Lila Hawkes
Brighton,East Sussex
Summary
Reliable and committed professional with excellent leadership abilities and customer service expertise. Offering strong communication and problem-solving abilities, with friendly and approachable demeanour. Knowledgeable about providing exceptional customer service and building positive relationships. Ready to use and develop skills in every way I can.
Overview
3
3
years of professional experience
Work history
Customer host/ Key Holder
White Stuff
Brighton, East Sussex
03.2025 - Current
- Designed visual merchandising displays to enhance customer engagement and drive sales.
- Collaborated with management in implementing promotional activities and customer events for increased sales.
- Managed store opening and closing, taking key holder responsibilities seriously to uphold robust security.
- Remained up-to-date on new products and trends to promote increased sales.
- Developed strong customer relationships, resulting in high rate of repeat customers.
Sales assistant
Schuh
Brighton, East Sussex
10.2024 - 01.2025
- Listened to customers needs and preferences to provide targeted advice, increasing sales and opportunities
- Promoted customer loyalty schemes at checkout to help boost client retention.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Sales assistant/ Social media manager
Superdrug
Brighton, East Sussex
06.2023 - 08.2024
- Monitored industry trends to inform social media strategy.
- Created and edited engaging content for Instagram, TikTok, and Facebook to enhance customer interaction.
- Greeted customers and assisted with product selection to satisfy customer needs.
- Conducted stock checks, managed deliveries, and recorded out-of-stock items to meet customer demand.
Education
Dorothy Stringer School
Brighton, Brighton and Hove 09/2017 - 07/2022
Skills
- Inventory control procedures understanding
- Product knowledge mastery
- Customer satisfaction enhancement
- Time management efficiency
- Up-Selling and cross-selling techniques
- Social media platforms utilisation
- Personable demeanour
- Online order fulfillment
- Digital sales platforms use
- Product display creation
- Supervisory competence
- Sales analysis expertise
Timeline
Customer host/ Key Holder
White Stuff
03.2025 - Current
Sales assistant
Schuh
10.2024 - 01.2025
Sales assistant/ Social media manager
Superdrug
06.2023 - 08.2024
Dorothy Stringer School
09/2017 - 07/2022