Lilly Willis
Basingstoke,Hampshire
Summary
Honest worker capable of managing money, and assisting customers with locating desired items. Successful in cleaning and arranging checkout lanes to maintain professional and visual appeal. Excellent oral and written communication, listening and time management skills with strong attention to detail and excellent work ethic. Organised and dependable candidate, successful at managing multiple priorities with a positive attitude, including a willingness to take on added responsibilities to meet team goals. Upbeat student motivated to drive revenue and support customer satisfaction. Offers strong communication and interpersonal skills being an energetic individual with self-motivated work ethic and history of reliability.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work history
Front of house team member
Fuller's - chineham arms
Chineham, Hampshire
2024.06 - Current
- Enhanced guest experience with friendly and helpful attitude.
- Handled complaints effectively, resulting in increased customer satisfaction.
- Checked guest satisfaction regularly, addressing any issues promptly.
- Delivered consistent professional service whilst handling multiple tasks simultaneously.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Assisted back of house operations such as food preparation and dish washing.
Bronze/Silver DofE Award
Duke of Edinburgh award
Basingstoke, Hampshire
2022.05 - 2024.10
- Displayed teamwork, problem solving, encouragement, determination, and dedication.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Library volunteer
Hampshire County Council
Basingstoke, Hampshire
2022.07 - 2024.09
- Proactively recommended resources to help library users complete research and expand their reading range.
- Reported disruptions and disturbances to promote peace and order in the library.
- Registered and maintained customer information on the database to update profiles.
- Aided the librarian with events and reading sessions.
Parkrun Volunteer
Basingstoke junior parkrun
Basingstoke, Hampshire
2022.05 - 2024.04
- Set up facilities and equipment for running sessions.
- Instilled a sense of commitment, drive, and responsibility in young people.
- Provided food and snacks for motivation.
- Assisted in operational and administrative roles towards publication of results.
- Facilitated smooth running of events by handling logistics and operations.
Work Experience
Sparsholt college
Andover, Hampshire
2022.07 - 2022.07
- Investigated issues and developed solutions to solve problems.
- Worked with accuracy and efficiency to accomplish goals.
- Curated materials for different needs in alignment with goals and standards.
- Identified plants, pests, and weeds to determine the best way to apply pesticides and herbicides.
- Followed correct processes in every aspect of work.
- Repaired and maintained farm vehicles, implements, and mechanical equipment.
- Followed management orders and consistently completed assignments.
- Enthusiastically addressed and overcame work challenges.
- Cleaned facilities and equipment to maintain stable operations.
Education
A-Levels - Psychology, criminology and philosophy
Queen Mary college
Basingstoke 06.2025
GCSEs - Secondary Education
The henry beaufort school
Winchester 2018.09 - 2023.06
Skills
- Fundraising
- Administrative tasks
- Cash handling
- Product recommendations
- Queue management
- Complaint handling
- Teamwork and collaboration
- Customer service excellence
- Food safety understanding
- Catering experience
Personal Information
Nationality: British
Timeline
Front of house team member
Fuller's - chineham arms
2024.06 - Current
Library volunteer
Hampshire County Council
2022.07 - 2024.09
Work Experience
Sparsholt college
2022.07 - 2022.07
Bronze/Silver DofE Award
Duke of Edinburgh award
2022.05 - 2024.10
Parkrun Volunteer
Basingstoke junior parkrun
2022.05 - 2024.04
GCSEs - Secondary Education
The henry beaufort school
2018.09 - 2023.06
A-Levels - Psychology, criminology and philosophy
Queen Mary college