Lilly Smith
Preston,Lancashire
Summary
I have 2 years of barista experience and I feel I would be the perfect candidate for this job position. I am an enthusiastic individual who can learn new skills and procedures quickly and carry them out to a high standard. I have a positive and welcoming attitude and enjoy dealing with customers and providing an excellent customer service and experience. I also work well as a team and under pressure and thoroughly enjoyed being a supervisor in my previous job role leading a team and making sure everything ran smoothly.
Overview
3
3
years of professional experience
Work history
BARISTA/ SHIFT SUPERVISOR
Starbucks
Preston, Lancashire
07.2023 - Current
- Working the bar (coffee machines) and making each individual coffee to the customers preferences and needs
- Taking orders and payment from drive through and in store
- Delegating deep cleaning tasks to myself and baristas ensuring that they are carried out to the correct standard
- Meeting targets of drive through time and making sure each customer was served quickly and with a smile
- Communicating with staff and working as a team whilst keeping calm under pressure when the store is busy
- Ensuring food safety regulations are met e.g., checking fridge temperatures often, putting out fresh food deliveries and creating TGTG bags from food that will be expiring
- Helping management with keeping an eye on what products needs to be ordered into store if they are running low on stock
- Reporting and solving issues that occur on shift e.g., the tills may go down
- Cashing up at the end of the day.
Salon assistant
Indigo Sun
Preston
09.2021 - 06.2023
- Making sure health and safety regulations are met (e.g., monitoring an individual’s sunbed use and make sure it is safe)
- Selling additional products to customers eg
- Accelerators/creams
- Responsibility of opening and closing the store
- Making sure the salon is clean at all times
- Responsibility of cashing up at the end of the shift and making sure there are no discrepancies
- Answering the phone to customers with any queries or questions.
Education
Business and marketing
University of Central Lancashire
Preston 09.2022 -
A-Levels - Business, sociology, criminology
Cardinal Newman College
Preston 09.2020 - 07.2022
Skills
- Beverage preparation speed
- Good time management
- Organised
- Friendly
- Dedicated
- Espresso machine operation
- Reliability in peak hours
- Handling customer complaints
- Team player
- Strong communication
- Allergen awareness
- Approachable
References
References available upon request.
Timeline
BARISTA/ SHIFT SUPERVISOR
Starbucks
07.2023 - Current
Business and marketing
University of Central Lancashire
09.2022 -
Salon assistant
Indigo Sun
09.2021 - 06.2023
A-Levels - Business, sociology, criminology
Cardinal Newman College
09.2020 - 07.2022
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