Lilian Mwonjoria
Summary
Skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help the team. Reliable and dedicated team player with a hardworking and resourceful approach.
And also, a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
years of professional experience
3
3
years of post-secondary education
Work History
Front of House Waitress
Evolve Hospitality
Cambridge, Cambridgeshire
12.2022 - Current
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimising potential service delays.
- Met with restaurant managers to communicate, review and manage changes to operational processes.
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Crew Trainer
McDonald's
Cambridge, Cambridgeshire
03.2022 - Current
- Set positive examples for team members by demonstrating quality service.
- Mentored junior employees to improve accuracy and efficiency when taking orders.
- Provided regular feedback and constructive criticism of employee performance.
- Developed employees' skills in new tasks or stations.
- Mentored junior employees to improve accuracy and efficiency when taking orders.
- Maintained current knowledge of company standards and up-to-date food safety regulations.
- Served over 50 customers per hour
Student Brand Ambassador
Deliveroo
Cambridge, Cambridgeshire
09.2023 - 10.2023
- Used existing network to build and strengthen relationships with student organisations.
- Maximised conversion, using easy-to-understand language to explain how the product benefits student life.
- Drove continuous improvement by updating content strategy with the latest trends and competitor activity.
- Implemented innovative brand activation ideas that led to product sales increase.
Education
Bachelor of Science - Economics
Anglia Ruskin University
Cambridge 01.2022 - 12.2024
Skills
- Teamwork
- Point Of Sale system operation
- Effective communication
- Ability to work in fast-paced environments
- Customer service
- Adaptability and multitasking
- Market research
- Marketing campaign management
- Market and competitive analysis
Live Brief Work Experience
UN Agency International Telecommunication Union. 09/2023- 12/ 2023.
Currently working with UN in a live brief for my Econometrics Course Module using Stata software to analyse data in ICTs and socio-economic variables provided and drawing findings.
Macawas AI. 01/2023 - 04/2023.
Worked with Macaws, an AI digital marketing agency in a live brief for my Entrepreneurial Journey Course Module to come up with a marketing campaign as well as conducting research and analysis on the digital marketing industry, specifically focusing on the use of AI and automation in driving online presence and sales.
This increased my knowledge of AI and how the world is changing and adapting to technology.
Valiant Lingerie Live Brief. 01/ 2022- 03/ 2022.
Worked with Valiant Lingerie as part of my live brief project in the Digital Marketing Course Module by creating a marketing campaign for the company,researching and getting an understanding of their target market and coming up with a successful campaign for a new product they were introducing into their brand back then.
I gained research skills, digital marketing skills, design, creativity and teamwork from this.
Languages
English
Fluent
Swahili
Fluent
Extracurricular Activities
Member of the entrepreneurship society in university.
Founder of Afrodance Society in Anglia Ruskin Cambridge.
Volunteering
Worked with Born to be Beautiful. 06/2023- 08/2023
A charity organisation operating in both Uganda and India with a vision to help teach vocational beauty skills to women whose lives have been devasted by exploitation. lack of education and abject poverty.
With the goal and hope of restoring dignity and providing a way of eradicating generational poverty.
I volunteered as an accounts and bookkeeping assistant.
Recorded financial transactions.
Helped prepare an annual financial report.
Promoted brand awareness through social media for the charity organisation
Timeline
Student Brand Ambassador
Deliveroo
09.2023 - 10.2023
Front of House Waitress
Evolve Hospitality
12.2022 - Current
Crew Trainer
McDonald's
03.2022 - Current
Bachelor of Science - Economics
Anglia Ruskin University
01.2022 - 12.2024
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