Libby Shaw
Barrow in Furness,Cumbria
Summary
Dedicated professional with a strong ability to recognise underage patrons and handle customer complaints effectively. Demonstrates excellent communication skills, patience under pressure, and the capability to work independently or as part of a team. Proficient in floor sanding, craft knife handling, and adept at meeting deadlines while solving problems efficiently. Committed to assessing and initiating tasks independently, with a focus on delivering high-quality results.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
Work history
Bartender
lucidity group ltd
Barrow in Furness, Cumbria
09.2024 - Current
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Communicated clearly with kitchen staff for seamless coordination of food orders.
- Adapted quickly to different situations maintaining efficiency even under pressure.
- Created an inviting atmosphere through friendly interaction with customers.
- Handled cash transactions to ensure accurate accounting.
- Made cocktails for customer enjoyment.
- Helped organise special events at the bar.
- Restocked bar efficiently during busy periods.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Kept customers satisfied with timely service delivery.
- Handled cash transactions accurately preventing discrepancies in daily takings.
- Checked identification to ensure legal age requirements for alcohol consumption were met.
- Learned extensive beverage menu quickly to make recommendations based on customer preferences.
- Handled challenging situations calmly, resolving issues promptly for patrons' satisfaction.
- Recognised signs of intoxication in guests, refused service when necessary for safety compliance.
- Improved customer engagement by maintaining a friendly and approachable demeanour.
- Fostered a welcoming atmosphere through polite conversation and prompt service.
- Demonstrated knowledge of spirits, wines and beers to guide customer choices.
- Learned mixology techniques from experienced bartenders, continuously improving skills and expertise.
Floor layer
dm carpet fitters and upholsters
Barrow in Furness, Cumbria
05.2022 - Current
- Worked with a team to lay large commercial carpets efficiently and effectively.
- Carried out necessary preparation tasks before commencement of each project, resulting in smoother operations.
- Followed prescribed health and safety regulations whilst working on-site, ensuring a safe environment for all involved.
- ensuring on completion that everything is safe secure and clean
- contributed to aesthetic improvement by installing luxury vinyl tiles in domestic and commercial properties
- Collaborated closely with other tradespeople on multi-trade projects for smooth completion.
- Used specialist equipment to remove old flooring without causing damage to subfloor structures-minimising renovation costs for clients.
- ensuring safe handling of machinery and tools
Bartender
red rose ulveston
Ulverston, Cumbria
08.2023 - 05.2024
- Maintained clean and organised bar to ensure high customer satisfaction.
- Recommended drinks to boost sales through tailored suggestions.
- Collaborated with team members to deliver seamless service during peak times.
- Created inviting atmosphere through friendly interactions with customers.
- Prepared glasses, garnishes, ice, and bar equipment prior to opening for efficient service.
cleaner
hindway cleaners
Barrow in Furness, Cumbria
06.2022 - 12.2022
- Completed laundry tasks promptly, resulting in continuously available fresh linen and uniforms.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
- Employed the use of power washers, carpet cleaners and buffers to produce excellent results in large spaces like school halls or offices buildings.
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Assisted with seasonal deep cleans, contributing towards a fresher environment after periods of heavy use.
- Kept communal areas tidy and well-organised for optimal functionality.
- Achieved a sparkling finish for glass surfaces by using appropriate cleaning materials.
Education
n/a - n\a
dowdales school
united kingdom 09.2017 - 05.2022
Skills
- Recognising underage patrons
- Handling customer complaints
- happy to work alone or in a team
- good communication
- Patience under pressure
- Floor sanding experience
- meeting deadlines
- good problem solving
- Craft knife handling
- the ability to assess and initiate things indipendently
Timeline
Bartender
lucidity group ltd
09.2024 - Current
Bartender
red rose ulveston
08.2023 - 05.2024
cleaner
hindway cleaners
06.2022 - 12.2022
Floor layer
dm carpet fitters and upholsters
05.2022 - Current
n/a - n\a
dowdales school
09.2017 - 05.2022