Lily James
Bungay,Suffolk
Summary
Compassionate and proactive mental health professional with nearly three years' experience supporting individuals with acute mental health crises within a recovery-focused service. Experienced in dynamic risk assessment, safeguarding, multi-agency working and supporting recovery through person-centred care. Recognised for remaining calm under pressure, building positive therapeutic relationships and supporting colleagues through collaborative working. Committed to ongoing learning and development within mental health services.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Bank Intensive Recovery Worker
Norfolk and Waveney Mind
Norwich, Norfolk
01.2026 - Current
- Continued to provide recovery-focused crisis support while taking on greater responsibility across the service.
- Contributed to discussions with management regarding referrals, levels of risk and suitability for admission, helping to inform safe and appropriate placements.
- Developed a broader understanding of service performance through accurate documentation, occupancy data, KPI awareness and contractual expectations.
- Supported colleagues and new starters by sharing knowledge, providing guidance with systems such as IAPTUS and promoting collaborative working.
Intensive Recovery Worker
Norfolk and Waveney Mind
Norwich, Norfolk
09.2023 - 12.2025
- Delivered recovery-focused, person-centred support for adults experiencing acute mental health crises within a residential recovery service.
- Carried out dynamic risk assessments, responding appropriately to changes in presentation while promoting the safety of service users and staff.
- Worked collaboratively with CRHT, emergency services and external agencies to coordinate safe, effective care and escalate safeguarding concerns where appropriate.
- Maintained accurate documentation, including recovery plans, clinical contacts, risk assessments and incident records.
Waitress
The Olive Tree
Bungay, Suffolk
05.2023 - 09.2023
- Delivered friendly, professional customer service, creating a welcoming and positive experience for guests.
- Managed multiple tables efficiently in a fast-paced environment while maintaining a high standard of service.
- Communicated clearly with kitchen staff to ensure accurate orders, dietary requirements and special requests were met.
Administrator
Oxford Education Online
Northampton, Northamptonshire
11.2022 - 04.2023
- Acted as the first point of contact for parents, students and teachers, managing enquiries via email, telephone and WhatsApp in a professional and timely manner.
- Coordinated daily teacher cover arrangements and supported the administration and release of student reports.
- Provided reassurance and practical support to parents and students, responding empathetically to concerns and resolving queries where appropriate.
- Maintained accurate student records, registers and documentation, ensuring information was up to date and supporting the smooth running of the school office.
- Coordinated the registration of the entire Year 11 cohort for GCSE examinations, ensuring accuracy and compliance with examination deadlines.
Education
Bachelor of Science - Psychology
University of East Anglia
Norwich 09.2019 - 08.2022
A-Levels -
Sponne School
Towcester, Northants 09.2016 - 09.2019
Skills
- Safeguarding awareness and risk identification
- Effective multi-agency communication
- Crisis support and service user engagement
- Organisation and time management
- Clear written and verbal communication
Volunteering
Norwich Nightline student volunteer, 10/2019 - 06/2022
- Provided confidential, non-judgemental listening support to students, including responding appropriately to distress and crises, while maintaining appropriate boundaries and escalation procedures.
Timeline
Bank Intensive Recovery Worker
Norfolk and Waveney Mind
01.2026 - Current
Intensive Recovery Worker
Norfolk and Waveney Mind
09.2023 - 12.2025
Waitress
The Olive Tree
05.2023 - 09.2023
Administrator
Oxford Education Online
11.2022 - 04.2023
Bachelor of Science - Psychology
University of East Anglia
09.2019 - 08.2022
A-Levels -
Sponne School
09.2016 - 09.2019