Lisa Cochrane
Waterlooville,Hampshire
Summary
Empathetic and driven professional with strong communication and problem-solving skills, coupled with ability to work collaboratively and manage time effectively. Possesses background in customer service and administration, showcasing adaptability and knack for building positive relationships. Aims to contribute to supportive and productive environment of Independent living/sheltered housing.
Overview
2
2
years of post-secondary education
11
11
years of professional experience
Work history
Support Assistant (Independent living)
Portsmouth City Council
Waterlooville, Hampshire
2017.08 - Current
- Handled sensitive information discreetly; upheld company confidentiality policies.
- Organised necessary paperwork for meetings; supported efficient decision-making processes.
- Managed incoming calls, ensuring prompt response and resolution.
- Scheduled appointments, fostering efficient time management within the team.
- Assisted colleagues with day-to-day tasks, promoting a collaborative work environment.
- Entered data accurately into company systems; maintained up-to-date records.
- Provided support during training sessions; facilitated smoother onboarding process for new employees.
- Arranged meetings for enhanced cross-departmental communication.
- Enhanced office efficiency by organising files and documentation.
- Handled client queries to ensure high levels of customer satisfaction.
- Dealt with correspondence, ensuring clear and effective communication throughout the organisation.
- Worked with discretion and maintained customer confidentiality for compliant support services.
- Learned new technologies quickly to maintain prompt, helpful administrative support.
- Reported equipment and resource faults for prompt resolution.
- Prepared and distributed customer updates to facilitate case progress.
- Prioritised support and administration tasks to meet changing office demands.
- Wrote professional letters, emails and memoranda for business communication.
- Applied maths abilities to calculate and check financial figures.
- Transcribed or scanned data to create new files.
Barista/Supervisor
Stanstead Garden Centre
Rowlands Castle, Hampshire
2015.10 - 2017.08
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Supported Baristas during peak hours, maintaining excellent customer service despite high demand.
- Promoted a high standard of customer service with consistent staff training sessions.
- Trained new recruits on coffee brewing techniques to maintain service quality standards.
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Improved customer satisfaction by efficiently managing queue times.
Education
B-tec Advanced in Business and I.T - Business
Sothdowns College
Hampshire 1996.09 - 1998.07
Skills
- Client-Focused approach
- Patience and resilience
- Proactive engagement
- Social services networking
- Ethical understanding
- Policy adherence
- Professional correspondence writing
- Documentation handling
- Emergency procedures knowledge
- Sensitivity to others' needs
- Compassionate demeanour
- Practical care delivery
- Administrative proficiency
- Confidentiality management
- Efficient filing system operation
- Telephone etiquette
- Creative problem solving
- Person-centred support
- Digital literacy
- IT competence
- Empathy and compassion
- Database management
- Task prioritisation
- Event planning
- Time efficiency
- Stress resilience
- Email handling efficiency
- Precision under pressure
- Spreadsheet creation and analysis
- Health and Safety Compliance
- Cultural awareness
Additional information
* Full/clean UK driving license
* DBS checked (at enhanced level)
* Full GDPR awareness
Timeline
Support Assistant (Independent living)
Portsmouth City Council
2017.08 - Current
Barista/Supervisor
Stanstead Garden Centre
2015.10 - 2017.08
B-tec Advanced in Business and I.T - Business
Sothdowns College
1996.09 - 1998.07