Emma Taylor
Coventry,Warwickshire
Summary
Accomplished retail professional with extensive expertise in consumer behaviour understanding and customer relationship management proficiency. Demonstrates exceptional skills in promotion execution, point of sale operation, and adaptability to different customers. Proficient in retail software, POS systems, and technical product specifications, ensuring seamless operations and target achievement. Adept at cash handling, complaint management, refund and exchange processing, and loss prevention. Committed to enhancing product knowledge and sales techniques while excelling in visual merchandising and stock management.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work history
Customer sales assistant
Co-op Food
Bedworth, Warwickshire
2023.07 - 2023.12
- Facilitated prompt and effective customer assistance taking cash and card payments.
- Executed visual merchandising displays to increase product appeal.
- Assisted customers to make informed purchasing decisions.
- Built relationships with customers through friendly interaction and assistance.
- Oversaw stock levels and recorded incoming and outgoing deliveries daily.
- Prioritised tasks effectively in fast-paced retail settings.
Sales Advisor (telephone)
Ellisons hair and beauty (trade)
Bedworth, Warwickshire
2021.03 - 2023.07
- Ensured high-quality customer service by promptly addressing and resolving queries.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Participated in team meetings contributing valuable ideas for sales improvement.
- Coordinated special events promoting new product lines.
- Managed telephone orders for trade products from hairdressers, barbers, aesthetic clinics, spas, and other reputable health and beauty businesses.
- Resolving delivery complications and securing rapid, correct deliveries.
- Processed bespoke furniture for individual clients, dedicating time to address questions and queries and provide guidance from order to delivery and any required aftercare
- Guided selection of tailored products based on unique customer needs.
- Processed payments and assigned to appropriate customer accounts for credit invoices while providing guidance on upcoming or overdue payments
Sales advisor (trade warehouse)
Ellisons hair and beauty
Bedworth, Warwickshire
2017.08 - 2021.03
- Facilitated smooth checkout process, enhancing customer satisfaction levels.
- Delivered excellent customer service by addressing and resolving queries.
- Assisted in stock taking for accurate inventory management.
- Provided comprehensive after-sales support, ensuring customer satisfaction.
- Established rapport with potential buyers to foster repeat business.
- Maintained clean, organised retail environment to enhance shopping experience.
- Collaborated with marketing team for successful product launches.
- Attended training sessions regularly to keep abreast with latest sales techniques.
- Built rapport with new and existing customers to boost client retention.
- Placed customer orders, providing guidance on product delivery timeframes.
- Delivered high sales performance within budget to strict deadlines and targets.
- Conducted live demonstrations in-store showcasing new products and methods.
- Collaborated with the marketing team for successful product launches.
- Conducted market research, gaining insights into competitors' strategies.
Supervisor
Next Retail Home
Coventry, Warwickshire
2015.10 - 2017.08
- Conducted performance appraisals with employees for career development discussions.
- Improved team efficiency by implementing new scheduling practices.
- Promoted a safe work environment by enforcing strict adherence to safety regulations.
- Encouraged open dialogue amongst team members, promoted an inclusive work environment.
- Delegated tasks appropriately, achieved balanced workload among team members.
- Monitored employee attendance records for maintaining discipline within the team.
- Coordinated with other supervisors to maintain consistency across shifts.
- Fostered a positive work culture to boost employee morale.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
Sales AssitantNext
Next Retail (Home)
Coventry, Warwickshire
2012.05 - 2015.10
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Arranged shop floor rooms to showcase and promote products while driving large furniture orders to achieve daily, weekly, and monthly targets.
- Gathered customer parcels swiftly and efficiently to prevent customer wait times and meet target deadlines for bonus attainment
Apprentice hairdresser
Salon 51
Coventry, Warwickshire
2007.08 - 2010.12
- Offered advice on aftercare for coloured or treated hair promoting long-lasting results.
- Assisted senior stylists with complex hairstyles to ensure customer satisfaction.
- Mastered usage of professional hair styling tools, resulting in improved quality of service.
- Enhanced salon reputation with ability to create intricate updos for special events.
- Facilitated communication between stylists and customers for seamless service delivery.
- Developing skills to manage a limited portfolio of clients and pass practical assessments for college.
- Performed deep conditioning treatments, improving the health and appearance of clients' hair.
Education
NVQ Level 3 - Hairdressing
CWT training
Coventry 2007.09 - 2008.06
NVQ Level 2 and Level 1 - Hairdressing
HOET (heart of england training
Coventry 2006.09 - 2007.06
NVQ Level 2 - Beauty
City college Coventry
Coventry 2018.09 - 2019.06
Skills
- Consumer behaviour understanding
- Promotion execution
- Customer relationship management proficiency
- Point of sale operation
- Adaptability to different customers
- Retail software proficiency
- Target achievement
- Technical product specifications
- Cash handling
- Complaint management
- Product knowledge
- Sales techniques
- Refund and exchange processing
- POS Systems
- Visual merchandising
- Stock management
- Loss prevention
Personal statement
I have many years of experience within mainly the retail sector with trade and general public sales.
I am looking for a new and exciting opportunity where I can showcase my skills and learn new ones.
I have a short break in my work history due to having my two children, but am very excited to get back into the work place and expand the skills and knowledge i have already achieved with my 15 years of experience.
References
References available upon request.
Timeline
Customer sales assistant
Co-op Food
2023.07 - 2023.12
Sales Advisor (telephone)
Ellisons hair and beauty (trade)
2021.03 - 2023.07
NVQ Level 2 - Beauty
City college Coventry
2018.09 - 2019.06
Sales advisor (trade warehouse)
Ellisons hair and beauty
2017.08 - 2021.03
Supervisor
Next Retail Home
2015.10 - 2017.08
Sales AssitantNext
Next Retail (Home)
2012.05 - 2015.10
NVQ Level 3 - Hairdressing
CWT training
2007.09 - 2008.06
Apprentice hairdresser
Salon 51
2007.08 - 2010.12
NVQ Level 2 and Level 1 - Hairdressing
HOET (heart of england training
2006.09 - 2007.06