Amélia Merulla
Londres, Royaume
Summary
Dedicated and experienced in property and high-end customer service industries with proven success, having achieved the TOP 2% award of the global BHHS network out of 1500+ agents globally in 2022.
I am able to draw experience from previous roles in both real-estate and high-end customer service to deliver a tailored and quality service to clients and a commitment to delivering the vision and expectations in my future position.
Overview
8
8
years of professional experience
Work history
Lettings manager
Berkshire Hathaway HomeServices
Chelsea , UK
2025.01 - Current
- Managed the day-to-day operations of a high-performing lettings department in Chelsea.
- Led, trained, and mentored a team of negotiators to achieve and exceed revenue targets.
- Drove new business generation through valuations, landlord acquisition, and relationship management.
- Built and maintained strong relationships with landlords, tenants, and investors.
- Oversaw the full lettings cycle from instruction to move-in, ensuring compliance with all UK lettings legislation.
- Conducted market appraisals and provided strategic pricing advice based on Chelsea market trends.
- Negotiated tenancy terms to maximise rental values and secure long-term client retention.
- Ensured full compliance with current lettings regulations (Right to Rent, deposit protection, AML, etc.).
- Monitored team KPIs, pipeline management, and performance reporting.
- Implemented process improvements to increase efficiency and customer satisfaction.
- Managed portfolio growth within the prime Central London market.
- Handled high-value and complex negotiations within the luxury rental sector.
Real Estate Agent, Knightsbridge
Berkshire Hathaway HomeServices
London
2021.09 - 2025.01
- Generated highest number of units let in a year ( 72 deals ).
- Highest total banked fees for 3 consecutive quarters.
- 95% of deals above asking price.
- Achieved record of £60,000 banking generated in a month.
- Utilising efficient qualifying processes and selecting key information to maximise chance of successful viewing tour.
- Following progression of every deal from qualification to exchange.
- Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty and trusted relationships.
- Increased amount of free leads for the business by gaining referrals from successful deals.
- Generated a consistent number of positive Google reviews throughout the year.
- Improved business relations by building rapport with potential and existing landlords.
- Attended valuations alongside management and assisted with pricing strategy.
- Working closely with Property Management and other departments throughout the deal ensuring well-ordered deal progression.
Senior Brand Ambassador
Prada, Selfridges
London
2020.12 - 2022.09
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked alongside upper management and ensured smooth running of the day.
- Resolved problems and provided exceptional service.
- Paid attention to detail while completing assignments.
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across weekend and holiday shifts.
- Delivered within tight deadlines in a fast-paced environment.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Brand Associate
SMCP, Maje , Selfridges
London
2018.05 - 2019.06
- Delivered outstanding customer experiences through attentive care.
- Processed payments promptly and precisely, minimising customer waiting times.
- Drove sales growth by analysing customer data to enhance KPI delivery.
- Conducted in-depth client profiling using targeted questioning to identify individualised needs, provide advice and close high-value sales.
- Retained customers by building rapport and delivering tailored product recommendations.
- Maximised sales revenue through effective cross-selling of associated products.
- Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
Education
Buisness
France 2016/2016 -
Skills
- Active listening
- Negotiation skills
- Team player
- Brand reputation building
- Positive
- Competitive
- Loyal
Languages
English
Advanced
French
Native
Timeline
Lettings manager
Berkshire Hathaway HomeServices
2025.01 - Current
Real Estate Agent, Knightsbridge
Berkshire Hathaway HomeServices
2021.09 - 2025.01
Senior Brand Ambassador
Prada, Selfridges
2020.12 - 2022.09
Brand Associate
SMCP, Maje , Selfridges
2018.05 - 2019.06
Buisness
2016/2016 -