Linzi Aitken
Blackwood,South Lanarkshire
Summary
A dedicated professional with a strong foundation in regulatory guidelines and ISO standards, excelling in compliance auditing and quality assurance. Demonstrates exceptional communication skills and the ability to manage difficult conversations, fostering relationships built on trust. Known for effective time management and decision-making under pressure, ensuring performance management aligns with organisational goals. Career aspirations include advancing expertise in adapting to change and enhancing decision-making capabilities to drive strategic initiatives.
Overview
14
14
years of professional experience
Work history
Business improvement manager
Scottish Prison Service
Shotts, North Lanarkshire
05.2012 - Current
- Drafted and executed project management plans for streamlined workflow.
- Facilitated staff training sessions for enhanced productivity.
- Nurtured collaborative working environment through team-building exercises.
- Initiated business improvement strategies, resulting in improved performance.
- Highlighted undetected organisational needs to improve business performance.
- Communicated with staff at all organisational levels to assess current systems.
- Assisted teams with implementing new recommendations and revising instructions for staff.
- Drafted procedure manuals, work definitions and standard operating procedures by job title or work area.
- Identified deviations from standard operating procedures, understanding causes and preventing reoccurrence .
- Maintained accurate records with meticulous attention to detail.
- Provided excellent service with attention to detail in document preparation.
- Conducted regular audits, ensured consistent adherence to regulations.
- Complied with regulatory standards whilst conducting rigorous audits.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Used Microsoft Word and other software tools to create documents and clear communications.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
Education
Scottish Qualifications Certificate -
Lanark Grammar School
04.2001 -
Skills
- Adapting to change
- Knowledge of regulatory guidelines
- Managing difficult conversations
- Performance Management
- Knowledge of ISO standards
- Compliance auditing
- Effective time management
- Decision making under pressure
- Time efficiency
- Quality Assurance
- Decision making
- Communication skills
- Building relationships and trust
- Excellent attention to detail
Timeline
Business improvement manager
Scottish Prison Service
05.2012 - Current
Scottish Qualifications Certificate -
Lanark Grammar School
04.2001 -