Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
Generic

Lily Costello

Leeds,West Berkshire

Summary

Demonstrated flexibility in work by proactively identifying and addressing additional support needs within the store. Effectively managed customer interactions at H&M by actively listening to and understanding diverse perspectives. Utilized insights gained to make informed decisions that enhance customer satisfaction and operational efficiency.

Overview

3
3
years of professional experience

Work history

Sales advisor

Hennes & Mauritz
Leeds, West Yorkshire
2025.08 - Current
  • Worked extended hours during busy seasons managing high customer footfall.
  • Established rapport with customers and colleagues to provide efficient customer service.
  • Delivered exceptional customer service, addressing customer queries and handling customer complaints.
  • Provided assistance to customers in selecting products that meet their needs. with product selection for optimal satisfaction.

Barber assistant

Blades Barbers
Wakefield
2023.09 - 2025.08
  • Organised appointments with clients, enhancing efficiency.
  • Facilitated smooth running of the shop by replenishing stock as needed.
  • Sterilised barber equipment regularly to maintain health regulations.
  • Balanced multiple tasks simultaneously whilst maintaining high-quality service standards.
  • Provided exceptional service to customers, leading to repeat business.

Education

A-Levels - Chemistry

Temple Moor Sixth Form
Leeds
09/2023 - 06/2025

A-Levels - Health and social care

Temple Moor Sixth Form
Leeds
09/2023 - 06/2025

A-Levels - Criminology

Temple moor Sixth form
Leeds
09/2023 - 06/2025

A-Levels - Core Maths

Temple Moor Sixth Form
Leeds
09/2023 - 06/2025

GCSEs - Mathematical studies

Temple Moor High School
Leeds
09/2017 - 06/2023

GCSEs - English Language

Temple Moor High School
Leeds
09/2017 - 06/2023

GCSEs - English Literature

Temple Moor High School
Leeds
09/2017 - 06/2023

GCSEs - Combined Science

Temple Moor High School
Leeds
09/2017 - 06/2023

GCSEs - Spanish

Temple Moor High School
Leeds
09/2017 - 06/2023

GCSEs - BTEC dance

Temple Moor High School
Leeds
09/2017 - 06/2023

GCSEs - Geography

Temple Moor High School
Leeds
09/2017 - 06/2023

GCSEs - BTEC Health And Social Care

Temple Moor High School
Leeds
09/2017 - 06/2023

Skills

  • Meeting sales goals
  • Customer engagement
  • Time efficiency
  • Communication proficiency

Affiliations

  • Pilates
  • Padel
  • Fitness
  • Reading
  • Cooking
  • Pottery

Timeline

Sales advisor

Hennes & Mauritz
2025.08 - Current

Barber assistant

Blades Barbers
2023.09 - 2025.08

GCSEs - BTEC Health And Social Care

Temple Moor High School
09/2017 - 06/2023

GCSEs - Geography

Temple Moor High School
09/2017 - 06/2023

GCSEs - BTEC dance

Temple Moor High School
09/2017 - 06/2023

GCSEs - Spanish

Temple Moor High School
09/2017 - 06/2023

GCSEs - Combined Science

Temple Moor High School
09/2017 - 06/2023

GCSEs - English Literature

Temple Moor High School
09/2017 - 06/2023

GCSEs - English Language

Temple Moor High School
09/2017 - 06/2023

GCSEs - Mathematical studies

Temple Moor High School
09/2017 - 06/2023

A-Levels - Core Maths

Temple Moor Sixth Form
09/2023 - 06/2025

A-Levels - Criminology

Temple moor Sixth form
09/2023 - 06/2025

A-Levels - Health and social care

Temple Moor Sixth Form
09/2023 - 06/2025

A-Levels - Chemistry

Temple Moor Sixth Form
09/2023 - 06/2025
Lily Costello