Lirie Lusha

Managing the daily flights operation and organising the teams .

• Monitored employee attendance records for maintaining discipline within the team.
• Coordinated with other supervisors to maintain consistency across shifts.
• Worked closely with management to manage staff levels and allocate resources for production plans.
• Offered friendly, efficient customer service and handled challenging situations with ease.

• Managed daily operations to increase productivity.
• Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
• Applied positive customer service approach to increase satisfaction levels.
• Delivered exceptional customer service by proactively listening to concerns and answering questions.
• Supported team by demonstrating respect and willingness to help.

• Checked ID cards and documented details in security log.
• Screened passengers and belongings to clear for boarding.
• Applied positive customer service approach to increase satisfaction levels.
• Maximized customer engagement and satisfaction by delivering excellent customer service.

• Handled incoming calls for staff, answering questions, directing calls, and documenting messages.
• Provided physical and emotional support to elderly residents, improving community integration and quality of life.
• Organised weekly meetings for improved team coordination and collaboration.

• Accommodated special event needs, provided customised services for parties.
• Delivered exceptional service by greeting and serving customers in timely, friendly manner.
• Maintained excellent level of service in busy and demanding restaurant environment.
• Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.