Elliot MacPhail
Haverhill,Suffolk
Summary
I am a hard working and organised shift leader and barista with extensive experience in the hospitality industry. I love communicating with customers as well as recommending them items that they may enjoy.
I always prioritise the customer while maintaining clear health and safety standards with both food and drinks. Keeping the work area and customer area clean is how I organise a calm and engaging work day for those around me on top of producing high quality beverages at a fast pace during busy hours. This consistency is possible due to my understanding of serving multiple customers at a time to ensure that the customer doesn't feel rushed to make a decision but feels welcomed at the same time.
My creative educational background has leant me a knowledge of paying attention to details that may go unnoticed by others to which I can educate and help others improve while being friendly and supportive of others.
Overview
5
5
years of post-secondary education
9
9
years of professional experience
Work history
Shift Leader Barista
Caffe Nero
Cambridge, Cambridgeshire
2022.07 - Current
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Assisted customers in product selection, improving sales figures consistently.
- Conducted regular equipment checks for optimal performance.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Ensured smooth operational flow by effectively managing shift schedules.
- Reconciled cash drawers and prepared bank deposits.
Bar staff member
Haverhill Ex-Servicemen's Club
Haverhill, Suffolk
2019.07 - 2026.07
- Handled cash transactions to ensure accurate accounting.
- Ensured customer satisfaction by providing excellent service.
- Served customers to foster a friendly atmosphere.
- Adhered to health and safety regulations strictly.
Doormen
Haverhill Ex-Servicemen's Club
Haverhill, Suffolk
2017.10 - 2026.07
- Supported event management team during functions at the property.
- Enhanced customer experience with prompt service and polite communication.
- Promoted a welcoming atmosphere for guests through welcome greeting.
- Handled unexpected situations calmly, maintaining peace and orderliness.
Education
Diploma of Higher Education - Art and Design
Long Road Sixth Form College
Cambridge, Cambridgeshire 2017.09 - 2019.06
Foundation Degree in Arts - Illustration
Norwich University of the Arts
Norwich, Norfolk 2019.09 - 2022.07
Skills
Outstanding customer service
Customer experience enhancement
Task delegation
Handover reporting
Workload prioritisation
Cash-handling expertise
Understanding dietary restrictions
Baking basic pastries
Cash register use
Reliability in peak hours
Product knowledge advocacy
Coffee bean selection
Heating and frothing milk
Beverage preparation speed
Accomplishments
In 2023 I won the Area 16 Barista of the Year At Caffe Nero
Timeline
Shift Leader Barista
Caffe Nero
2022.07 - Current
Foundation Degree in Arts - Illustration
Norwich University of the Arts
2019.09 - 2022.07
Bar staff member
Haverhill Ex-Servicemen's Club
2019.07 - 2026.07
Doormen
Haverhill Ex-Servicemen's Club
2017.10 - 2026.07
Diploma of Higher Education - Art and Design
Long Road Sixth Form College
2017.09 - 2019.06