Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Timeline
Generic

Summer Jo Stokes

Edinburgh,Edinburgh

Summary

I am a hardworking and customer-focused individual with experience in both the hospitality and retail industries. Throughout my roles as a key holder at Pets at Home, a team member at Nando’s, and a retail assistant at Matalan, I have developed strong communication, teamwork, and problem-solving skills in fast-paced environments. I thrive in roles that require excellent customer service, adaptability, and attention to detail. My ability to work efficiently under pressure while maintaining a positive and professional attitude makes me a valuable team member.

Outside of work, I have a strong passion for fashion and textiles, as well as creative hobbies such as music and cooking. I also enjoy bouldering, which has helped me develop resilience, problem-solving skills, and a strong work ethic. My diverse interests allow me to bring creativity, discipline, and enthusiasm into everything I do, both professionally and personally. Knowledgeable about retail operations and customer service. Strong communication skills, problem-solving abilities, and knack for teamwork. Ready to use and develop organisational skills, attention to detail, and leadership in [Desired Position] role.

Overview

6
6
years of professional experience

Work history

Key holder

Pets At Home
Edinburgh, Edinburgh
12.2022 - Current
  • Managed opening or closing procedures whilst adhering strictly to company policies.
  • Balanced tills at the end of each shift for accurate accounting.
  • Organised stock inventories regularly, ensuring product availability at all times.
  • Handled escalated issues from customers promptly, ensured optimal resolution was achieved.
  • Maintained visual merchandising standards to attract potential customers.
  • Upheld highest levels of cleanliness throughout store premises for a pleasant shopping atmosphere..
  • Demonstrated excellent product knowledge to assist customers with purchases.
  • Managed merchandise displays-enhanced customer engagement levels significantly.
  • Assumed responsibility for cash handling and financial transactions.
  • Provided training to new staff members, fostering a team-oriented environment.
  • Ensured smooth store operations by effectively managing shifts.

Front of House and Back of House

Nandos
Edinburgh, Edinburgh
11.2021 - 12.2022
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Cleared tables rapidly upon guest departure, readying them for next set of diners.
  • Communicated dietary requirements to kitchen staff, avoiding potential allergic reactions.
  • Resolved minor issues swiftly before they escalated into major problems thus securing positive reviews from patrons.
  • Tailored portions sizes according to specific dish requirement, reducing waste.
  • Complied with local food safety regulations, contributing to overall restaurant compliance rating.
  • Upheld health and safety regulations through proper handling and storage of ingredients.
  • Provided special diet meals upon request, catering to unique customer needs.
  • Managed stock rotation to reduce food wastage.
  • Streamlined food preparation process with effective coordination amongst team members.

Retail assistant

Matalan
Bishopbriggs, East Dunbartonshire
09.2019 - 03.2020
  • Provided coverage during peak times to manage customer flow effectively.
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Helped in the setup of special events and promotional activities within the store.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Followed company policies whilst handling returns and exchanges, preserving customer loyalty.

Education

HND - Textiles

Edinburgh College
Edinburgh
08.2023 -

Scottish Qualifications Certificate -

Bishopbriggs Academy
Glasgow
08.2015 - 06.2021

Skills

  • Stock rotation practices
  • Inventory control understanding
  • Retail salesmanship
  • Retail operations understanding
  • Store cleanliness maintenance
  • Store policy enforcement
  • Cash handling acumen
  • Loss prevention awareness
  • Barcode scanner proficiency
  • Basic computer literacy
  • Health and Safety Compliance
  • Product demonstrations
  • Employee management
  • Staff supervision
  • Complaint handling
  • Retail management
  • Lifting heavy objects
  • Health and safety procedures

Affiliations

  • Textiles and Fashion
  • Bouldering
  • Cooking
  • Music and Podcasts
  • Outdoors

Timeline

HND - Textiles

Edinburgh College
08.2023 -

Key holder

Pets At Home
12.2022 - Current

Front of House and Back of House

Nandos
11.2021 - 12.2022

Retail assistant

Matalan
09.2019 - 03.2020

Scottish Qualifications Certificate -

Bishopbriggs Academy
08.2015 - 06.2021
Summer Jo Stokes