Lily-Mai Lockhart
Leicester,Leicestershire
Summary
A dedicated professional with expertise in effective upselling and building brand loyalty, consistently maintaining up-to-date knowledge of store policies. Demonstrates resilience under pressure and excels in sales floor maintenance, ensuring optimal customer service. A confident communicator committed to enhancing customer experiences and fostering long-term relationships.
Overview
2
2
years of professional experience
Work history
Retail sales assistant
Primark
Leicester, Leicestershire
02.2024 - 02.2025
- Handled customer enquiries with professionalism, fostering positive brand image.
- Facilitated smooth day-to-day operations through compliance with company policies and procedures.
- Assisted customers in product selection for increased sales.
- Resolved conflicts effectively, maintaining harmonious workplace environment.
Animal care volunteer
Gorse Hill City Farm
Leicester, Leicestershire
10.2022 - 05.2023
- Assisted in rehabilitation exercises for physically impaired animals towards increased mobility.
- Collaborated with local businesses on sponsorship initiatives contributing significantly towards operational costs.
- Provided comfort to sick or injured animals with gentle handling and reassurance.
- Ensured safe environment for animals by maintaining clean and healthy living conditions.
Education
GCSEs - Maths, English, Combined Science, French, Food Technology
Hartshill High School
Warwickshire 07/2020 - 07/2022
BTEC Level 1 and 2 - Animal Care
Hartshill Highschool
Warwickshire 07/2020 - 07/2022
BTEC Level 3 - Animal Management
Brooksby Melton College
Leicestershire 09/2022 - 06/2024
HNC Level 4 - Animal Management and behaviour
Brooksby Melton College
Leicestershire 09/2024 -
Skills
- Effective upselling
- Building brand loyalty
- Up-To-Date on store policies
- Resilient under pressure
- Sales floor maintenance
- Customer Service
- Confident communicator
Timeline
Retail sales assistant
Primark
02.2024 - 02.2025
Animal care volunteer
Gorse Hill City Farm
10.2022 - 05.2023
GCSEs - Maths, English, Combined Science, French, Food Technology
Hartshill High School
07/2020 - 07/2022
BTEC Level 1 and 2 - Animal Care
Hartshill Highschool
07/2020 - 07/2022
BTEC Level 3 - Animal Management
Brooksby Melton College
09/2022 - 06/2024
HNC Level 4 - Animal Management and behaviour
Brooksby Melton College
09/2024 -
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