Accomplished Director of Lettings experienced in property management and sales negotiation. Exceeded sales goals through strategic thinking and consultative selling while enhancing client service and driving business development. Focused on leveraging residential real estate expertise to expand market share and optimise client satisfaction.
Overview
31
31
years of professional experience
Work History
DIRECTOR OF LETTINGS
OWNED BY ME -J & R PROPERTY SPECIALISTS
HOLBURY, SOUTHAMPTON, HAMPSHIRE
01.2011 - 07.2026
Promoted property sales through adverts, open houses and participation in multiple listing services.
Compiled comprehensive lists of available properties for sale, categorising by location and price range.
Conducted property viewings, highlighting key features to prospective buyers and tenants.
Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
Greeted new home buyers and promoted features of newly constructed homes.
Monitored the property market to identify investment opportunities for clients.
Presented purchase offers to sellers for consideration with recommendations for next steps.
Achieved high referral rates, reflecting strong client satisfaction and loyalty through exceptional service.
Assisted clients with relocation services, providing support throughout the moving process.
Met and exceeded sales goals through consultative sales techniques and closing abilities.
Assisted clients in leasing various types of properties, including homes, flats, and commercial spaces.
Provided comprehensive market analysis to advise clients on property valuation and pricing strategies.
Created and maintained large client base by meeting needs and providing exceptional customer service.
Conducted property tours to potential buyers and renters.
Provided weekly feedback to sellers regarding all showings and marketing activities to build trust and transparency.
Wrote contract documents, purchase agreements and closing statements.
Coordinated property closings, overseeing signing of documents and disbursement of funds.
Communicated with owners regarding home and loan status.
Generated new business opportunities through networking events and local community engagement.
Estimated property value by conducting comparative market analysis.
Guided home buyers, sellers and renters through different types of property transactions.
Assisted property owners in locating tenants to lease or rent available space.
Executed targeted marketing campaigns to enhance property visibility, leveraging social media and digital platforms for greater reach.
Created marketing material for properties highlighting benefits.
Evaluated listed properties against recently sold comparable estates to establish competitive market pricing.
Proposed housing solutions based on client requirements and budget.
Conducted thorough pre-qualification checks on potential buyers and tenants to ensure suitability.
Maintained extensive knowledge of housing market trends and developments.
Compared listed property with recently sold estates of similar nature to determine competitive market prices.
Collaborated with photographers and stagers to present properties in the best possible light.
Conferred with lenders, home inspectors and other service providers to meet terms and conditions of purchase agreements before closing dates.
Used research and business development strategies to build client leads for buying, selling and renting.
Oversaw property inspections, identifying and addressing any issues to enhance appeal.
Developed excellent rapport with custom builders to expand opportunities for growth.
Prepared detailed reports and contracts, ensuring accuracy and compliance with legal requirements.
Coordinated lease agreement signings and facilitated the transfer of property rights between parties.
Coordinated open house events to boost client interest in property.
Organised and hosted open house events to increase property exposure and attract potential buyers.
Coordinated with solicitors, mortgage brokers, and other professionals to facilitate smooth property transactions.
Managed rental finances by tracking late payments, maintaining expense records, and ensuring timely processing of payments to optimise cash flow.
Advised prospective clients on current market activities and desirable opportunities in neighbourhoods.
Implemented repairs and maintained maintenance schedules to keep properties in optimum condition.
Obtained client testimonials for websites, social media and other marketing materials to enhance selling strategies.
Conducted tenant interviews, reviewed financial backgrounds, and performed credit checks to determine eligibility.
Expanded market share by executing successful sales strategies capitalising on current conditions.
Dealt with nuisance issues impacting tenant happiness and occupancy rates.
Oversaw personnel recruitment, training and performance-management to keep operations profitable and aligned with customer expectations.
Improved profits, negotiating and authoring contracts and leases for [Type] properties.
Conducted thorough market analyses to set competitive rent prices and attract high-quality tenants.
Maintained up-to-date knowledge of legislation affecting lettings, advising clients on compliance and best practices.
Managed budget for property repairs and improvements, ensuring cost-effective spending and value addition.
Prepared detailed monthly reports on portfolio performance, including occupancy rates and financial returns.
Streamlined administrative processes, utilising property management software for efficiency and accuracy.
Established a network of reliable contractors for property maintenance, ensuring quality workmanship and timely completion.
Actively participated in industry events and training courses to stay abreast of market developments and professional standards.
Analysed feedback from tenants and landlords to identify areas for improvement in service delivery.
Implemented targeted marketing strategies to enhance property visibility and attract potential tenants.
Oversaw lease renewals, negotiating terms to meet changing market conditions and client needs.
Facilitated smooth move-ins and move-outs, coordinating between tenants and cleaning and maintenance staff.
Assessed tenant applications diligently, conducting background and reference checks to ensure reliability.
Delivered exceptional customer service, addressing tenant queries and concerns swiftly to ensure satisfaction.
Managed property portfolios, maximising rental yields and minimising vacancies through strategic lettings management.
Negotiated tenancy agreements, securing favourable terms for both landlords and tenants to foster long-term relationships.
Organised and oversaw property viewings, effectively communicating features and benefits to prospective tenants.
Developed and maintained relationships with landlords, providing regular updates on property status and market trends.
Coordinated with maintenance teams to resolve issues promptly, maintaining high standards of property condition.
Implemented safety protocols for property viewings and inspections, prioritising the well-being of staff and clients.
BRANCH MANAGER- ESTATE AGENT
WHITEWOODS
TOTTON, SOUTHAMPTON, HAMPSHIRE
09.2009 - 12.2010
Developed and implemented strategies to increase sales and profitability within the branch.
Managed daily operations of branch, overseeing staff performance and customer service standards.
Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
Oversaw recruitment, training, and development of staff to enhance branch productivity.
Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
Prepared and presented reports on branch performance, trends, and forecasts to senior management.
Analysed financial reports to monitor branch performance and identify areas for improvement.
Monitored operations to keep processes aligned with targets and matching forecasts.
Liaised with senior management to align branch objectives with overall company goals.
Established company targets based on previous performance and predicted forecasts.
Reviewed reports, recommendations and requests from subordinate leadership.
Monitored compliance with regulatory requirements to uphold legal and ethical standards.
Directed marketing campaigns and promotional activities to increase brand awareness and attract new customers.
Fostered a positive working environment, promoting teamwork and employee satisfaction.
Evaluated market conditions and competitor activities to adjust strategies and maintain competitive edge.
Oversaw day-to-day functioning of [Type] operation.
Analysed and determined courses of action to align operations and revenue performance with organisational goals.
Set ambitious expectations for operations and established pathways to accomplishing goals.
Evaluated departmental performance and developed improvements to key operations.
Reported successes, failures and new plans to governing body to guide decision-making.
Negotiated contracts with vendors and suppliers to optimise costs and ensure quality service.
Authorised use of teams and materials for specific departments and projects.
Negotiated contracts with vendors and suppliers to optimise costs and ensure quality service.
BRANCH MANAGER - ESTATE AGENT
Beales
BITTERNE, SOUTHAMPTON, HAMPSHIRE
09.2005 - 09.2009
Developed and implemented strategies to increase sales and profitability within the branch.
Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
Managed daily operations of branch, overseeing staff performance and customer service standards.
Oversaw recruitment, training, and development of staff to enhance branch productivity.
Developed high-performing teams to consistently exceed goals, drive revenue and expand markets.
Established and maintained productive relationships with key business clients to secure long-term business.
Analysed financial reports to monitor branch performance and identify areas for improvement.
Prepared and presented reports on branch performance, trends, and forecasts to senior management.
Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
Fostered a positive working environment, promoting teamwork and employee satisfaction.
Liaised with senior management to align branch objectives with overall company goals.
Set ambitious expectations for operations and established pathways to accomplishing goals.
Monitored operations to keep processes aligned with targets and matching forecasts.
Selected and mentored senior staff, creating successful leadership team.
Cultivated strong industry relationships to promote services and improve business operations.
Evaluated market conditions and competitor activities to adjust strategies and maintain competitive edge.
Managed inventory levels to prevent stockouts while minimising excess stock and associated costs.
Built a successful business culture focused on performance optimisation and goal attainment.
Analysed and determined courses of action to align operations and revenue performance with organisational goals.
Negotiated contracts with vendors and suppliers to optimise costs and ensure quality service.
Reported successes, failures and new plans to the governing body to guide decision-making.
Oversaw day-to-day functioning of [Type] operation.
Represented [Type] operations at board meetings, public hearings and events.
Represented [Type] operations at board meetings, public hearings and events.
Senior Sales Negotiator
MARQUES
LONDON ROAD, SOUTHAMPTON, HAMPSHIRE
09.2004 - 09.2005
Negotiated property sales by effectively communicating with buyers and sellers to reach mutually beneficial agreements.
Resolved customer issues and complaints with quick-thinking problem-solving.
Built exceptional customer satisfaction by delivering friendly service.
Resolved customer issues promptly, maintaining a high level of customer satisfaction and retention.
Consistently achieved or surpassed sales targets.
Developed engaging sales pitches to promote products and services of the company.
Secured new clients through targeted prospecting and networking.
Achieved and surpassed monthly sales targets, earning recognition as a top performer within the team.
Listened intently to customers to identify upselling opportunities.
Negotiated contracts with clients, securing profitable deals and achieving sales targets consistently.
Actively participated in weekly sales meetings, offering insights and strategies to drive sales forward.
Provided accurate quotes and price information to inform customer decision-making.
Maintained accurate records of all sales transactions, ensuring compliance with company policies.
Demonstrated products to show potential buyers' benefits and advantages and encourage purchases.
Coordinated sales efforts with marketing teams to increase profits.
Followed brand guidelines to provide consistent customer experience.
Updated product knowledge regularly through training and research, providing clients with accurate information.
Conducted cold calls to engage potential customers and generate leads. to build lead database.
Gathered customer feedback on products and services, informing improvements and innovations.
Overcame customer objectifications to maximise conversions.
Analysed market trends to identify new sales opportunities, contributing to strategy development.
Provided training to new sales staff, sharing best practices and enhancing team performance.
Implemented effective sales strategies to overcome competition and penetrate new market segments.
Exhibited first class customer follow-up support for enhanced service.
Prepared quotes with accurate and competitive pricing to drive conversion.
Conducted in-depth needs assessments for clients, recommending tailored solutions to meet their requirements.
Verified and reviewed completed contracts to maximise customer satisfaction.
Documented orders and facilitated deliveries following special requests of customers to increase loyalty and retention.
Researched competitors to understand market positioning and identify areas for improvement. to identify next strategies and areas requiring improvement.
Oversaw contract negotiations and closings to manage complete sales cycle process.
Processed reservations on internal booking system for accurate recordkeeping.
Attended industry networking events, trade shows and connected in social media sites to incur prospective clients.
Provided expert advice to clients on property presentation and improvements to enhance appeal and accelerate the sale process.
Coordinated with photographers and stagers to present properties in the best possible light, attracting higher interest and offers.
Conducted property valuations and presented findings to potential sellers, demonstrating market knowledge and professionalism.
Oversaw the negotiation of offers and contracts, ensuring terms were favourable to clients and in compliance with legal requirements.
Prepared detailed progress reports for clients, keeping them informed of developments and managing expectations throughout the sales process.
Utilised CRM systems to track interactions with clients, ensuring all communication was recorded and follow-up actions were completed timely.
Analysed local property market trends to advise clients on realistic pricing strategies and optimise sales opportunities.
Collaborated with solicitors, mortgage advisors, and other professionals to facilitate smooth transactions from initial offer to completion.
Monitored sales performance against targets, implementing corrective actions when necessary to achieve objectives.
Persuaded hesitant buyers by addressing concerns and highlighting long-term benefits of investment, resulting in successful sales closures.
Developed and maintained strong relationships with clients, providing exceptional customer service to encourage repeat business.
Organised and led property viewings, showcasing features and benefits to stimulate interest and drive sales.
Resolved complex negotiations and disputes between parties, utilising strong problem-solving skills to achieve resolutions.
SENIOR ESTATE AGENT`
AUSTIN & WYATT
SHIRLEY, SOUTHAMPTON, HAMPSHIRE
09.2000 - 09.2004
Prepared comprehensive property reports for estate agents and clients, emphasising key features and benefits to aid decision-making.
Collaborated with estate agents to create visually appealing property listings, increasing viewings and sales.
Assisted with property viewings, arranging appointments and providing potential buyers with detailed information.
Helped clients look for properties based on needs and financial standing.
Managed incoming phone calls and inquiries, scheduling appointments and coordinating meetings to ensure efficient client engagement and communication.
Handled telephone and email enquiries, responding promptly to questions from clients and stakeholders.
Liaised with estate agents, landlords, and service providers to streamline relocation processes.
Developed and maintained strong relationships with estate agents and builders to secure advantageous deals for mutual clients.
Established strong relationships with estate agents and property developers, expanding network and business opportunities.
Fostered strong relationships with property developers and real estate agents to expand business opportunities.
Developed strong relationships with estate agents and solicitors to enhance service delivery.
Collaborated with real estate agents to identify investment opportunities and expand the portfolio.
Conducted comprehensive market analysis to identify lucrative investment opportunities in the real estate sector.
Collaborated with estate agents and property developers to gather essential information for valuations.
Collaborated with estate agents and solicitors to gather pertinent information for valuations.
Liaised with legal advisors to ensure compliance with all regulatory requirements and to manage estate-related legal matters.
Liaised with solicitors, conveyancers, and estate agents to facilitate smooth transactions.
Delivered administrative support to senior management, enabling focus on strategic objectives and leadership responsibilities.
Reported on procurement activities and achievements to senior management, providing insights for strategic decision-making.
Prepared detailed reports on service performance, presenting findings to senior management for strategic decision-making.
Prepared detailed project reports for senior management, highlighting work progress and challenges.
Conducted detailed risk assessments, identifying potential vulnerabilities and recommending preventive measures to senior management.
Liaised with senior management to inform decision-making, presenting operational insights and strategic recommendations.
Liaised with senior management to report on regional performance, highlighting successes and areas for improvement.
Supported senior HR staff in gathering and processing invoices and time-sheets.
Managed client databases, updating contact details and property requirements to facilitate targeted marketing.
Captured high-quality photos of properties to enhance marketing materials. of property before and after repairs for marketing purposes.
Welcomed clients upon arrival, offering refreshments and notifying managers of their presence, providing refreshments and alerting managers on arrival.
Prepared detailed reports on shift activities, presenting findings to senior management.
Advised senior management on recruitment strategies and workforce planning, supporting organisational growth objectives.
Managed incoming phone calls, addressing inquiries, scheduling appointments, and coordinating meetings, handling matters from booking appointments to scheduling meetings and answering questions.
Estate Agent
FOX & SONS
SOUTHAMPTON, HAMPSHIRE
09.1997 - 09.2000
Marketed properties effectively through various channels, including online platforms and estate agency windows.
Developed and maintained strong relationships with property owners, offering personalised service and advice.
Provided regular updates to clients on market trends, offering strategic advice on buying, selling, or letting.
Created and maintained a database of clients, keeping them informed of relevant properties and market updates.
Negotiated sales and lettings agreements, achieving optimal terms for both sellers and landlords.
Promoted property sales through adverts, open houses and participation in multiple listing services.
Created comprehensive listings of available properties for potential buyers.
Conducted property viewings, highlighting key features to prospective buyers and tenants.
Collaborated with solicitors and other professionals to streamline the property transaction process.
Met and exceeded sales goals through consultative sales techniques and closing abilities.
Provided weekly feedback to sellers regarding all showings and marketing activities to build trust and transparency.
Prepared detailed property descriptions and photographs for marketing materials and online listings.
Conducted property viewings, providing comprehensive details on features and answering potential buyer queries.
Delivered exceptional customer service, addressing queries and concerns promptly to ensure client satisfaction.
Maintained extensive knowledge of housing market trends and developments.
Followed up with prospects and hot leads to obtain exclusives and drive new sales.
Developed and maintained strong relationships with clients, offering personalised advice on property matters.
Created marketing material for properties highlighting benefits.
Confidently communicated with potential buyers, highlighting [Type] features of properties to secure offers.
Managed property listings on various platforms, ensuring accurate and enticing descriptions.
Interviewed clients to determine property needs and preferences.
Completed thorough property inspections before, during and after tenancies.
Arranged and attended property viewings, displaying in-depth [Type] knowledge.
Utilised advanced negotiation skills to close deals efficiently, meeting both buyer and seller expectations.
Handled all administrative tasks related to property transactions, from initial inquiries to completion.
Coordinated with solicitors, mortgage brokers, and other professionals to facilitate smooth property transactions.
Built and maintained relationships with customers, generating repeat business through [Task] and [Task].
Compared listed property with recently sold estates of similar nature to determine competitive market price.
Expertly closed sales, exceeding monthly targets by [Number]%.
Estimated property value by conducting comparative market analysis.
Greeted new home buyers and promoted features of newly constructed homes.
Delivered exceptional customer service, receiving positive feedback and referrals from satisfied clients.
Conducted property tours to potential buyers and renters.
Inputted details of interested buyers and sellers into [System] promptly to ensure timely follow-up.
Assisted property owners in locating tenants to lease or rent available space.
Assisted clients in leasing residential and commercial properties by identifying suitable options.
Enhanced property visibility by crafting compelling social media content and engaging with online communities.
Improved profits, negotiating and authoring contracts and leases for [Type] properties.
Assisted clients with relocation services, providing support throughout the moving process.
Presented building models to potential clients tailored to their specific needs and preferences.
Evaluated listed properties against recently sold comparable estates to establish fair market values.
Conferred with lenders, home inspectors and other service providers to meet terms and conditions of purchase agreements before closing dates.
Coordinated open house events to boost client interest in property.
Negotiated sales and lettings agreements, securing favourable terms for clients.
Maintained up-to-date knowledge of the property market, trends, and relevant legislation.
Organised the printing and distribution of marketing materials, such as [Type] and [Type], generating interest in available properties.
Monitored the property market to identify investment opportunities for clients.
Acted as intermediary in negotiations between buyers and sellers, striving to give fair deals to both parties.
Organised open house events, attracting potential buyers and facilitating swift property transactions.
Submitted all necessary documentation to office broker for file compliance.
Maintained up-to-date knowledge of legal requirements affecting property sales and lettings.
Offered guidance on property improvement and staging to maximise selling price and reduce time on market.
Developed excellent rapport with custom builders to expand opportunities for growth.
Coordinated property maintenance and repairs, liaising with contractors to ensure high standards.
Assisted in the development and implementation of the estate agency's marketing strategy.
Proposed housing solutions based on client requirements and budget.
Presented purchase offers to sellers for consideration with recommendations for next steps.
Generated new business opportunities through networking events and local community engagement.
Prepared detailed reports and contracts, ensuring accuracy and compliance with legal requirements.
Conducted thorough pre-qualification checks on potential buyers and tenants to ensure suitability.
Valued a wide range of properties, applying expert knowledge to establish accurate market prices.
Effectively negotiated with potential sellers, securing contracts in [Number]% of meetings.
Analysed local property market conditions, advising clients on the best times to buy or sell.
Communicated with owners regarding home and loan status.
Expanded market share by executing successful sales strategies capitalising on current conditions.
Provided comprehensive market analysis to advise clients on property valuation and pricing strategies.
Used research and business development strategies to build client leads for buying, selling and renting.
Maintained high referral rates and received exceptional feedback from previous clients.
Resolved disputes between parties professionally, acting as a mediator to reach amicable solutions.
Advised prospective clients on current market activities and desirable opportunities in neighbourhoods.
Secretary
Mann & Co Estate Agents
SOUTHAMPTON, HAMPSHIRE
09.1995 - 09.1997
Handled incoming calls and enquiries, offering professional assistance and directing to appropriate departments for further action.
Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
Screened incoming telephone calls and PR enquiries, directing them through appropriate communication channels.
Provided positive first impressions by maintaining immaculate reception areas and warmly greeting clients.
Organised personal and professional calendars, sending reminders and updates for upcoming meetings and events.
Coordinated and booked meetings, conferences and client appointments for managers.
Took accurate and detailed notes at meetings covering agenda items, action points and proposals.
Documented and shared weekly meeting minutes.
Drafted, reviewed, and distributed professional correspondence, including emails, letters, and memos to support business communication.
Handled emails and written business correspondence on behalf of senior office staff.
Maintained an organised filing system documenting business operations.
Organised and maintained filing systems, both electronic and paper-based, to uphold data confidentiality and ease of access.
Dealt with confidential and sensitive data and appropriately maintained records.
Acted with diplomacy and maintained confidentiality when dealing with sensitive issues.
Executed detailed instructions to complete assigned tasks efficiently. to complete administrative tasks within deadlines.
Managed competing priorities, moving between tasks at short notice to meet deadlines.
Established strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines.
Kept reception space tidy and professional to welcome visitors.
Kept stationery and office supplies well stocked to meet operational needs.
Facilitated smooth operation of office equipment, including photocopiers, scanners, and printers, troubleshooting issues as necessary.
Worked with Microsoft Word and Google Docs to complete word processing tasks.
Generated high-quality reports, documents and presentations.
Generated and distributed invoices to obtain fee payments.
Recorded staff absences and communicated to affected teams.
Liaised with clients, suppliers, and service providers, building strong relationships to support business operations.
Monitored progress, explored problems and negotiated solutions while carrying out work.
Collated and organised business documents within orderly systems.
Streamlined document management process, converting paper files to digital format to enhance retrieval efficiency.
Fielded high-volume business calls through successful switchboard operation.
Acted with diplomacy and maintained confidentiality when dealing with sensitive issues.
Scheduled appointments and meetings for [Number] staff members.
Managed competing priorities, moving between tasks at short notice to meet deadlines.
Streamlined document management process, converting paper files to digital format to enhance retrieval efficiency.
Fielded high-volume business calls through successful switchboard operation.
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