Dominic Brady
Sunderland
Summary
Dedicated professional with extensive experience in customer service, retail operations, and construction. Strong skills in risk management, communication, and organizational abilities. Proficient in cash handling, merchandise display design, and inventory control. Committed to health and safety compliance with expertise in environmentally conscious practices and staff supervision.
Overview
8
8
years of professional experience
1
1
Certification
Work history
Key Holder
The Works Ltd - Washington
Washington
2022.09 - 2023.11
- Welcomed customers and ensured positive experiences through attentive service.
- Processed refunds and resolved customer issues, enhancing customer satisfaction through effective conflict resolution.
- Collaborated with colleagues to enhance customer satisfaction in-store.
- Coordinated team tasks, promoting collaboration and a positive atmosphere among staff.
- Supported management by taking on supervisory duties in their absence.
- Handled cash transactions accurately and adhered to data protocols.
- Executed banking and cash reconciliation, ensuring accuracy and integrity of financial reports.
Pavior
South Tyneside Council - South Shields
South Shields
2017.09 - 2022.09
- Assisted in executing block paving, flagging, fencing, and drainage tasks to improve public infrastructure.
- Supported team in maintaining public highways to promote safety for all users.
- Collaborated with team to address emergency work (cat 1’s) ensuring timely response to critical situations.
- Gained practical understanding of health and safety regulations during reactive work.
- Participated in installation of street furniture and setting heights and fall cross fall.
- Aided projects in highways department for South Tyneside Council, contributing to overall operational goals.
- Successfully completed tasks within tight deadlines.
- Performed day-to-day duties competently and efficiently.
- Worked flexible hours covering nights, weekends, and bank holidays.
Sales Associate
H Samuel - Sunderland
Sunderland
2015.09 - 2017.09
- Assisted customers in understanding product offerings and addressing inquiries effectively.
- Developed rapport with customers to enhance their shopping experience and ensure satisfaction.
- Supported watch department operations through effective communication and organisation.
- Maintained cleanliness and presentation of merchandise to meet company standards.
- Met deadlines for stock orders and timely responses to supplier communications.
- Handled incoming calls and addressed customer queries efficiently.
- Acquired in-depth knowledge of product range to facilitate informed discussions with customers.
- Managed cash transactions accurately throughout shifts.
- Supported marketing initiatives by setting up promotional displays.
- Boosted store reputation with excellent customer service skills.
- Established rapport with customers through attentive listening and communication.
- Participated in staff meetings contributing valuable insights for improvement.
- Lead the training of new staff members to improve team efficiency.
- Contributed to sales targets through active promotion of products.
- Assisted in visual merchandising, improving shop floor appeal.
- Handled cash transactions accurately maintaining financial integrity.
- Conducted inventory checks to ensure stock accuracy.
- Maintained tidy sales floor to enhance shopping experience.
- Advised customers on product selection based on their needs.
- Provided product knowledge to customers for informed purchases.
Support Worker
Catch 22 - Newcastle upon Tyne
Newcastle upon Tyne
2015.07 - 2015.08
- Over the summer months of 2015 I worked for the National Citizen Service; a government organisation that gets young people involved in their community. My job role was very fulfilling and made me feel very proud. I served as a team leader along with another colleague and two interns. Altogether I worked roughly 12 weeks, from the month of June to August. We would take a group of 15 young adults on excursions that had been planned by NCS. For 2 weeks of each term I was asked to work away in Newcastle city centre and my favourite place, Kingswood. My main role was to make sure that all the teenagers were supervised and supported, throughout their time on the summer camp. I was responsible for their well being and making sure that there was no bullying within my group, or any others. I also made sure that all the young adults in my group had everything they needed for the excursions, such as the right medication. Some of the members of my group had learning difficulties, and therefore needed extra encouragement to interact with one another. To be good at this role I had to have the right attitude. I needed to be fun, playful and caring, as well as have strict and mature attitude for the youths to take me seriously, especially since there wasn’t a lot of age gap between us. This job was the biggest and most fulfilling opportunity to date, and I am very grateful to have been a part of it. It was such a rewarding job aspect, and has taught me to be confident as well as being a leader.
- Willing to relocate: Anywhere
- Personal Details
- Driver’s License: None
- Eligible to work in the UK: Yes
- Highest Level of Education: A-Level or equivalent
- Industry: Construction, Retail, Sales, Security & Public Safety
Education
A-Level or equivalent - English, Media, Applied Science
Sunderland College
Sunderland 2012.09 - 2014.07
GCSE or equivalent - English, Maths, Science
Red House Academy
Sunderland 2007.01 - 2012.01
Bachelor of Arts - English Literature & History
Northumbria University
Newcastle upon Tyne 2023.09 -
Skills
- Customer service and support
- Block paving and flagging
- Cash handling and retail sales
- Risk management strategies
- Communication skills
- Manual handling techniques
- Organisational skills
- Cash handling acumen
- Merchandise display designing
- Price tagging
- Inventory control understanding
- Lock and key maintenance
- Store cleanliness maintenance
- Retail operations understanding
- Basic computer literacy
- Retail salesmanship
- Stock rotation practices
- Loss prevention awareness
- Health and Safety Compliance
- Sales performance evaluation
- Fire safety procedures
- Sales reporting
- Staff supervision
- Customer retention strategies
- Cash register operation
- Positive attitude
- First Aid trained
- Health and safety procedures
- Stock replenishment
- Retail customer service
- Concrete paving
- Resurfacing roads
- Paver machine operation
- Weather condition adaptability
- Environmentally conscious work practices
- Construction legislation knowledge
- Site marking
- Resilient under pressure
- Road repairing
- Block cutting
- Tarmac handling
- Brick and block paving
- Kerb setting
- Pavers maintenance
- Traffic regulation compliance
- Compacting techniques
- Screed board adjustment
- Block replacing
Certification
- SWQR Operative (Street Works Qualifications Register)
- Abrasive Wheels Certificate
- Emergency First Aid at Work
- Manual Handling Awareness
Affiliations
- Full time dad
- Dog walking
- Prioritising family life
Additional information
I took time away from full-time employment to prioritise my family responsibilities as a father of three, including supporting children with autism. Managing appointments, educational support, and structured routines required resilience, organisation, and clear communication—skills that are highly transferable to the workplace.
Alongside these responsibilities, I returned to higher education and am currently studying English Literature and History at Northumbria University. My studies have strengthened my critical thinking, research capability, written communication, and ability to analyse complex information. I am now motivated to re-enter the workforce and apply both my academic training and real-world problem-solving skills in a professional setting.
Timeline
Bachelor of Arts - English Literature & History
Northumbria University
2023.09 -
Key Holder
The Works Ltd - Washington
2022.09 - 2023.11
Pavior
South Tyneside Council - South Shields
2017.09 - 2022.09
Sales Associate
H Samuel - Sunderland
2015.09 - 2017.09
Support Worker
Catch 22 - Newcastle upon Tyne
2015.07 - 2015.08
A-Level or equivalent - English, Media, Applied Science
Sunderland College
2012.09 - 2014.07
GCSE or equivalent - English, Maths, Science
Red House Academy
2007.01 - 2012.01