Lily Probert
Worcester,Worcesterhsire
Summary
Motivated professional demonstrating strengths in team collaboration and conflict resolution. Adapts to evolving challenges through effective communication and leadership. Committed to enhancing the quality of care and support provided to individuals with diverse needs.
Overview
15
15
years of professional experience
Work History
Assistant locality manager
Dimensions
06.2024 - Current
- Overseeing compliance with regulatory standards
- Monitored staff performance and developed targeted improvement plans, enhancing overall service quality.
- Recruited and hired staff for organisational vacancies, building a skilled and effective team.
- Promoted health and safety in supported living facility through regular checks and hazard reporting, ensuring a safe environment for residents.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
Service Administrator
Dimensions
01.2022 - 06.2024
- Managed office correspondence, including emails, phone calls and mail, efficiently and promptly.
- Managed daily office operations, coordinated meetings, and scheduled appointments for seamless business functionality.
- Oversaw effective file management to keep office records up-to-date.
- Administered HR duties, including maintaining employee records, processing new hire paperwork, and overseeing payroll activities.
- Conducted pre-interviews for first stage of hiring process.
- Conducted interviews to ensure solid cultural alignment between client and candidate.
- Developed comprehensive support plans tailored to individual needs, promoting well-being and independence.
- Conducted risk assessments to identify potential issues and developed mitigation strategies.
Support Worker
Dimensions UK
05.2019 - 01.2022
Assistant locality manager
Dimensions UK
05.2018 - 05.2019
Support Worker
Dimensions UK
08.2015 - 05.2018
- Provided person centred care and support to individuals with diverse needs, enhancing their quality of life.
- Administered medication accurately and safely, following strict healthcare protocols to maintain individual well-being.
- Built trusting relationships with individuals supported, advocating for their needs and preferences.
- Supported individuals in managing their finances and budgeting, increasing their financial independence and security.
- Facilitated community engagement activities to promote independence among individuals supported.
- Attended training sessions to enhance skills and knowledge, ensuring up-to-date best practices in care.
Care Assistant
Nurseplus
06.2013 - 08.2015
Chef
Marston's
04.2011 - 05.2013
- Conducted food safety inspections, maintaining strict hygiene standards in the kitchen.
- Enforced health and safety standards for food storage, preparation and handling.
- Managed inventory, placing orders for supplies while adhering to budget constraints.
- Ordered supplies based on expected demand to keep stock within optimum levels.
- Collaborated with the front-of-house team to ensure seamless service delivery.
Education
BTEC - Makeup artistry
HoW college
Worcester, WOR01-2012
BTEC - Travel and tourism
HoW college
Worcester, WOR01-2011
GCSEs -
Bishop Perowne C of E college
Worcester, WOR01-2009
Skills
- Regulatory compliance
- Health and safety management
- Quality assurance
- Performance monitoring
- Staff recruitment
- Team leadership
- Effective delegating
- Leadership
Timeline
Assistant locality manager
Dimensions
06.2024 - Current
Service Administrator
Dimensions
01.2022 - 06.2024
Support Worker
Dimensions UK
05.2019 - 01.2022
Assistant locality manager
Dimensions UK
05.2018 - 05.2019
Support Worker
Dimensions UK
08.2015 - 05.2018
Care Assistant
Nurseplus
06.2013 - 08.2015
Chef
Marston's
04.2011 - 05.2013
BTEC - Makeup artistry
HoW college
BTEC - Travel and tourism
HoW college
GCSEs -
Bishop Perowne C of E college