Joshua October
London,City of London
Summary
Hardworking motivated go-getter with excellent customer service experience. Knowledgeable in phone etiquette, email handling and data input. Possess excellent written communication skills. Ability to troubleshoot and multi-task in high-stress environments. Experienced in social media, processing orders and providing friendly customer service with a focus on finding solutions that cater to the customers needs.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work history
Waiter bartender
Pegasus hotel
Georgetown, Guyana
03.2023 - 09.2023
- Upsold items to drive revenue growth.
- Operated cash register.
- Used POS for order/payout.
- Helped restock items.
- Followed all safety procedures.
- Worked efficiently to take orders while multi-tasking.
- Helped support team goals by working with others.
- Greeted and seated guests warmly, creating an inviting ambience right from their entrance into the venue.
- Demonstrated flexibility by covering various shifts as required.
Customer service representative
Giftland office max
Georgetown, Guyana
01.2022 - 03.2023
- Kept operations flowing and reports prepared in a timely manner.
- Helped customers make decisions by giving them comprehensive information about products.
- Processed returns/exchanges promptly to keep customer satisfaction high.
- Kept workspace tidy and organized for customers and employees.
- Kept customers happy by staying one step ahead with proactive need/concern resolution.
Education
NVQ Level 1 - Functional skills English
Lewisham College
London 09.2024 - 06.2025
NVQ Level 1 - Health & Social care (Dementia Awareness)
Lewisham collage
London 09.2024 - 02.2025
NVQ Level 1 - Health & Social care
Lewisham College
London 09.2024 - 07.2025
NVQ Level 2 - Health & Social care
Lewisham College
London 09.2025 - 07.2026
NVQ Level 1 - Mathematics
Lewisham collage
09.2025 -
GCSEs - English
Lewisham collage
London 09.2025 -
Skills
- Phone etiquette
- Excellent written communication/email etiquette
- Customer-Oriented mindset
- Excellent writing skills
- Excellent in data entry
- Ability to navigate social media
- Ability to process orders
- E-mail management
- Follow-up mentality
- Ability to empathize
- Ability to work under pressure
- Patience
- Troubleshooting skills
Extensive product knowledge
Good public speaking skills
Languages
English
Fluent
Timeline
NVQ Level 2 - Health & Social care
Lewisham College
09.2025 - 07.2026
NVQ Level 1 - Mathematics
Lewisham collage
09.2025 -
GCSEs - English
Lewisham collage
09.2025 -
NVQ Level 1 - Functional skills English
Lewisham College
09.2024 - 06.2025
NVQ Level 1 - Health & Social care (Dementia Awareness)
Lewisham collage
09.2024 - 02.2025
NVQ Level 1 - Health & Social care
Lewisham College
09.2024 - 07.2025
Waiter bartender
Pegasus hotel
03.2023 - 09.2023
Customer service representative
Giftland office max
01.2022 - 03.2023