Emma Wheatley
Aylesbury,United Kingdom
Summary
Detail-oriented professional specializing in deep cleaning techniques and quality assessments, with a strong focus on COVID-19 hygiene protocols. Demonstrated proficiency in inventory and stock management, alongside exceptional customer service and communication abilities. Skilled in payment processing and leveraging Microsoft Office and Adobe Flash to optimize retail sales strategies. Committed to advancing within the retail sector while ensuring high standards of cleanliness and customer satisfaction.
Enthusiastic Cleaning Operative with talent for creating spotless environments and boosting team productivity. Known for thoroughness and quick turnaround times, resulting in visibly cleaner spaces and increased client satisfaction. Proven ability to adapt to various cleaning challenges, contributing to safer and more pleasant atmosphere.
Overview
21
21
years of professional experience
3
3
years of post-secondary education
Work history
Cleaning Operative
tower cleaning
Haddenham, United Kingdom
09.2020 - 01.2026
- Cleaned items efficiently and effectively using tools such as hoovers, dusters, disinfectants and stain removers.
- Kept track of cleaning supplies, promptly ordering low stock supplies.
- Maintained workplace to company standards by checking areas before finishing jobs.
- Disinfected and deep-cleaned seats, tables and bathrooms, ensuring safe and hygienic condition for customers.
- Cleaned floors using tools such as hoovers, dusters, disinfectants or stain removers.
- Performed heavy cleaning tasks on larger projects as instructed by supervisor.
Hair and Makeup Artist
Freelance Hair and Makeup Artist
Haddenham
05.2021 - 01.2025
- Professional makeup application
- Wedding and event makeup
- Conducted consultations with customers to determine hair or makeup styles.
- Used people skills to make clients feel comfortable during services, enhancing overall satisfaction with services offered.
- Maintained a clean and hygienic work environment, adhering to strict health and safety guidelines to ensure client wellbeing.
- Designed bespoke hair and makeup looks for bridal parties, enhancing their natural beauty for special occasions.
- Delivered exceptional customer service, addressing queries and feedback promptly to maintain high satisfaction levels.
- Styled hair and applied makeup for professional photoshoots, contributing to the creation of compelling visual content.
- Beauty
- Managed bookings and scheduling efficiently to maximise daily appointments.
- Partnered with bridal boutiques offering exclusive hair and make-up packages for brides-to-be.
- Maintained strict hygiene standards, ensuring clean tools and work environment at all times.
- Provided personalised consultations for customers, recommending suitable hairstyles and makeup looks.
- Worked under pressure in fast-paced environments whilst maintaining quality of output.
- Coordinated with costume designers on theatrical productions, creating appropriate character aesthetics through hair and makeup design.
Cleaning Operative
mccormick
Haddenham, United Kingdom
06.2006 - 09.2019
- Cleaned items efficiently and effectively using tools such as hoovers, dusters, disinfectants and stain removers.
- Maintained workplace to company standards by checking areas before finishing jobs.
- Identified and notified management of damaged items requiring repair, replacement or upgrades.
- Disinfected and deep-cleaned seats, tables and bathrooms, ensuring safe and hygienic condition for customers.
- Disinfected and deep cleaned offices, such as public areas, restrooms and meeting rooms.
- Cleaned floors using tools such as hoovers, dusters, disinfectants or stain removers.
- Responded swiftly to emergency spillages or breakages, preventing potential hazards or injuries.
- Provided a clean workspace with meticulous dusting and polishing of furniture.
- Performed routine inspections of premises highlighting any potential maintenance issues.
Retail Sales Assistant
haddenham bakery
Haddenham, United Kingdom
05.2005 - 06.2006
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Liaised with customers to determine needs and provide recommendations.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Went extra mile to locate merchandise for customers by researching and calling associated retail branches.
- Prepared food for customer
- Processed transactions at the till, ensuring accurate handling of cash and card payments.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Operated cash registers with accuracy and processed cash and card transactions.
Education
Diploma of Higher Education - Counselling
Stonbridge collage
Birmingham, BIRGCSE - English
None
Princes RisboroughHigher National Diploma - Bridal makeup
udermy
London 04.2023 - 05.2026
Skills
- Deep cleaning techniques
- Quality assessments
- COVID-19 hygiene protocols
- Inventory management
- Customer service
- Payment processing
- Communication skills
- Microsoft Office suite
- Adobe Flash expertise
- Retail sales strategies
- Cleaning chemical knowledge
- Stock management
Education
other
Hobbies and interests
- ride a motorbike
- bake
Affiliations
- sailing on a tall ship baking
Languages
English
Native
Timeline
Higher National Diploma - Bridal makeup
udermy
04.2023 - 05.2026
Hair and Makeup Artist
Freelance Hair and Makeup Artist
05.2021 - 01.2025
Cleaning Operative
tower cleaning
09.2020 - 01.2026
Cleaning Operative
mccormick
06.2006 - 09.2019
Retail Sales Assistant
haddenham bakery
05.2005 - 06.2006
GCSE - English
None
Diploma of Higher Education - Counselling
Stonbridge collage