Summary
Overview
Work history
Education
Skills
Custom
Timeline
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Mohammed Khateeb

Birmingham,United Kingdom

Summary

Motivated and hardworking Quantity Surveying graduate from Birmingham City University, equipped with a strong academic foundation in cost control, bill of quantities preparation, and construction law. Proficient in Microsoft Office applications including Excel, Word, and Publisher, with excellent mathematical and analytical skills.

Brings hands-on experience in customer service, including cash handling, dispute resolution, and maintaining customer satisfaction in fast-paced environments. Recognised as a quick learner who adapts easily, communicates effectively, and demonstrates creativity in solving problems. Passionate about applying cost management and contract administration knowledge to real-world construction projects, with a focus on accuracy, efficiency, and stakeholder value.

Overview

6
6
years of professional experience
4
4
years of post-secondary education

Work history

Airport customer service agent

Mitie
Birmingham, West Midlands
07.2024 - 07.2025
  • Upheld high standards of professionalism when interacting with passengers from diverse backgrounds and cultures.
  • Worked closely with other team members for seamless coordination of tasks during peak hours.
  • Assisted in boarding process, ensuring smooth transition for all passengers.
  • Contributed to team targets by consistently delivering exceptional customer service under pressure situations.
  • Resolved disputes over bookings calmly and efficiently, maintaining a positive environment at the desk.
  • Assisted passengers with special needs to guarantee comfortable travel experience.
  • Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
  • Assisted passengers in navigating airport facilities, offering timely and accurate information.

Movie Theater Attendant

Odeon Luxe Broadway Plaza
Birmingham, GB
09.2021 - 10.2022




  • Sell and collect admission tickets and passes from patrons Examine tickets or passes to verify authenticity, using criteria such as color or date issued.
  • Provide assistance with patrons' special needs Direct patrons to restrooms concession stands and telephones.
  • Search for lost articles or for parents of lost children.
  • Count and record number of tickets collected.
  • Operate refreshment stands before, during, and after show Manager inventory or sale of merchandise.
  • Filed paperwork Prepared box office reports.
  • Pleasantly and courteously interacted with customers.

Taxi Operator

Atlas Intercity Sky cars
Birmingham, GB
09.2019 - 06.2021



  • Add new material to file records or create new records as necessary.
  • Perform general office duties such as typing, operating office machines, and sorting mail.
  • Gather materials to be filed from departments or employees.
  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
  • Place materials into storage receptacles such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
  • Answer questions about records or files.
  • Reported to each shift on time and ready to work.
  • Answering calls and logging in the details of the customers journey on to the system
  • Deal with customer complaints and try to resolve the issue if able.

Education

A-levels

GCSE

Hydesville Tower School

Bachelor of Science - Quantity surveying

Birmingham City University
Birmingham
09.2021 - 07.2025

Skills

  • WPM: 60
  • Computer Proficient
  • Proficient at Microsoft Office programs such as Excel, Word, Publisher, etc
  • Experience in Customer Service and was required to total payments, greet customers, and solve customer related issues
  • Hardworking
  • Excellent math skills
  • Exceptional customer service
  • Quick learner
  • Adaptive and creative
  • Cash handling
  • Dispute mediation
  • Adaptability in fast-paced environments
  • Cost control proficiency
  • Bill of quantities preparation
  • Construction law understanding

Custom

i like to stay very active so I try to go gym as frequent as possible. i enjoy building computers and playing chess as it helps to stimulate my mind. furthermore i go to my local mosque to help get donations for charity events. i am big fan of 2000's comedy movies the humor is elite. 

Timeline

Airport customer service agent

Mitie
07.2024 - 07.2025

Movie Theater Attendant

Odeon Luxe Broadway Plaza
09.2021 - 10.2022

Bachelor of Science - Quantity surveying

Birmingham City University
09.2021 - 07.2025

Taxi Operator

Atlas Intercity Sky cars
09.2019 - 06.2021

A-levels

GCSE

Hydesville Tower School

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Mohammed Khateeb