Giorgia Letizia
London
Summary
Enthusiastic and customer-focused hospitality professional with a Diploma in Travel and Tourism and strong multilingual abilities. Fluent in Spanish, French, English and Italian, with ongoing studies in Portuguese. I have built my career in hospitality and retail environments, where I thrive on engaging with people, solving problems and creating positive customer experiences.
Recognised for attention to detail, fast learning and creativity, I enjoy working in dynamic settings and taking on new challenges. I bring a positive attitude, strong communication skills and a genuine passion for service.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work history
Barista and Supervisor
Kuro Coffee
London
05.2025 - Current
- Prepared high-quality beverages according to standard recipes and customer preferences.
- Supervised daily operations to maintain efficiency and cleanliness.
- Trained new team members in coffee preparation and customer service.
- Maintained inventory levels and restocked supplies to meet demand.
- Engaged customers to foster a welcoming atmosphere.
- Implemented health and safety protocols to ensure compliance.
- Collaborated with team to optimise workflows and enhance service delivery.
- Promoted seasonal beverages, significantly increasing customer uptake.
- Managed inventory efficiently to minimise stockouts and overstock situations.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
Assistant manager and Head of Coffee
OATIS
London
09.2024 - 05.2025
- Assisted in managing daily operations of coffee section to ensure smooth workflow.
- Coordinated training sessions for new staff on coffee preparation techniques and customer service.
- Developed and implemented strategies to enhance customer experience and increase satisfaction.
- Maintained high standards of cleanliness and organisation within FOH and BOH preparation areass.
- Resolved customer complaints promptly to uphold brand reputation and foster loyalty.
- Collaborated with team members to create seasonal beverage menus and promotional offers.
- Monitored inventory levels of coffee supplies to ensure timely restocking and minimise waste.
- Managed daily operations to ensure smooth running of the shop floor.
- Ensured health and safety compliance, maintaining a safe working environment for all staff members.
- Minimised inventory loss for improved profit margins.
Coffee shop manager
The Espresso Room
London
05.2022 - 08.2024
- Managed daily operations to ensure seamless service and customer satisfaction.
- Trained and mentored staff to enhance skills and promote teamwork.
- Oversaw inventory management to maintain supply levels and reduce waste.
- Implemented new procedures to improve efficiency and streamline workflows.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Resolved customer complaints promptly to maintain positive relationships.
- Trained staff members, ensuring excellent customer service.
Barista
Vacherin
London
09.2021 - 05.2022
- Delivered high-quality beverages whilst maintaining cleanliness and organisation of workspace.
- Assisted customers in selecting products and provided recommendations to enhance their experience.
- Operated espresso machines and equipment, ensuring proper use and maintenance for optimal performance.
- Collaborated with team members to streamline service and improve overall efficiency during peak hours.
- Developed a welcoming atmosphere through friendly interactions and effective communication with patrons.
- Maintained cleanliness of the café area whilst preparing orders.
Barista/ Retail assistant/ Team Leader
sally clarke
London
08.2019 - 09.2021
- Prepared and served high-quality beverages whilst ensuring exceptional customer service.
- Organised daily stock levels and maintained product displays to enhance customer experience.
- Trained new staff on processes and best practices to promote team efficiency.
- Managed cash handling procedures and maintained accurate till records throughout shifts.
- Assisted customers with product selection and provided exceptional service throughout shopping experience.
- Managed stock levels and ensured shelves were well-organised for optimal product visibility.
- Resolved customer complaints efficiently and maintained a positive shopping environment.
- Supervised daily operations to maintain efficient workflow and high standards.
- Trained and mentored new staff on product knowledge and sales techniques.
- Managed inventory processes, ensuring accurate stock levels and timely replenishment.
Food and beverage assistant/ Shift Leader
DoubleTree by Hilton
London
03.2019 - 08.2019
- Supervised daily operations of food and beverage services ensuring high standards of quality and customer satisfaction.
- Trained and mentored junior staff in service protocols and operational procedures to enhance team performance.
- Coordinated staff schedules and managed shift allocations to optimise service efficiency during peak hours.
- Assisted in developing and implementing new service initiatives aimed at improving guest experiences and satisfaction.
- Delivered exceptional customer service by addressing guest inquiries and resolving complaints promptly and effectively.
- Collaborated with kitchen staff to ensure timely and accurate order fulfilment during high-volume service periods.
Food and beverage assistant
DoubleTree by Hilton
01.2018 - 02.2019
- Assisted in serving food and beverages to guests ensuring exceptional customer service experience.
- Coordinated dining room setup and maintained cleanliness throughout service periods.
- Facilitated communication between kitchen and dining staff to ensure seamless operations.
- Monitored guest satisfaction and addressed any concerns to enhance dining experience.
- Engaged with customers to promote specials and ensure accurate orders were taken.
- Participated in training sessions to improve service standards and operational efficiency.
Education
A-Levels - Tourism
Istituto Commerciale Tecnico Turistico
Bari, Italy 09.2012 - 06.2017
Skills
- Heating and frothing milk
- Proficiency in point-of-sale systems
- Patience and tolerance
- Handling customer complaints
- Understanding dietary restrictions
- Knowledge of coffee beans
- Multitasking proficiency
- Menu creation
- Barista equipment maintenance
- Recipe modification
- Food safety regulations
- Speciality coffee brewing
- Latte artistry
- Non-Alcoholic mixology
- Non-Dairy alternatives knowledge
- Beverage preparation speed
- Creative coffee presentation
- Brand standards maintenance
- Business growth tactics
- Recruitment and hiring practices
- Customer Service
- Order processing
- Supplier negotiation
- Seasonal menu changes
- Staff development
- Problem-solving
- Communication skills
- Upselling
- Multilingual
Affiliations
- music
- art
- reading
- travelling
Accomplishments
Employee of the month at the Doubletree by Hilton Hotel
Languages
English
Fluent
Italian
Native
Spanish
Fluent
French
Advanced
Portuguese
Intermediate
References
References available upon request.
Timeline
Barista and Supervisor
Kuro Coffee
05.2025 - Current
Assistant manager and Head of Coffee
OATIS
09.2024 - 05.2025
Coffee shop manager
The Espresso Room
05.2022 - 08.2024
Barista
Vacherin
09.2021 - 05.2022
Barista/ Retail assistant/ Team Leader
sally clarke
08.2019 - 09.2021
Food and beverage assistant/ Shift Leader
DoubleTree by Hilton
03.2019 - 08.2019
Food and beverage assistant
DoubleTree by Hilton
01.2018 - 02.2019
A-Levels - Tourism
Istituto Commerciale Tecnico Turistico
09.2012 - 06.2017