Summary
Overview
Work history
Education
Skills
Custom
References
Timeline
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LIBERTY MARSH

Birmingham City

Summary

Results-driven Lettings Manager with a proven record of driving growth in Birmingham’s competitive rental market. Recognised as one of the youngest managers at Martin & Co, I set company records for lets agreed, built long-term investor relationships, and consistently exceeded performance targets. I bring passion-backed expertise in maximising landlord returns while ensuring exceptional service for tenants, developers, and returning investors. Through persistence and determination, I foster a positive culture where we enjoy our work, challenge ourselves, and drive growth together.

Overview

2
2
years of professional experience
10
10
years of post-secondary education

Work history

Lettings Manager

Martin & Co
Birmingham City
04.2025 - 09.2025
  • Drive lettings and contribute to the management of a portfolio of 2,300+ properties, helping to maximise rental yields and maintain high landlord retention.
  • Coordinate with master agents, developers, and overseas investors, delivering tailored investment advice and strategic rental guidance.
  • Conduct pre-marketing inspections, photography, and staging, reducing void periods and improving property appeal.
  • Oversaw full compliance across NRL1, EPCs, Gas Safety Certificates, and Selective Licensing, ensuring complete adherence to regulatory standards and safeguarding landlord portfolios.
  • Lead and mentor a high-performing team, consistently exceeding KPIs and improving operational efficiency.
  • Company Growth Achievement: Increased average commission per let through premium property management, contributing to higher revenue and enhanced service offerings.

Senior Lettings Consultant

Martin & Co
Birmingham City
09.2024 - 04.2025
  • Launched into a senior role, consistently exceeding branch performance records through strong negotiation skills, competitive awareness, and results-driven focus.
  • Built and retained strong landlord and tenant relationships, turning complaints or challenges into positive outcomes and referral opportunities.
  • Coordinated property lets, compliance checks, and tenancy progression, ensuring smooth operations while supporting other departments as needed.
  • Supported cross-functional teams, improving efficiency and collaboration.
  • Delivered exceptional customer experiences, driving repeat business, referrals, and portfolio growth.

Lettings Consultant

Martin & Co
Birmingham City & Harborne
05.2023 - 09.2024
  • I thrived as a Lettings Consultant at Martin & Co Birmingham City & Harborne, where I cultivated my passion for the property sector.
  • Fostered strong client relationships through effective communication and tailored property solutions.
  • Enhanced negotiation skills, contributing to successful lettings in a competitive market.
  • Gained valuable experience in portfolio management, ensuring client satisfaction and retention.

Education

A Levels - Cambridge Technical Business Studies - Distinction * , Geography - C, Economics - D

Old Swinford Hospital
Stourbridge, West Midlands
09.2020 - 06.2022

GCSEs - Religious Studies, Business Studies, Mathematics, Biology, English Literature, English Language, Physics, French, Chemistry

Summer Hill School
Kingswinford, West Midlands
09.2011 - 03.2020

Skills

  • Consultative Selling
  • International Client Management
  • Cross-functional Collaboration and communication
  • Client Onboarding & Portfolio Takeover
  • Partnership Development
  • Property Appraisal & Investment Analysis
  • Market Research & Competitor Analysis
  • Pre-Marketing Property Inspections
  • Property Presentation & Staging
  • Strategic Portfolio Growth
  • Assessment & Problem-Solving
  • Mentoring & Supporting Team Members
  • Onboarding
  • Risk Assessment & Problem-Solving
  • Service Excellence & Retention
  • CRM Platforms
  • Compliance Tools
  • Collaboration and communication
  • Property Listing & Marketing Platforms
  • Photography Coordination & Property Presentation
  • Digital Communication Tools
  • Excel & Reporting Software

Custom

Bronze Duke of Edinburgh Award, Kingswinford

References

References available upon request.

Timeline

Lettings Manager

Martin & Co
04.2025 - 09.2025

Senior Lettings Consultant

Martin & Co
09.2024 - 04.2025

Lettings Consultant

Martin & Co
05.2023 - 09.2024

A Levels - Cambridge Technical Business Studies - Distinction * , Geography - C, Economics - D

Old Swinford Hospital
09.2020 - 06.2022

GCSEs - Religious Studies, Business Studies, Mathematics, Biology, English Literature, English Language, Physics, French, Chemistry

Summer Hill School
09.2011 - 03.2020

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LIBERTY MARSH