Summary
Overview
Work History
Education
Skills
Timeline
Waitress

Liliana Ludwiniak

London ,England

Summary

A highly efficient and motivated individual looking to grow and gain valuable experience. Courteous and articulate with the ability to liaise effectively with a range of people on multiple levels gained through education and voluntary employment. Organised and punctual with the ability to work in challenging conditions. Capable of working effectively using my own initiative to achieve set targets, deadlines and objectives. Works well within a team with leadership skills that will thrive in a stimulating environment. A good multi-tasker who enjoys responsibility and works well under pressure to meet targets.

Overview

4
4
years of professional experience
6
6
years of post-secondary education
1
1
Language

Work History

Waitress

Puttshack
London , England
04.2022 - Current


  • Guest greeter.
  • Taking orders in a timely and effective manor to ensure high consumer service.
  • Dealing with guest enquiries and complaints.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Answered customers' questions, recommended items, and recorded order information.

Event Coordinator

Puttshack
London , England
04.2023 - 05.2023


  • Performed event coordination for larger parties and gatherings .
  • Set up areas to meet event requirements.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Allergen checks and communicating the results to appropriate staff.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Work though checklist on day of event.
  • Evaluated events success and closed the tab.

Receptionist

Vapianos
London , England
06.2022 - 05.2023
  • Taking orders from consumers.
  • Dealing with customer enquiries and complaints
  • Kept reception area clean and neat to give guests positive first impression.
  • Greeted incoming guests and professionally and provided friendly knowledgeable assistance.
  • Managed multiple tasks and met time-sensitive deadlines.

Receptionist

Pizza Hut
London , England
03.2021 - 03.2022
  • Resolved customer problems and complaints.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Waitress

Fresh Pizza Co
London , England
08.2019 - 05.2021


  • Greeted new customers, discussed specials, and took drink orders.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Used cash registers and credit card machines to cash out customers.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Provided recommendations on menu items and upsold food and drinks to increase sales.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Education

Polish GCSE -A French GSCE A C Maths GSCE C English GSCE C -

Convent of Jesus And Mary Language College
Harlesden
04.2013 - 07.2017

VCTC Level 1 NVQ Diploma In Hairdressing And Beauty Therapy: -

Ealing Hammersmith And West London College
Hammersmith
09.2016 - 10.2018

Skills

    Organisational skills

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Timeline

Event Coordinator

Puttshack
04.2023 - 05.2023

Receptionist

Vapianos
06.2022 - 05.2023

Waitress

Puttshack
04.2022 - Current

Receptionist

Pizza Hut
03.2021 - 03.2022

Waitress

Fresh Pizza Co
08.2019 - 05.2021

VCTC Level 1 NVQ Diploma In Hairdressing And Beauty Therapy: -

Ealing Hammersmith And West London College
09.2016 - 10.2018

Polish GCSE -A French GSCE A C Maths GSCE C English GSCE C -

Convent of Jesus And Mary Language College
04.2013 - 07.2017
Liliana Ludwiniak