Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Singing
Timeline
Generic

Progress Debewari

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

5
5
years of professional experience

Work History

Assistant Locality Manager

Dimensions
07.2023 - Current
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Cross-trained existing employees to maximize team agility and performance.
  • Established team priorities, maintained schedules and monitored performance.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Creating employee rota's weekly basis

Customer Service Advisor

Concentrix
10.2022 - 02.2023
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Coordinated paperwork and payments for new orders and replacement parts to obtain speedy service for each customer.
  • Created customer support strategies to increase customer retention.
  • Managed department call volume of [50] calls per day and coordinated department schedules to maximize coverage during peak hours.
  • Reached out to customers to offer assistance with account and service issues, as well as propose new [Product or service] choices.
  • Promoted strong customer satisfaction by diagnosing and troubleshooting product issues without need for escalated support.

Crew Member

McDonald's
08.2021 - 09.2022
  • Offer a warm welcome to the restaurant and anticipate what they need
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Addressed guest needs, questions, or concerns to create optimum experience onboard.
  • I was promoted to Customer Experience Leader
  • Took orders, prepared meals, and collected payments.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.

Warehouse Picker

Siamo Agency
11.2020 - 02.2021
  • Collaborated with team members to achieve daily pick and pack goals.
  • Used scanners to quickly locate and track items in warehouse.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Warehouse Picker

The Best Connection
07.2020 - 10.2020
  • Collaborated with team members to achieve daily pick and pack goals.
  • Used scanners to quickly locate and track items in warehouse.
  • Kept tidy and organized warehouse to comply with cleanliness standards.
  • Printed labels, packaged boxes, and loaded into outbound containers.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.

Cinema Steward

Backyard Cinema
01.2020 - 02.2020
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Stepped into additional roles during busy times to boost coverage of important stations.
  • Arranged tables and chairs for special occasions and events.
  • Processed payments for orders and provided customers with change.
  • Answered customer questions about food and beverage items and assisted with menu selections.
  • Assisted customers with carry-out service.
  • Greeted customers and provided menus upon arrival.

Education

Customer Care Workshop -

Lifetime Training, McDonald's

NCFE Level 2 - Business Administration

Learning Curve
09.2023

Undergraduate (BA Hons) Management - undefined

University of Northampton
05.2021

A Levels - undefined

Rochester Independent College
01.2018

Skills

  • Ambitious: driven mindset, excellent customer service and passion for hitting targets/deadlines
  • Experience of working in a home based position
  • Great communication skills: easily build rapport with customers, listening to customers and demonstrate empathy
  • Time Management
  • Resilient: juggle tasks, bounce back quickly and efficient working under pressure
  • Workforce Management
  • Performance Management
  • Staff Management
  • Team Leadership

Hobbies and Interests

  • Singing; former church choir member.
  • 06/01/17, 09/01/17, Volunteered with the British Heart Foundation
  • 2020, Joined Arc Hospitality Recruitment during Covid-19, assisted as a general assistant at different testing sites, Scanned barcodes of testing kits to identify the number of people tested ready for collection onto nhs vehicles, To ensure people were knowledgeable with the instruction of how to properly use the swab kits provided

Singing

I started at a young age in the choir. I have sang as a bac up singer for a few African artists i.e. Sonnie Badu, Nathaniel Bassey, Sinach.

Timeline

Assistant Locality Manager

Dimensions
07.2023 - Current

Customer Service Advisor

Concentrix
10.2022 - 02.2023

Crew Member

McDonald's
08.2021 - 09.2022

Warehouse Picker

Siamo Agency
11.2020 - 02.2021

Warehouse Picker

The Best Connection
07.2020 - 10.2020

Cinema Steward

Backyard Cinema
01.2020 - 02.2020

Customer Care Workshop -

Lifetime Training, McDonald's

NCFE Level 2 - Business Administration

Learning Curve

Undergraduate (BA Hons) Management - undefined

University of Northampton

A Levels - undefined

Rochester Independent College

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Progress Debewari