Linsay Frankish
glasgow
Summary
Detail-oriented team player with strong organisational skills. With the ability to handle multiple projects simultaneously with a high degree of accuracy.
I'm a motivated individual with a desire to gain experience and learn from the administrative team. Applying a methodical, problem-solving approach to challenging tasks. I learn quickly and offer strong digital skills.
Overview
9
9
years of professional experience
Work history
Customer Service Advisor/ social media assign lead
Student Loans Company
Glasgow, Glasgow City
2014.09 - Current
- Adhered strictly to policies and procedures for continued company compliance.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Offered prompt solutions to maintain customer satisfaction.
- Offered detailed advice on product and service benefits.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Registered and updated accurate customer information on database.
- Liaised with team to develop strategies in improving customer service.
- Recorded customer communications to maintain proper documentation.
- Transferred customer calls to respective department or personnel to address specific issues.
- Participated in staff meetings to discuss new developments.
- Assisted manager in implementing and updating procedures to sustain quality standards.
- Recorded and processed customer data accurately.
- Coached and trained team members to increase productivity and growth.
Education
Scottish Qualifications Certificate -
09/2001 - 06/2007
I achieved a mix of higher and advanced higher grades while in education. I have also completed EDCL (European computer driving licence)
Skills
- Customer experience
- Data confidentiality
- Office 365 usage
- Customer care
- Reporting and documentation
- Ability to prioritize
Timeline
Customer Service Advisor/ social media assign lead - Student Loans Company
2014.09 - Current
Duncanrig Secondary School - Scottish Qualifications Certificate,
09/2001 - 06/2007