality environment, ensuring smooth day-to-day operations and exceptional customer service standards.
  • Trained, supervised, and motivated team members to maintain quality, efficiency, and a positive work culture.
  • Managed shift planning, delegated tasks, and handled staff rotas to ensure optimum coverage during busy service periods.
  • Acted as the first point of contact for customer queries and complaints, resolving issues professionally to maintain satisfaction and loyalty.
  • Oversaw hygiene, health & safety compliance, and stock control processes.
  • Supported management with onboarding new staff and implementing service improvements.

Waitress

Toby Carvery Restaurant
01.2006 - 01.2013
  • As I was recognised for my high standards in the kitchen I was then promoted to a waitress where I was then able to show off further skills that I hadn't yet been able to show being located in the kitchen.
  • I delivered a very high standard of customer service to customers and have won on numerous occasions awards for outstanding performance. This was a decision from Head Office based on the good feedback received from customers.
  • This role involved a lot of multitasking and working within a very fast paced environment which I enjoy.
  • Taking orders from customers and delivering a high standard and fast service.
  • Working within a team to ensure a smooth running of the restaurant.
  • Liaising with the managers and kitchen staff when needed.

Kitchen Porter

Toby Carvery Restaurant
01.2005 - 01.2006
  • Key responsibilities of this role were ensuring a high standard of cleanliness of the kitchen.
  • Ensuring dishes/cutlery were up to standard and ready to be distributed when needed to ensure the rest of the restaurant ran smoothly.
  • Being able to work with the kitchen team to ensure all tasks were covered on a daily basis.

Cleaner

ISS Facility Services
bbc
04.2000 - 08.2025
  • General cleaning duties.
  • Ensuring a high standard of cleanliness for the offices.
  • Worked within a team.

Skills

    Customer Service Excellence
    Strong interpersonal skills with a track record of resolving complaints professionally and enhancing customer satisfaction

    Staff Training and Development
    Experienced in onboarding and coaching team members to uphold service and performance standards

    Shift and Rota Management
    Skilled in scheduling and task delegation to ensure efficient service during peak and off-peak hours

    Health and Safety Compliance
    Knowledgeable in maintaining hygiene standards and adhering to health and safety regulations

    Stock Control and Operational Support
    Assisted in stock monitoring, inventory checks, and smooth day-to-day operations

    Problem Solving
    Quick-thinking under pressure with a proactive approach to challenges and service improvements

    Communication
    Clear and effective communicator with both customers and colleagues at all levels

Certification

Personal licence, 05/01/12, 05/01/22, Personal licence for bar work/supervisor.

Custom

I am a hard working conscientious person, with over 10 years of restaurant and customer service experience. I enjoy working with people; I am punctual, responsible, and have leadership skills which I have gained over the past few years. I am passionate about the trade that I work in and want to progress as far as I can. I have picked up a lot of experience and skills along the way and therefore I would be an asset to any team I work in as I feel I have a lot to offer.

Timeline

Cleaning operative

Chartwells
04.2025 - Current

General Assistant

Holroyd Howe
01.2023 - 01.2024

Customer Service Assistant - Café

Sainsbury's
01.2022 - 01.2024

Waitress

Toby Carvery Restaurant
01.2006 - 01.2013

Kitchen Porter

Toby Carvery Restaurant
01.2005 - 01.2006

Team Leader

Toby Carvery Restaurant
01.2002 - 01.2014

Team leader

Toby Carvery Restaurant
01.2002 - 01.2014

Cleaner

ISS Facility Services
04.2000 - 08.2025

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Amanda Bowyer