David Eaton
Halifax
Summary
Dedicated customer support professional with extensive knowledge of GDPR regulations and a strong focus on delivering exceptional customer experiences. Demonstrates patience under pressure, positive language, and effective dispute resolution skills. Proven ability to handle complaints, ensure first-call resolution, and maintain excellent telephone etiquette. A team player committed to continuous improvement and enhancing product knowledge to better serve customers.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Social Media Customer Advisor
Asda
Leeds
10.2021 - Current
- Manage large volumes of incoming contacts for efficient customer service.
- Ensured smooth customer experiences by coordinating with the teams effectively.
- Cultivated strong relationships with customers to drive engagement.
Customer Resolution Team
Asda
Leeds
06.2019 - 10.2021
- Carried out day-to-day duties accurately and efficiently.
- Successfully delivered on tasks within tight deadlines.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Increased customer satisfaction by resolving issues on a first time basis.
Written Team Customer Service
Asda
Leeds
05.2015 - 06.2019
- Carried out day-to-day duties accurately and efficiently.
- Worked flexible hours, covering nights, weekends and bank holidays.
Service Voice Team
Asda
Leeds
10.2013 - 05.2015
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Applied positive customer service approach to increase satisfaction levels.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Customer Service Advisor
Alliance & Leicester (Santander)
Leeds
06.2000 - 10.2013
- Streamlined responses to emails, improved response time significantly.
- Resolved pressing customer issues, ensured repeat business.
- Handled high volume of calls daily for faster issue resolution.
- Built rapport with clients through empathetic handling of concerns.
Education
GCSEs - Maths, English, Science, Art
Rastrick High School
Rastrick, Calderdale 08.1991 - 06.1996
Skills
- Knowledge of gdpr regulations
- Customer focus
- Patience under pressure
- Positive language
- Team player
- Product knowledge
- Customer experience
- Dispute Resolution
- Customer support
- Telephone etiquette
- Complaint handling
- First-call resolution
Affiliations
- Guitar
- Football
- Walking
- Fossil Hunting
Timeline
Social Media Customer Advisor
Asda
10.2021 - Current
Customer Resolution Team
Asda
06.2019 - 10.2021
Written Team Customer Service
Asda
05.2015 - 06.2019
Service Voice Team
Asda
10.2013 - 05.2015
Customer Service Advisor
Alliance & Leicester (Santander)
06.2000 - 10.2013
GCSEs - Maths, English, Science, Art
Rastrick High School
08.1991 - 06.1996
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