Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Lilyana A Mihaylova

Lilyana A Mihaylova

London

Summary

Dynamic professional with a proven track record in customer service and stock control, honed at INDITEX LTD. Skilled in Microsoft Office and communication, I excel in creating positive customer experiences and efficient inventory management. Passionate about exceeding expectations, I bring a blend of hard and soft skills to drive success and innovation.

Overview

12
12
years of professional experience

Work History

Receptionist

Mitie
01.2024 - Current
  • Maintained an organized reception area and ensured all visitors were greeted in a friendly and welcoming manner
  • Answered incoming calls in a timely and professional manner, ensuring all inquiries were handled appropriately

Accommodation officer

Host International Ltd
09.2023 - 10.2023
  • To place students in residence, student house and host family's accommodation
  • To ensure that all home stay providers are recruited, informed, and motivated
  • To continually monitor and improve the service provided and the experience achieved for international students
  • To operate within the budgets agreed for the department and seek to meet targets of the number of students provided with home stay accommodation, student house and residence

Stockroom, Online Orders, Sales Assistant, Commercial Merchandise

INDITEX LTD
10.2021 - 09.2023
  • Take personal responsibility for providing the customer with efficient and prompt service starting with carefully listening to the customer, ensuring I clearly understand the customer's needs, determining how I can best fulfill these needs, and doing what needs to be done to meet the customer's expectations
  • Providing information on products
  • Stocking, replenishing and cleaning sales areas
  • Making plans with commercial managers for new delivery where, when and how to put them on the floor

Cleaner

Poly Clean
01.2018 - 10.2021


  • Cleaning homes for customers to their exacting standards
  • Positive attitude and taking pride in work
  • The ability to multi-task and get work done according to strict deadlines

Waitress

Calibre International Ltd
11.2017 - 05.2019
  • Flexible waitress, helping both front and back of house
  • Taking care of guest experience
  • Communicating with guests, colleagues and management
  • Taking orders and putting them on the system
  • Front and Back of House responsibilities

Office Clerk

Demetra 83 Ltd
11.2012 - 11.2017
  • Keeping the store clean & presentable for trading
  • Showing an interest in every customer's needs
  • Resolving customer complaints in a sensitive & polite manner
  • Accepting stock deliveries and then processing them
  • Recommending additional products to customers

Education

MBA -

Staffordshire University
08.2024

Diploma in Education -

Swindon College
06.2023

BA -

Staffordshire University
07.2022

National Diploma -

CECOS College London
08.2021

National Certificate -

CECOS College London
08.2020

Skills

  • Stock Control
  • Business Administration
  • Merchandising
  • Attention to Detail
  • Sales
  • Microsoft Office
  • Positive Attitude
  • Communication Skills
  • Customer Service
  • Team Working
  • Retail Commerce
  • Presentations
  • Time Management
  • Microsoft Word
  • Catering Activity and Reception Organisation
  • Microsoft Excel
  • Occupational Safety and Health
  • Passionate
  • Self Motivation

Languages

English
Bulgarian

Timeline

Receptionist

Mitie
01.2024 - Current

Accommodation officer

Host International Ltd
09.2023 - 10.2023

Stockroom, Online Orders, Sales Assistant, Commercial Merchandise

INDITEX LTD
10.2021 - 09.2023

Cleaner

Poly Clean
01.2018 - 10.2021

Waitress

Calibre International Ltd
11.2017 - 05.2019

Office Clerk

Demetra 83 Ltd
11.2012 - 11.2017

Diploma in Education -

Swindon College

BA -

Staffordshire University

National Diploma -

CECOS College London

National Certificate -

CECOS College London

MBA -

Staffordshire University

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Lilyana A Mihaylova