Rebecca Deere
Sittingbourne,Kent
Summary
Dynamic and results-driven professional with a strong foundation in leadership, strategic planning, and problem-solving. Demonstrates exceptional critical thinking and data analysis skills, complemented by effective communication and project management abilities. Proven track record in enhancing operational efficiency through adaptability and strong attention to detail. Committed to fostering teamwork and managing change effectively, with a focus on achieving organisational goals.
Overview
15
15
years of professional experience
40
40
years of post-secondary education
Work History
Business Improvement Manager
Twin Group
London, Greenwich
01.2025 - 02.2025
- Conducted comprehensive business analysis to identify areas of improvement including recommendation of Agent Portal to increase operational efficiency by reducing admissions' workload by up to 50%.
- Organised cross-functional team meetings, enhancing collaboration in project delivery.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Head of Summer & Youth Programmes
Twin Group
London, Greenwich
05.2023 - 01.2025
- Promoted from Head of Summer to Head of Summer & Youth Programmes in January 2024.
- Held Role of Designated Safeguarding Lead for Summer Centres department.
- Redesigned Summer Operational Programme from one standard programme to four layered programmes from Bronze to Platinum, enabling Sales to increase UK sales from less than £800K revenue to £3.2 Million in 2024.
- Redesigned recruitment process, integrating technology partnerships with automation platforms to successfully recruit unprecedented number of 157 seasonal members of staff.
- Procured transport operations partner with network of over 500 transport providers, and led on embedding them in operations team, securing deal for fixed transport prices, and guaranteed provision at no extra cost, covering breakdowns and no-shows, improving budget control, operational efficiency and customer satisfaction.
- Organised cross-functional team meetings, enhancing collaboration in project delivery, carrying out day-to-day duties accurately and efficiently, delivering on tasks with tight deadlines.
- Managed resources effectively, ensuring optimal utilisation in projects.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays to respond to any immediate Safeguarding issues on 24/7 Safeguarding emergency line, ensuring all employees followed statutory procedures, and that any reports were sent to relevant bodies.
Residential Procurement Manager
Twin Group
London , Greenwich
02.2023 - 05.2023
- Successfully procured six new UK Summer Centres in three months, expanding summer provision by 200%. This led to offer of permanent contract from May 2023.
- Handled contract disputes effectively, minimising business disruptions and maintaining supplier relationships.
Head of Summer Centre Operations
PLUS Educational Developments
Belgravia, London
09.2019 - 02.2023
- Rejoined PLUS after competitive rehire offer of 2 months' fixed-term as Campus Manager (Jul-Aug) and permanent contract as Head of Summer Centres from September 2019.
- Held dual role of Designated Safeguarding Lead, updating company Safeguarding Policy in line with Department of Education.
- Implemented new operational procedure for Airport Meet & Greets, reducing costs by 50%.
- Redesigned training programme for seasonal managers leading to improved summer operations.
- Ensured compliance with industry standards during all stages of planning and execution.
- Worked flexible hours, covering nights, weekends and bank holidays to respond to any immediate Safeguarding issues on 24/7 Safeguarding emergency line, ensuring all employees followed statutory procedures, and that any reports were sent to relevant bodies.
Operations Manager (Fixed-Term)
Oxford Schlolastica Academy
Oxford, Oxfordshire
02.2019 - 07.2019
- Implemented quality control measures, enhanced product standards.
- Created collaborative work environment for positive team dynamics.
- Devised operational policies for regulatory compliance and best practices adherence.
- Negotiated contracts with suppliers for cost-effective procurement of resources, including sourcing coach partner, reducing transport costs by 10%.
Centre Manager
Holems Education Group
Oxford , Oxfordshire
09.2018 - 02.2019
- Re-joined Holmes after competitive rehire offer.
- Managed centre recruitment to secure teachers in Oxford.
- Led facility upgrades enhancing overall appearance and functionality of premises.
- Managed staff rotas of academic and activity teams ensuring full coverage at any time required, including cost effective class openings and closures.
- Oversaw all administrative tasks for efficient centre management.
- Facilitated communication between staff members encouraging open dialogue about ideas or concerns.
- Increased customer satisfaction by resolving complaints promptly and professionally.
Assistant Head of Summer Centres
PLUS Educational Developments
London, Belgravia
02.2018 - 08.2018
- Streamlined recruitment process moving from 100% manual operations to integration of automation, partnering with online platforms.
- Set up partnership with European company at no cost to successfully meet prescribed KPI of employing 60% of seasonal workforce from outside UK.
- Assisted Head of Summer Centres on set-up of fourteen seasonal sites.
- Improved team productivity with regular training sessions.
- Enhanced customer satisfaction by resolving operational issues promptly.
- Liaised with suppliers to ensure smooth supply chain operations.
- Received competitive re-hire offer with promotion in 2019.
Centre Manager
Holems Education Group
Richmond, Richmond upon Thames
09.2017 - 02.2018
- Assisted in recruitment process to secure highly-skilled workforce.
- Led facility upgrades enhancing overall appearance and functionality of premises.
- Managed staff rotas, ensuring full coverage during opening hours.
- Oversaw all administrative tasks for efficient centre management.
- Facilitated communication between staff members encouraging open dialogue about ideas or concerns.
- Increased customer satisfaction by resolving complaints promptly and professionally.
- Received competitive re-hire offer in 2018 as result of performance in this role.
Assistant Director of Studies and ESL Teacher
Kaplan International English
Perth, Western Australia
11.2014 - 05.2017
- Supervised staff training programs, enhancing professional development opportunities.
- Created productive work environment by fostering positive team dynamics.
- Complied statutory reporting and ensured regulatory compliance.
- Streamlined office procedures to improve workflow efficiency.
- Coordinated with department heads, enabling clear communication flow.
- Improved staff performance through regular feedback and coaching sessions.
- Trained and managed new team members in company mission, values and policies.
- Developed lesson plans for English language classes of varying levels.
- Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
- Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
English Language Teacher
English First (EF), Stoppani Elementary
Bali, Milan, Online, Indonesia, Italy, Online
07.2010 - 04.2014
- Developed lesson plans for English language classes of varying levels.
- Assessed student progress through regular evaluations and feedback sessions.
- Integrated technology into classroom instruction, improving overall teaching effectiveness.
- Encouraged critical thinking and analytical skills amongst pupils via challenging assignments.
- Tailored instruction strategies based on each pupil's preferred learning style.
- Fostered strong relationships with students by displaying genuine interest in their personal growth and achievements.
- Adjusted teaching methods according to individual student's needs, ensured inclusive learning environment.
Education
BA (Hons) - Education Studies
The Open University
United Kingdom 09.2016 - 07.2019
CELTA - English Language Teaching to Adults
Cambridge English
Perth, Australia 10.2014 - 11.2024
A-levels - Philosophy, German, Art & Design
Winstanley College
Wigan, United Kingdom 09.2002 - 07.2024
GCSEs - Maths, English Language, English Literature, Science, History, RS, Art, German, De
St. Bede’s Catholic High School
Ormskirk, Lancashire, United Kingdom 09.1997 - 07.2002
Skills
- Leadership
- Strategic Planning
- Problem-solving
- Critical Thinking
- Data Analysis
- Communication
- Project Management
- Operational Efficiency
- Adaptability
- Strong attention to detail
- Teamwork
- Change Management
Affiliations
- Yoga, Gardening, Running, Team Sports.
Languages
Italian
Advanced
German
Beginner
References
References available upon request.
Timeline
Business Improvement Manager
Twin Group
01.2025 - 02.2025
Head of Summer & Youth Programmes
Twin Group
05.2023 - 01.2025
Residential Procurement Manager
Twin Group
02.2023 - 05.2023
Head of Summer Centre Operations
PLUS Educational Developments
09.2019 - 02.2023
Operations Manager (Fixed-Term)
Oxford Schlolastica Academy
02.2019 - 07.2019
Centre Manager
Holems Education Group
09.2018 - 02.2019
Assistant Head of Summer Centres
PLUS Educational Developments
02.2018 - 08.2018
Centre Manager
Holems Education Group
09.2017 - 02.2018
BA (Hons) - Education Studies
The Open University
09.2016 - 07.2019
Assistant Director of Studies and ESL Teacher
Kaplan International English
11.2014 - 05.2017
CELTA - English Language Teaching to Adults
Cambridge English
10.2014 - 11.2024
English Language Teacher
English First (EF), Stoppani Elementary
07.2010 - 04.2014
A-levels - Philosophy, German, Art & Design
Winstanley College
09.2002 - 07.2024
GCSEs - Maths, English Language, English Literature, Science, History, RS, Art, German, De
St. Bede’s Catholic High School
09.1997 - 07.2002
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